The Lakehead Motors Ltd.

I purchased a 2019 Grand Cherokee new in 2018. test drove. Picked the color, tint. Signed the offer of purchase. Received news of being approved. Awesome!! Right? Wrong. The next day I got a text test drove. Picked the color, tint. Signed the offer of purchase. Received news of being approved. Awesome!! Right? Wrong. The next day I got a text explaining to me that Anna noticed Rocco gave me too much of a employee discount.. as a result they tried to offer me a used 2018 Grand Cherokee 75th anniversary edition with 21k on it for the same price.. without me even seeing it or driving it hah. Seemed really shady.. definitely ruined the experience of shopping at this dealership. For two people who think so highly of themselves you would think they'd have the competence to use a calculator properly. Long story short I stated we already signed the offer of purchase which I had a copy of with all signatures signed. I want the 2019 Grand Cherokee I test drove and picked or no deal.. They folded and honored the 2019 Grand Cherokee. Being a car salesman myself I now see why. You can get in a lot of trouble not following OMVIC code of ethics :) love Jeep. Hate the dealership. When I arrived to pick up my new Jeep Anna gave a sarcastic "we appreciate your business". Word from the wise.. you should be transparent with all transactions. More

Bought A 2021 Jeep Wrangler ,had to go back for a negotiated tube step, I'm from out of the city and wasn't offered a loaner for the the day ,I got dropped off at a in laws place ,when the jeep was r negotiated tube step, I'm from out of the city and wasn't offered a loaner for the the day ,I got dropped off at a in laws place ,when the jeep was ready I waited 2 1/2 hours before I was picked up ,sad to say I can't complain about the service, there isn't any More

Went to The Lakehead Motors a couple days ago for my second oil change since buying a Dodge Ram. This second service, went just as smoothly as the first. Both times, Derek "You'r the Best" Darson wa second oil change since buying a Dodge Ram. This second service, went just as smoothly as the first. Both times, Derek "You'r the Best" Darson was the Service Advisor. I cannot dispute Derek's 'middle' name, because indeed each time I received top-notch service from him. To get excellent service one time in this day and age is great, but to get it a second time around is a rarity nowadays. I've dealt with numerous service department people throughout my years, and most of them are sore points for me. But not so with Derek. On your next oil change/rotation of tires etc etc and etc...be sure to seek out the best with > You're the Best Darson. You won't be disappointed with the result. More

Have bought a few jeeps from this company all with in a year and half approx., after sale support horrible just took my 2020 jeep gladiator and traded it in for a toyota! Will never deal with them again th year and half approx., after sale support horrible just took my 2020 jeep gladiator and traded it in for a toyota! Will never deal with them again they lost alot of $$$ More

Peng the best salesmen i have met. Picked up my new Ram today. Excellent service. And quick to have everything ready for me. Thank you to all at Lakehead motors. Second Ram now and looking forward to my ne today. Excellent service. And quick to have everything ready for me. Thank you to all at Lakehead motors. Second Ram now and looking forward to my next one in the future. More

I recently traded in for a 2020 Ram Warlock. My new truck is awesome. Want to send a special thanks to my fav salesman Nick Figliomeni and finance man Greg. Doug Hintz is awesome. Want to send a special thanks to my fav salesman Nick Figliomeni and finance man Greg. Doug Hintz More

Amazing Salesmanship and Customer Service I came from Fort Frances to Thunder Bay for a medical and decided to car shop. By the time I got back home, I had an email and 2 phone messages regard I came from Fort Frances to Thunder Bay for a medical and decided to car shop. By the time I got back home, I had an email and 2 phone messages regarding my request. I returned the phone message the next morning and by the end of the day, I had been contacted 3 times by the Peng, my salesperson. By the next day, he had made me an incredible offer on a new vehicle, offered a good trade-in, and put me in touch with Cherie in the Finance department. Within 3 days, I was back at Lakehead Motors, Cherie met me and had all the paperwork ready for signing, Peng had the new plates on and the van ready to go, and I was back on the road in less than an hour. Incredibly helpful and friendly staff, great response and turnaround time, and I will continue to travel to Lakehead Motors in the future!! And...I love my new Grand Caravan!!! More

Great business to deal with .Both Rick and Greg were very helpful 👍 10 out of 10 .Picked up my 2019 Ram yesterday and it was ready like promised helpful 👍 10 out of 10 .Picked up my 2019 Ram yesterday and it was ready like promised More