Surrey Honda

Since 2010 I have bought 5 different vehicles from them and traded in 4 vehicles to upgrade! I only deal with one salesman Romell who works hard to make a deal for us getting the best prices, rates and tra and traded in 4 vehicles to upgrade! I only deal with one salesman Romell who works hard to make a deal for us getting the best prices, rates and trade in values every time!! In the past 12 years I only had issues with one vehicle and I felt Honda let me down. It was the 2016 Civic EX. Too many issues with the sensors failing or going into trouble so I got rid of it 18 months after buying it new! This dealership gave me a good trade in value and $2000 off the 2017 CRV EX so we were very happy! The service dept is always busy. Cost for service is high so I use a local shop for maintenance needs and anything warranty related I will go the dealer. The finance dept is often busy as well working deals for many customers at the same time but are friendly and helpful! In 2017 they found an error they made in the financing papers and contacted me asap to sign docs so that told me they are honest! I give this dealership a 4 out of 5 for customer service and a 7 out of 5 on the products they sale. In my mind Honda CRV’s have no competition! I have been looking for anther SUV the last few weeks and no other manufacture comes close to the reliably, styling or performance of Honda in this class… More

Worst dealership specially service department , they make your appointment and make you wait for hours . This is costly dealer ship , please beware and don’t trust these cunning reps.Always open your manual your appointment and make you wait for hours . This is costly dealer ship , please beware and don’t trust these cunning reps.Always open your manual and get is done what is written there , don’t go with their recommendations More

So last week a lady (Taran) from Surrey Honda (Fraser Hwy branch) called me saying we are interested in your 2017 Honda Civic car and people are interested in buying it. She said you can trade it in and w branch) called me saying we are interested in your 2017 Honda Civic car and people are interested in buying it. She said you can trade it in and we will delete all your remaining lease payments and we will trade you with a brand new 2022 Honda Civic EX model. I asked her so I don’t have to make any payments of the new Honda Civic 2022 car. She said no. I thought to myself this is too good to be true. I asked her so what is the CATCH? She said there is no CATCH. The reason why we are doing this is because there is a shortage of used cars, people want to buy your type of car and we are desperate of getting your car back. She then she said I only need 15 minutes of your time. I said this is very interesting and said sure we can meet this Saturday at 1:30pm. I then came with my family (wife and 2 young kids) and she sat us down. There was 4 of us there and she asked us if we want anything to drink. I said water would be ok..she left and then I saw her busy with another appointment / customer and she passed us on to another sales person named Tony. This guy seemed new as he didn’t know the colour between a light blue to a silver Honda Civic. Approximately 30 minutes later she then brought 2 waters but there was 4 of us. Then Tony checked my car and then showed me the new car..Then after sometime he came back to me and told me you can trade in your car but we can give you a new 5 year Term and you pay $350 per month. I said What! I was told I don’t have to pay anything. I then talked to Taran and she was changing her words of what she told me on the phone. Instead of 15 minutes I was there for approx 1 hour and half. I am so disappointed on how this went down. I felt like Taran baited me, used me, wasted my precious time/ Saturday just to try to get me there and get me in a 5 year term. Is this how Surrey Honda does business? I felt very unsatisfied, used and felt took advantage of after this whole experience. I never called Surrey Honda looking for an upgrade with a new 5 year term…So why did Taran try to bait me? Something has to change! More

Crap.Brand new car bought last week of March 2021 (which has not completed its 4 months) its not getting Start after its very First Service . 2nd time I have to take off from work because of my Brand new Ho has not completed its 4 months) its not getting Start after its very First Service . 2nd time I have to take off from work because of my Brand new Honda Accord hybrid touring. From India our whole family was Honda Lover. More

Absolutely the worst dealer experience I have ever had. I really tried to buy a vehicle from them but it was shocking how I was mismanaged, lied to and in the end, forgotten. This dealer is an absolute gong really tried to buy a vehicle from them but it was shocking how I was mismanaged, lied to and in the end, forgotten. This dealer is an absolute gong show and should be avoided no matter what. More

I would not give Surrey Honda any stars. Worst experience every from Service Advisors to the General Manager. Taking customers for granted and are very complacent. Don't care attitude and the left hand does every from Service Advisors to the General Manager. Taking customers for granted and are very complacent. Don't care attitude and the left hand does not know what the right hand is doing. Good at exploiting people to make profits. Never trust people at this dealership. Liars, not trust-worthy and being subject matter experts - they do not portray anything even close. Opportunistic. Zero stars. More

Will never ever come back!!!Trust me.. worst customer Will never ever come back!!! Trust me.. worst customer service.. Appointment 11 am for oil change.. car ready at 1pm? Oh common!!!really xxx now Will never ever come back!!! Trust me.. worst customer service.. Appointment 11 am for oil change.. car ready at 1pm? Oh common!!!really xxx now More

Worst customer service Worst finance department, worst customer service. They’re only good to you when they’re making some profit out of you.. opportunistic people work ther Worst finance department, worst customer service. They’re only good to you when they’re making some profit out of you.. opportunistic people work there More

Up Sell Rip Off Artists I have had many negative interactions with this dealership"s service department. The last time I took my car in for an oil change, they had an adve I have had many negative interactions with this dealership"s service department. The last time I took my car in for an oil change, they had an advertisement that read "accept all competitors coupons". Before my appointment I mentioned I have coupons from different oil change places. The service person said, "no problem, just show me at the end and I'll apply the discount". Upon completion of my oil change, I presented the coupons ( I had several from large nationally recognized businesses). I was told that Honda does not consider these companies as competitors and they will not accept them. I asked then, what coupons do they recognize as competitors and accept. they responded, "other Honda service centers". Honda doesn't send out any coupons. Out of frustration I asked to speak with the manager. The manager informed me if I do not pay in full, they will place a lien on my vehicle. I felt like I was held hostage. Another time I called about replacing a light bulb for brake light, I called in and asked for a price for the bulb. I was told the bulbs are sold at cost and they would put them in for free. I was quoted $21. I then called 3 separate Honda dealerships and they all quoted me $8 for the same bulb. I called Surrey Honda back to ask about the difference in price since it was "cost" price. I was told to go elsewhere if I was unhappy with the quote. No answer as to why their "cost" price was more than other Honda dealerships cost price. Do not get your vehicle serviced at this dealership. They will take you for every dollar they can! More

Great experience Thank you for the wonderful service in the purchase of my Civic. Henry was very helpful from our beginning email contact, our telephone contact, and f Thank you for the wonderful service in the purchase of my Civic. Henry was very helpful from our beginning email contact, our telephone contact, and finally in person. More