Back

Thorncrest Ford

Etobicoke, ON

4.0
99 Reviews

1575 The Queensway

Etobicoke, ON

M8Z 1T9

Directions

By Type

99 Reviews of Thorncrest Ford

June 25, 2021

STAY AWAY from this dealership. Test drove a vehicle just before they closed last night. Was advised to call Barbara after the staff meeting at 10:30 am this morning which I did. Barbara was busy so s More

by Anne
Customer Service
Recommend Dealer
No
Employees Worked With
Barbara
Jun 28, 2021 -

Thorncrest Ford responded

As we always value and take into consideration feedback from our customers, we also feel it is our responsibility to defend the reputation of our employees from a review that so blatantly misrepresents the facts. Barbara and Carlos have gained much merit from their hard work and professionalism, which is reflected in the many positive reviews posted by customers on various boards, including Google. Anne, there were many inquiries and offers on this vehicle, but the opportunity was yours. As is standard in our industry, you were invited to put a deposit down to secure the purchase on Thursday evening, but you declined. Subsequently, we accepted the offer, deposit and signed Bill of Sale of another customer before you tried to further negotiate on Friday morning. We are sorry you missed the opportunity, but we have to honour the contract entered in good faith from this customer. Our opinion is that proper procedure was followed. Thorncrest Management.

February 23, 2021

Thorncrest/Sherway Ford was a pleasure to do business with. I purchased a new 2021 F150 and the team kept me updated during the build process from the factory. I have purchased 5 F150s from other dealers More

by billfields1957@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Zenetos
November 27, 2020

These guys are amazing here what can I say, I was served by a gentleman by the name of Jim Zenetos who was very professional and knows his stuff, I went in there for tires and rims and we ended up talking a More

by Chris Dallas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Zenetos
November 24, 2020

We had a great experience with Thorncrest Ford. Our sales rep, Barbara Rudzki, was fantastic and made the process easy. After the purchase, she checked in to make sure everything was ok with our new vehicle. More

by Vernon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Rudzki
November 04, 2020

Best dealer for service...Everyone is so helpful and professional.... I've been coming for many years...they are number 1...Stan's expertise with cars is excellent...He always has time to help you. More

by sonia_turchyn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler MacLeod
October 26, 2020

A couple of days ago, when I turned on the ignition of my 2015 Ford Focus, I got a message on my screen that said -Brake Lamp Bulb Fault - so I went today to Thorncrest Ford . The Service Advisor was Colin More

by EL
Recommend Dealer
Yes
Employees Worked With
Tyler MacLeod
August 18, 2020

Very impressed with the wide inventory of cars and open space for test drive entry and exit. Very warm welcome to show room and a feeling of not being rushed. Above all our experience with the sales lady B More

by gtallevi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Rudzki
August 14, 2020

Horrible service! Told me to leave becuase i wouldnt put mask on due to my medical condition. Made an appointment and sales didnt show up More

by Magdalena
Recommend Dealer
No
Employees Worked With
Tony
July 30, 2020

Thorncreast Ford Service -Treat you like one of their own!!! July 2020: Fam. Cutean Etobicoke - If I have to quote my wife's rating on work done at Thorncrest Ford, that Rating is (and this is no Jocke): "EXCEL More

by Fam. Cutean, Etobicoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Axiotis - Foreman, Tanya De Mello - Service Adviser Lead, Andreas Service Manager, Patrick Service Adviser
June 20, 2020

Helpful Staff the other day, i was unable to place the gas pump nozzle in my 2019 Ford F150..I noticed there was a foreign object in the gas compartment. After I re More

by iracohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glorianne+Patrick+ and a Part gentleman whose name i did not get...