Surrey Honda

Untrustworthy and don’t care attitude Rude and didn’t care. He told me the brakes problems and said it may have issues after six months. After he heard me saying I may buy a new car in 3 m Rude and didn’t care. He told me the brakes problems and said it may have issues after six months. After he heard me saying I may buy a new car in 3 months, he changed his statements said it would only lasts ONE months. I was in a hurry in the morning despite couldn’t trust him, but had to go to work. After all the repairs done and picking up my car, I asked about new hybrid car and new CRV features, he couldn’t care less and rudely got rid of me in a minute. I started having doubts about my many years trust about this dealership since this advisor is their long term employee. Although none of the others are as uncaring busine attitude, there were always some work I was talked into which were way ahead of should have been done. I am not sure I want to deal with Honda dealerships anymore More

1:45pm Pathetic service. I bought my car almost 2 year back and cover plate underneath was damaged which they promised to replace. After many calls and visit Pathetic service. I bought my car almost 2 year back and cover plate underneath was damaged which they promised to replace. After many calls and visits I was promised to get this replaced today and then when I went there one of the guy told me that he cannot do it without Lee, Assistant manager and whom he cannot locate. Also, he told me what is the point of making an appointment? To this, HD didn’t reply. After waiting half an hour when Li came in to his office, he didn’t apologize and start asking some questions that he already asked me almost 2 weeks ago. That was frustrating. After I provided all the info, he told me that it will be done now. Now it is almost an hour, nothing is done. Not only this, My wife is still waiting for one of her 200 dollar referral bonus for almost 2 years. If you like Honda cars go somewhere else. More

Service was okay . I would personally would not come back to this specific location. I found the employers to be alright individuals. They're not necessarily the most . I would personally would not come back to this specific location. I found the employers to be alright individuals. They're not necessarily the most understanding but it is fine. More

Helpful finance service I just want to say that I found Ted, from the finance department, very helpful and honest when helping me with inquiries about a used vehicle at Surre I just want to say that I found Ted, from the finance department, very helpful and honest when helping me with inquiries about a used vehicle at Surrey Honda recently. He went out of his way to give me thorough information about the vehicle and the pricing breakdown. I really appreciated that he did not pressure me at all. A positive experience overall. More

Bad service overall I had several bad experiences at this dealership. Firstly, I went to purchase a new car and asked the sales person for a test drive. His first questio I had several bad experiences at this dealership. Firstly, I went to purchase a new car and asked the sales person for a test drive. His first question was whether I was serious about pirchasing. I walked away. I took my low mileage Honda pilot for regular maintenance service. They gave me a list of defects that included replacement of front suspension bushes, joints etc. I took it to another dealership for second opinion and they said the car was in perfect condition. Took the Honda Pilot again for replacement of tires. They over charged me and returned the car with grease patches on the interior roof, dashboard and a permanent scratch on the steering wheel. I have never visited this dealership again. They seriously need to change the people who work there and improve their quality of service to meet global “Honda” standards. More

Sales man doesn't have any idea about cars. Just bought a 2014 CPO car from this dealership in the past week in suggestion from some relatives that is a long time customer (about 10 years). fina Just bought a 2014 CPO car from this dealership in the past week in suggestion from some relatives that is a long time customer (about 10 years). financial department is very helpful, but the salesman we talked to begs to differ, it says on their website he's been a long time salesman there, but his suggestions doesn't reflect it, when we first came there he suggested this particular car, we trusted him (he's been my relatives salesman for a long time), but when we got the car we didn't notice (and he didn't point out) that the car has minor rust on front part of the hood, it's ok because it's very small, but of course I'm getting a new car might as well ask what we can do about it, so I asked the salesman what we can do, and funny enough, he just suggested to put touch up paint (pen) over it, I'm not very familiar on using touch up paints and asked him how to use it, he said to use alcohol to clean the surface before applying the touch up paint, after researching online. I'm guessing salesman doesn't have an idea what rust can do on a car (btw for you guys that doesn't know, don't paint over rusted parts of car, this doesn't solve the problem and will make it worst). Very disappointed, (relatives are surprised too that their service went down the drain). Guess I'm the last person that they're gonna refer to this dealership. More

Worse experience Managers got terrible attitude, don't know promise is promise. Try to lower the price to bring you in but never keep the promise. Don't buy from Surre Managers got terrible attitude, don't know promise is promise. Try to lower the price to bring you in but never keep the promise. Don't buy from Surrey Honda.. one thing they are very good at is keep you wait for hours to know the price. More

Bad car Bought a brandnew 2016 crv $320000 from here and have been back with the car 4 times already. It has only been 7 months and they have to replace some Bought a brandnew 2016 crv $320000 from here and have been back with the car 4 times already. It has only been 7 months and they have to replace some parts. I would have bought a used car if I wanted to visit the mechanic every week. All the warning lights comes on when you are driving. No one could tell me why. More

Broken promise Recently purchased honda pilot. Had to wait 6 months. Sales manager promised to give us 2016 price. In the end asked for 2017 price. Poor customer ser Recently purchased honda pilot. Had to wait 6 months. Sales manager promised to give us 2016 price. In the end asked for 2017 price. Poor customer service. Sales man would not show us vehicle properly . Rushing through More

Surrey Honda. Second new Civic over 3 years. Our family just bought a 2017 Civic Touring from Surrey Honda, the second Civic over 3 years. We're very happy with the car. We'd like to thank John Our family just bought a 2017 Civic Touring from Surrey Honda, the second Civic over 3 years. We're very happy with the car. We'd like to thank John Vu the manager and Iggy Eqbal Khan the salesman for their excellent services. Very professional, pleasant to talk to, and ever helpful. One thing though: stay away from Rana Singh, another manager. You don't want to have a bad day talking to this guy. Too bad I did! Other than this guy, Surrey Honda is a good dealership to go to. We recommend to you all. I gave it full 5 stars because the bad experience with that Rana Singh guy shouldn't be counted at rating. More