Thorncrest Ford

Lack of customer communication. The service representatives seem overloaded. Waiting on hold for long periods of time is common. Their "leave a message" system did not work. Hopefull The service representatives seem overloaded. Waiting on hold for long periods of time is common. Their "leave a message" system did not work. Hopefully it has been fixed. Service is fine once communication is made. More

Absolute amazing service from vijay I went into ford on 31st October 2016 to look for a new car, was greeted by Mohammed who was very helpful and asked what we were looking for, once we I went into ford on 31st October 2016 to look for a new car, was greeted by Mohammed who was very helpful and asked what we were looking for, once we told him, he took us to a selection of cars, he showed us around a couple and took us on a test drive,he had a lot of knowledge of the car and was very very helpful, one we chose the car we liked, Mohammed took us to see vijay to go through all the financing details,vijay was very helpful he explained everything in detail, from start to finish on the sale of our new Ford Escape vijay couldn't do enough to help us, he was constantly updating us with the process, vijay is an absolute credit to ford, even after the sale offered for us to come back a week or so later to go through the sync 3 system in the car if we were having any issues with it, (what a guy) I seriously recommend seeing vijay and Mohammed for your new car, they are a great team! Also a big thank you to Danny from financing, all the staff at thorncrest ford were so welcoming and friendly! P.s see you in 4 years for an upgrade 😊😊 More

Tried to buy a vehicle - not an honest dealership Went to purchase an explorer and was trading in my vehicle . They said they gave the highest on trade value out of anywhere . When it came down to it Went to purchase an explorer and was trading in my vehicle . They said they gave the highest on trade value out of anywhere . When it came down to it they offered me less than half of other dealerships . They are crooked and play games - we left the dealership after offering a more than fair price for their vehicle . They declined it and we left - only to have them call us numerous times after we just left the dealership and kept coming down a little from the previous offer - they just wanted to play back and forth games . My advice is this - go to a dealership that wants to sell cars at fair prices with no gimmicks -'we went down the road to White Oak Ford and they were excellent to deal - happy to say we bought a car there and was more than happy with the price they wanted - NO games just an honest number More

Never had a good experience I've gone into this dealer 3 or 4 times because it's conveniently close to my work. Twice to look at new cars and twice for service. All four times ha I've gone into this dealer 3 or 4 times because it's conveniently close to my work. Twice to look at new cars and twice for service. All four times have left me angry And frustrated. The service department is absolutely disgusting. They refuse to book appointments for small warranty problems, and have a quota of certain things they can do in a day, so sometimes you have to wait weeks for a service because they're only "allowed" to book certain types of jobs. they treat you like they're doing you a favour even looking at your car, and I wouldn't trust them as far as I could throw my 2014 Escape. I now drive 35 minutes north to go to Summit Ford for better service. More

Fired by the sales manager Last Monday I test drove a 2015 Ford Escape at Thorncrest and told the sales rep I was interested in purchasing one. They didn't have an acceptable o Last Monday I test drove a 2015 Ford Escape at Thorncrest and told the sales rep I was interested in purchasing one. They didn't have an acceptable one in stock but told me they would find one elsewhere. It took them 48 hours to find one. They told me they didn't time to search for one in the first day. I went in and gave them a deposit on Wednesday. Thursday morning they called to advise it was sold. I called the sales manager to complain about the delays and he told me it was my fault for not giving them a deposit on Monday, He advised me he didn't want to deal with a dissatisfied customer and would reimburse my deposit. On Friday morning I called Dixie Ford in Mississauga and purchased a 2015 Ford Escape. The total transaction took less then two hours. Also, they treated me like valued customer, unlike Thorncrest. More

waited 4 hours for an oil change I was promised an oil change within two hours and it took four hours. The most frustrating part was that they had no system to tell me whether it woul I was promised an oil change within two hours and it took four hours. The most frustrating part was that they had no system to tell me whether it would be 2, 3 or 4 hours, so the only open was to wait .The funny part was all the signs on their walls saying that they are "The Best". More