Thorncrest Ford

Absolute the worst service ever for repairs - stay away I purchased my car at this dealership was an OK experience , took in for service twice , 1st time a recall , I called to book it , when I was on the p I purchased my car at this dealership was an OK experience , took in for service twice , 1st time a recall , I called to book it , when I was on the phone Penny said OMG my computer is frozen , so I called back to book the service , had it done was ok , I live in the area of this dealership , there are about 10 dealerships in the area I have been dealing with GM humberview , top notch service , last week my stereo was acting up , not sure if it was the stereo or the speakers , so I call Thorncrest , got penny again , explained the problem , asked if it was covered by warranty and again I got OMG my computer is completely frozen , I told her maybe you should spend some money to get it fixed , I have tricare so I called them as Penny suggested They will cover the stereo not the speakers , they explained I can take it anywhere but If I take to a ford dealership the would waive the deductible, so was forced to take to Thorncrest , would realer deal with humberview , As Thorncrest has the worst reputation along the strip . so when I took it in , book the car in , after asked to speak to the service manager , he was on a call , so Penny comes out , so I told her I was not happy with the service I am reluctantly taking my car here because tricare forced my hand as they would waive the deductible if when I was talking to Penny the service lead hand or what ever he was over heard my talk with Penny , I was waiting for a ride back home and Penny the how ever he was and another guy came outside , this guy without tell me his position , said " you not happy here you don't want us to service your car , we want you to leave , I will bring your car out " I said fine bring my car out , I then asked him to sigh the work order that you are refusing to repair my ford as I will be going after the deductible , he said " I am not signing nothing get out or I am called the police " at no point was I rude I clearly explained my experience , this guy clearly has anger issues and needs to learn who the customer is , took it Humberview had an awesome experience all fixed , was worth the $100 deductible, no wonder two service advisers that work at Thorncrest , take there cares to GM humberview for repairs . More

5 Star Sales Experience Buying 2019 Escape Titanium at Thorncrest Ford was definitely a 5 star experience! Barb treated us so well from the moment we walked into the dealer Buying 2019 Escape Titanium at Thorncrest Ford was definitely a 5 star experience! Barb treated us so well from the moment we walked into the dealer until the moment I drove off the lot this afternoon. An exemplary sales experience. The transaction was seamless. No pressure, no rush, no problems. Everything went as smoothly as it should have. Antonio's attention and assistance was also appreciated. He helped us move the deal along in a friendly, professional manner. Barb's attention to detail and ensuring that I would be happy with my purchase was absolutely outstanding. I would recommend Thorncrest Ford to any of my friends or relatives in a heartbeat and would let then know that Barb would be the best sales person to do make a deal with when considering the purchase of a Ford product. Outstanding! More

Recall Airbag Service and more This is a 5 starts dealership. Big thanks to Vikram (Greeter), Colin (Service Advisor), Jessica (App. Clerk) for made my life easier. I will have the This is a 5 starts dealership. Big thanks to Vikram (Greeter), Colin (Service Advisor), Jessica (App. Clerk) for made my life easier. I will have the service next month for recall and general car inspection but I have been serviced before and it is one of the best in town. I rated customer service 10 of 10. Thank you to all of you and keep doing the great job. Regards, Enrique Ponte, IT Specialist, Chef, Nature Lover, Photographer. More

Friendly, helpful, went out of their way -outstanding I wanted to write to say that I have noticed a big difference in this dealership. All positive. Warm, friendly helpful staff. I have my oil changed, s I wanted to write to say that I have noticed a big difference in this dealership. All positive. Warm, friendly helpful staff. I have my oil changed, snow tires taken off and stored over the years. Everyone was very helpful. They were prompt efficient and all had a smile on their face. Even the manager approached me and offered to help. She was lovely. Great job.... More

worst expeience service advisors and service managers are worst in town,damaged my vehicle during service and didn't fix it yet ,noreplies from them only my inquires, service advisors and service managers are worst in town,damaged my vehicle during service and didn't fix it yet ,noreplies from them only my inquires, don't do any business with them there are many good ford dealers in town, i am spreding my words accross, save your hard earn money,otherwise they will ripped you off, i am going with ontario ombudsman with my complaint against them and already opened cas with ford motor company,we will fix them and put them out of business for good. be carefull all,,, More

Outstanding Sales Experience We went to many dealerships in west Toronto, including Toyota, Nissan, Honda, but found the best service experience by far at Thorncrest Ford. Ask fo We went to many dealerships in west Toronto, including Toyota, Nissan, Honda, but found the best service experience by far at Thorncrest Ford. Ask for Vijay C. to assist. He is genuine, caring and delivers on what he commits to. We were greeted outside in the lot by the great smile and manner of Vikram. He took us in and introduced us to Vijay. We picked up our gorgeous blue 2017 Ford Escape yesterday afternoon. The sales experience from start to finish was outstanding. Highly recommend and we'll return for vehicle maintenance....and of course, when we need our next vehicle. More

Excellent experience The service was excellent, all the staff is very nice, and the vehicles are perfect. Mohamed is a very good dealer! I would like to maintain my serv The service was excellent, all the staff is very nice, and the vehicles are perfect. Mohamed is a very good dealer! I would like to maintain my service there More

Good service It was great service they help us with the our recall with no probem. And they took no time at all to have it done. It was great service they help us with the our recall with no probem. And they took no time at all to have it done. More

Helped our daughter buy her first car - 5 star experience Carlos and Ray personify the personal touch that has characterized all my experiences with the Thorncrest team buying cars over the years. This was a Carlos and Ray personify the personal touch that has characterized all my experiences with the Thorncrest team buying cars over the years. This was a big event for our daughter as she was buying her first car. Carlos was very patient and helped her select a used Focus, weighing all the pros and cons of her choice. We feel that we got an excellent deal as well. The pickup was done at our convenience and Carlos walked our daughter through all the features of the car. I have to also do a shout out to Ray who came out to say hello each time we came into the showroom. All in all it was a 5-star experience. More

"Tricare Bullcrap",Blame the customer,no paperwork provided After 7 visits to Thorncrest about a "RUSTING" truck, I was eventually blamed for no paperwork on the "Tricare" package, that cost $700 originally. It After 7 visits to Thorncrest about a "RUSTING" truck, I was eventually blamed for no paperwork on the "Tricare" package, that cost $700 originally. It was never given to me.It was checked they said religiously,I went to them for the first 5 yrs of the new Truck(2009),never once of forms to be filled out for TRICARE.Customer Service awards???????? for what?????Lying to the customer, never properly looking after the customer.What a bunch of xxxxxxxx.Stick your dealership up your xxx!!I will never spend another dime at your dealership. In 2009 you treated me like Gold,10 years later you actually screwed me the customer.7 Visits for a direct answer, YES or NO,thats all I wanted on whether you would fix the rust issues.I hope your dealership goes t--- up,just like the others around you over the years.Hows that for a "REVIEW",read this FORD HEAD OFFICE,who I also called and was given a quick BUZZ OFF!!!!!!Buy another Ford truck ,I doubt it. More