The Lakehead Motors Ltd.

Worst experience ever with a dealership. They never have parts available for recall work until months after notices received on my 2016 Dodge Ram 1500 Ecodiesel. Recently took my vehicle in They never have parts available for recall work until months after notices received on my 2016 Dodge Ram 1500 Ecodiesel. Recently took my vehicle in for check engine light, and service throttle body warning light, and particulate filter 100% full light. Codes showed a faulty sensor. I was told the part wasn't available anywhere on the continent and I would be given priority status on a wail list, but it would be at least a month without my vehicle. My son found the part in less than 20 minutes at another dealership and gave the contact information to LM. They had the part in less than a week. Then they said they couldn't remove the corroded bolts to remove the old sensor, and if the bolts broke, I would potentially need a new manifold. And if there was a problem removing the manifold, there could be damage to the block. The estimate to replace the original sensor was $3300 up to $10,000. We could rarely get anyone to talk to us on the phone and it took 5 days for them to return my calls. They had removed the wheel well cover only and at our request put it back on. No other work done - new sensor NOT installed ( though we're keeping the new sensor), the final bill to put the wheel well cover back on is $1800. An extra charge was made since they called the new sensor a back-ordered part even though we sourced it ourselves. Picking up the truck tomorrow, hoping to limp it home, no work done on it. Will never return to this dealership. I bought the truck new when I was living out of province - perhaps if I'd bought it at this dealership originally, service might have been different??? More

Worst service ever. They are happy to work with you when selling a vehicle, but once you have bought it they mess up service orders, don't get things done on time, and a They are happy to work with you when selling a vehicle, but once you have bought it they mess up service orders, don't get things done on time, and argue over what is needed for your vehicle. In one case I showed the service person a noise that the vehicle was making and it took 3 return trips to get it dealt with. BRUTAL! More

Sales staff were good to swim with but then having to deal with people that either haven’t been trained to speak to customers or they just don’t care. The ABSOLUTE WORST SERVICE! If you can avoid this de deal with people that either haven’t been trained to speak to customers or they just don’t care. The ABSOLUTE WORST SERVICE! If you can avoid this dealership please do. More

If it was possible to give this dealership's service department a 0 rating we would. We broke down on our way to a camping trip and called them. After giving them the code error as well as what needed department a 0 rating we would. We broke down on our way to a camping trip and called them. After giving them the code error as well as what needed to be done, we told them we would have the truck towed in the following morning and they said 'see you then'. We arrived with the truck on a flatbed only to be sent away. After another garage fixed the issue we still needed the code to be erased by the dealership. Went to get that done, to be told they would be able to do that in 2-3 days!!! After talking to the service manager the code was cleared in a few hours. It only needed to be flashed by a dealer computer and we got charged for 1 hour shop rate of $150. Absolutely the worst experience with a dealership we have ever had. More

I have bought a truck from Ella and she is great to have has a sales person and Anna both are great ,you can’t get anyone better . They are number 1 in my books has a sales person and Anna both are great ,you can’t get anyone better . They are number 1 in my books More

My wife has a grand caravan purchased at this dealership. The sliding side door power lock on the drivers side won't unlock. The service department tells her she has to bring it in for a service tech to eval The sliding side door power lock on the drivers side won't unlock. The service department tells her she has to bring it in for a service tech to evaluate that will cost a minimum of a half hour shop rate. We know the problem is the power lock actuator because we already had the one on the other sliding door changed for the same reason (it is also a well documented issue on all caravan forums and there is a group in the U.S. currently trying to get a recall for this issue) but Lakehead Motors insists that the customer pay for the evaluation time because it is their "POLICY". More

Bought a 2021 ram 3500 cummins diesel from this dealership, love the truck and the people at the dealership are great people and nice to deal with. Only issue I have is the warranty parts do not co dealership, love the truck and the people at the dealership are great people and nice to deal with. Only issue I have is the warranty parts do not come in. The dealership has had my truck almost 3 months in total for 2 seperate issues the first issue was fixxed then the engine light came on a day later and truck went back for this completely different issue but warranty keeps back ordering parts and I still haven't got my truck back all while I'm paying $1200 a month payments for it to sit on there lot because of the incompetence of warranty getting the parts to them. Yes they gave me a loaner half ton for use but in no way does that make up for the one ton truck I bought for work purposes. I am completely and utterly fet up with this whole warranty and the excuses of why the parts aren't coming although I do not hold the dealership themselves responsible I feel as if I am paying for a product I do not have use of because of the incompetence of the warranty getting parts to the dealership. I'm out over $3600 in truck payments for a truck I haven't been able to use. Let alone the jobs I've had to turn down cause I can't haul my equiptment trailer with the loaner vehicle I have. UPDATE: PARTS STILL HAVENT ARRIVED, keep getting the same excuses from service department. We need a solution. This isn't right that I'm out so much money in payments due to my truck sitting at the dealership waiting on parts that clearly aren't coming. I have lost all faith in this whole situation. There has to be a solution. No more excuses. My truck originally went to the dealership on December 13th and it's now February 28th it's time to do somthing to rectify this situation. I am now looking into all my options to get this dealt with. Iam beyond frustrated and just want my xxxx truck back. My Truck only has 13,000 km on it, I think I've putmore milage than that in the loaner vehicles I've had so far..... absolutely rediculous. UPDATE: It's now March 3rd, and now I'm bieng told that the part they are waiting on isn't even bieng produced in Canada and they can't get it! After telling me it's been on the way over and over again, this is not what I wanted to hear! Still no progress, completely disappointed in the brand. I'm not seeing or hearing any progress at all and it's enfuriating!!! Basically never count on your warranty when buying from the chrysler brand it's absolute garbage!! Pretty bad all this for a dam def pump. I need a resolution this isabsolute horse crap!!!!! UPDATE: ITS MARCH 10TH NOW AND IM STILL WAITING. COMPLETELY FET UP AT THIS POINT!! GOING TO BE TALKINGTO LAWYERS TO TRY TO GET REFUNDED FOR THE EXTENDED WARRANTY I PURCHASED. WAREANTY IS ABSOLUTE GARBAGE!!! More

I purchased a 2019 Grand Cherokee new in 2018. test drove. Picked the color, tint. Signed the offer of purchase. Received news of being approved. Awesome!! Right? Wrong. The next day I got a text test drove. Picked the color, tint. Signed the offer of purchase. Received news of being approved. Awesome!! Right? Wrong. The next day I got a text explaining to me that Anna noticed Rocco gave me too much of a employee discount.. as a result they tried to offer me a used 2018 Grand Cherokee 75th anniversary edition with 21k on it for the same price.. without me even seeing it or driving it hah. Seemed really shady.. definitely ruined the experience of shopping at this dealership. For two people who think so highly of themselves you would think they'd have the competence to use a calculator properly. Long story short I stated we already signed the offer of purchase which I had a copy of with all signatures signed. I want the 2019 Grand Cherokee I test drove and picked or no deal.. They folded and honored the 2019 Grand Cherokee. Being a car salesman myself I now see why. You can get in a lot of trouble not following OMVIC code of ethics :) love Jeep. Hate the dealership. When I arrived to pick up my new Jeep Anna gave a sarcastic "we appreciate your business". Word from the wise.. you should be transparent with all transactions. More

Bought A 2021 Jeep Wrangler ,had to go back for a negotiated tube step, I'm from out of the city and wasn't offered a loaner for the the day ,I got dropped off at a in laws place ,when the jeep was r negotiated tube step, I'm from out of the city and wasn't offered a loaner for the the day ,I got dropped off at a in laws place ,when the jeep was ready I waited 2 1/2 hours before I was picked up ,sad to say I can't complain about the service, there isn't any More