Thorncrest Ford

Unsatisfied and disappointed I've never written a review here before but felt the need to today. The manager Tony is very rude and unprofessional. He pretended like he didn't know I've never written a review here before but felt the need to today. The manager Tony is very rude and unprofessional. He pretended like he didn't know us and the problems that we have with our vehicle at first but when trying to explain what they were and who we are he wouldn't even give me the opportunity to speak and kept cutting me off and telling me there was nothing to talk about and that my 'issues' will be "passed on". Are you kidding me? We've been "passed on" for almost 6 months if not more trying to resolve these issues. Being passed on to someone else time and time again and never hearing from them. In the end he hung up on me and didn't have a care in the world what we as customers needed and wanted resolved. He is the most unprofessional individual person we've ever had to deal with. Im not sure why Thorncrest would employ someone like him as a manager and allow him to speak and deal with the customers they he did and does. We wrote a review awhile back about the issues because we had no other way to get heard, which caught their attention to finally have someone called us back. Instead of doing his research to find out that someone had already contacted us, Tony calls us and instead of apologizing for dropping the ball he instead gives us grief and questioned us as if we committed a crime. Might I also add to his record that he openly said that he was unsure that he even wanted us as customers anymore. Is this a joke? Thats just a brief explanation of our experience. Horrible and unforgettable for sure. Sincerely, unappreciated and forgotten customer. More

great until i bought the car I bought a 2013 ford focus on august 16th, 2017. Josh my salesman was great, helped me with everything, was very friendly and had no issue with him. I bought a 2013 ford focus on august 16th, 2017. Josh my salesman was great, helped me with everything, was very friendly and had no issue with him. I got the dealership to install window tinting, which they had a guy come in to do it. No problem. I was told not to touch the windows for two days to let it set- pretty standard stuff. After the two days I put my windows down and i hear a huge scratch coming from my passenger front window. I looked at it and realized whoever did the tint, must have dropped something inside the door or something but there is a thick scratch from the bottom of the window to the top now. I called the dealership and was pretty pissed off, and they told me that I got a warranty with the vehicle, take it to discovery ford(local to me) and it would be covered. I called discoveryford and it is not covered and would cost me $425. I called back Josh at Thorncrest and have not heard from him once. He isn't returning my calls, or my voicemails. My father went in and spoke with the used car sales manager and he basically shrugged his shoulders. Really not impressed More

Flat tire special service in record time Fantastic Service Department Team!!! Worked throughout the day to order the tire needed so that when our car arrived by tow truck, it was able to be r Fantastic Service Department Team!!! Worked throughout the day to order the tire needed so that when our car arrived by tow truck, it was able to be repaired within an hour. More

Awesome Experience I traded in my F150 as we no longer needed it to haul our trailer and we felt we were driving around in the city with a gas guzzler. Don't get me wro I traded in my F150 as we no longer needed it to haul our trailer and we felt we were driving around in the city with a gas guzzler. Don't get me wrong, the truck is excellent on the highway just not so great driving around the city. We had done our research and knew that we wanted an Escape. We posted our truck in Auto Trader for $18,000 but, Ray, the Used Car Manager gave us an excellent price on our truck and we were able to trade it in without doing any test driving with potential buyers, certifying or e-testing. Or,(best part of all) having to deal with tire kickers or people trying to dicker over the price. We had an excellent salesman, Carlos Mendes and he got us into a "like new" Escape Titanium, which we absolutely LOVE! I would highly recommend this dealership - nothing but an absolutely positive experience! More

Lied to and rushed over to get to the next sale The salesman Muhammed, First he says I was approved, then, but payment has to be higher, and 1 more year added, and have to take maintenance package. The salesman Muhammed, First he says I was approved, then, but payment has to be higher, and 1 more year added, and have to take maintenance package. I told him not interested unless i was approved for original deal. He says I am, go in to sign some papers, and find out not approved yet. Had to take a maintenance package. Then In the beginning, I asked for one feature, which I wanted, he tells me it is standard on all fusions. I picked up new car and found out it was not included. When i confronted him on it, he lied saying he didn't say it was standard, but my wife was sitting next to me when he stated it. He only cares about the sale, That is the problem with car sales, it is already stressful decision and then you have untrustworthy money grabbing people like this. Gave one star, because receptionist and sales manager were nice. So if you have to buy from them, ask for Tony, avoid Muhammed. More

Replacement of my tire Excellent service on all accounts. Had a shredded tire and the service department repaired my Mercedes within a very short time. The staff was supe Excellent service on all accounts. Had a shredded tire and the service department repaired my Mercedes within a very short time. The staff was superb, helpful and I felt they were my family. Thank you. U.L. More

Great Service! I had another great experience with Thorncrest service. Brought my Explorer in for oil Change and Brake inspection. Waiting room is like an airport lo I had another great experience with Thorncrest service. Brought my Explorer in for oil Change and Brake inspection. Waiting room is like an airport lounge. Free Wiffi, Coffee and TV. Worked on my lap top and was out in no time. Staff is awesome. More

No problems at all. I've taken my 2011 Fusion SE here (great car, by the way) several times: recall work, a safety inspection (for transfer of ownership), oil changes, et I've taken my 2011 Fusion SE here (great car, by the way) several times: recall work, a safety inspection (for transfer of ownership), oil changes, etc. I've never had a problem with these folks. In fact, the service has been exceptionally friendly and very attentive in terms of my needs – everything from very prompt shuttle service that was offered without me having to ask for it, including updates by phone informing me (as required) of work progress, and so on. My car is out of warranty but I'm treated as if I'm actually buying a vehicle. In other words, I'm made to feel like they only have *one* customer, and it's me. We need to keep in mind that dealerships can get very busy, and there's a queue, even when you're booked for a particular time. Expect to behave like a reasonable, flexible person, and arrange your schedule to accommodate the natural vicissitudes of auto repair work at a dealership that services many vehicles daily. So I have no complaints about Thorncrest. The folks here are professional and courteous, the site is modern, clean and comfortable, and what needs to get done gets done. Best wishes, C. Szabo More

Broken promises This salesman Josh, one promise after another broken. Said he'd get back to me next day about a car I wanted to buy but just needed a little info. Wa This salesman Josh, one promise after another broken. Said he'd get back to me next day about a car I wanted to buy but just needed a little info. Waited two days. Then wrote again. Said he'd get back, didn't. Phoned - RUDE receptionist. Said he would call in an hour! It's now been 3 days and we are moving on. I was 95% sold on the car and now will not buy it. The manager should know about this but I can't be bothered. I wish I'd read these reviews and other negative ones before wasting my time there. More

Had a good experience with Thorncrest Ford Recently bought my summer car from this dealership. I had a wonderful experiences with the team. They provided good service, the sales person was know Recently bought my summer car from this dealership. I had a wonderful experiences with the team. They provided good service, the sales person was knowledgeable, provided me all the necessary information related to the vehicle and most important was not pushy. Special thanks to the sales person Vijay Chadha for helping me pick up my dream car . More