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Subaru of Mississauga
Mississauga, ON
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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384 Reviews of Subaru of Mississauga
August 09, 2016
Terrible customer service, rude Went in to meet Marc to buy a new car. Upon arrival, he looked "busy" so waited patiently around his desk....he completely RUDELY IGNORED US FOR 50 M Went in to meet Marc to buy a new car. Upon arrival, he looked "busy" so waited patiently around his desk....he completely RUDELY IGNORED US FOR 50 MINUTES- 1hr! We stood there patiently waiting, he knew we were waiting for him but he didn't care. Finally spoke up and extended my hand and said nice to meet you - and he gave me a rude stare back like he did not want to help us! Didn't even shake! He ended up being really RUDE to us so we left. LOST SALE FOR THEM. Being in the show room with no other customers for 50 min to an hour and being IGNORED by all the sales people was a really terrible experience, especially for the Flagship?? Not even 1 hello?! RUDE. Prior to this a relative went to purchase one of their most expensive cars and this location also did NOT HELP him! Furious, went to a different location to make his 100K purchase on the spot, then returned to this dealership to show them! Horrible/NO customer service! Will NEVER be back and will tell everyone we know about this experience. More
by seriouscarbuyer
Employees Worked With
Marc Burton
August 05, 2016
Battery failure at 10 k after delivery I purchased a pre-owned 2014 Legacy in Jan this year with 36k. Price was agreeable and sales rep Johnny was pleasant he extended my concerns on buying I purchased a pre-owned 2014 Legacy in Jan this year with 36k. Price was agreeable and sales rep Johnny was pleasant he extended my concerns on buying it with Robert the sales manager...all looked after, but quality of body repairs were subpar as they used a mobile service in the parking lot..took delivery anyway...my fault.. Come August the aftermarket battery had decided to fail in the car after only 10 k use. I brought the car into the local Subaru dealer in Oakville they suggested that I speak to sales where I purchased it as I had an aftermarket battery... Cliff in service at Mississauga was empathetic and spoke to Robert the sales Mngr. After realizing that he couldn't do anything. Robert was able to see his way clear and offered to replace it with a similar battery if I purchase it myself and they installed it. Left happy, Robert was a stand up guy glad I didn't have to work my way up the chain to the GM ,owner, UCDA,or OMVIC. Would recommend doing business with them so far they do what they say. More
by Skipper2001
Employees Worked With
Clifford ,Robert,
July 31, 2016
Good dealer I have purchased a vehicle from Subaru of Mississauga, I met with Lynn when I visited this dealer. She was very friendly and good suggestion for me. I have purchased a vehicle from Subaru of Mississauga, I met with Lynn when I visited this dealer. She was very friendly and good suggestion for me. I really recommend this dealership and greatly appreciate her customer-oriented action. More
by New customer
Employees Worked With
Lynn Li
July 18, 2016
Best subaru dealer in GTA Just got my new wrx 2017 with the best deal from Subaru of Mississauga, the sale consultants are all professional trained, and couldn't be happier w Just got my new wrx 2017 with the best deal from Subaru of Mississauga, the sale consultants are all professional trained, and couldn't be happier when i got my new car earlier then expected. More
by Tuanl7102
Employees Worked With
Danny Li
July 12, 2016
Terrible, dangerous serice Be forewarned. I had my Forester towed here after it stalled and made a loud metallic noise when I tried to restart it. I explained that neither h Be forewarned. I had my Forester towed here after it stalled and made a loud metallic noise when I tried to restart it. I explained that neither had previously happened and that I did not want to invest a lot of money on repairs given the age of the vehicle (2001) and its mileage (322,000 kilometers). The Service Rep told me that the alternator no longer worked and that the battery was dead, but that the noise from the front only occurred on starting and it disappeared once the car warmed up. They replaced the alternator and the battery and told me the car was ready. The car started on the dealer lot and there was no unusual noise. However, the car stalled at the first intersection after I left the lot and continued to stall as I drove several blocks to warm it up. I decided to drive the car back to the dealer, but the car stalled 5 or 6 times; the noise I had originally described also returned and with each stall the noise was louder. Two blocks away from the dealership the care stalled and I could not get sufficient power to drive. I had to get the car towed again, which the service representative said that Subaru of Mississauga would pay for, but for which they later suggested I should pay. I can think of no plausible explanations for why the car would stall repeatedly for me within a one block radius and it would not have for a mechanic if he or she had driven it off the lot; for why the front end noise would occur for me after the car warmed up and not upon starting as described by Subaru of Mississauga’s mechanic; and why, given the front-end noise I reported, that a mechanic would not have driven the car long enough to see if it was still present, or if the car would stall after he or she replaced the alternator and battery. I was told that the mechanic ran the car in the bay and that it was customary for mechanics to drive the car around the block after services such as oil changes, and that the work done on the car placed it in that category. Our car had stalled completely on the freeway and had a loud, unusual noise upon attempts at restarting. These malfunctions do not place it on the same level as an oil change and we are deeply distressed that Subaru of Mississauga let us leave their shop in a car that was not road worthy and was, in fact, unsafe. The Service manager did not reply to an email I sent to him complaining about the poor service. More
by Bill McCarthy
Employees Worked With
Robert Thompson
July 07, 2016
Excellent Service from Subaru Mississauga The lease for my Subaru Impreza was about to expire, so I contacted Subaru Mississauga to lease for a new car. I met Lynn and she was very helpful, in The lease for my Subaru Impreza was about to expire, so I contacted Subaru Mississauga to lease for a new car. I met Lynn and she was very helpful, informative as well as friendly. It was a pleasant experience dealing with Lynn. More
by fmt2358
Employees Worked With
Lynn Li
June 21, 2016
Always Excellent Service My family has purchased several vehicles from Subaru of Mississauga, We have always dealt with Darryl Monisse and he has always provided excellent se My family has purchased several vehicles from Subaru of Mississauga, We have always dealt with Darryl Monisse and he has always provided excellent service to us, making us feel as part of the family. We highly recommend Darryl and his dealership for the purchase of a Subaru. More
by pmj
Employees Worked With
Darryl Monisse
June 12, 2016
quality service I had really quick and quality service from Subaru-Mississauga. I have Subaru Crosstreck and I am very happy with my new car.. It is not easy to decid I had really quick and quality service from Subaru-Mississauga. I have Subaru Crosstreck and I am very happy with my new car.. It is not easy to decide about new car especially being a woman . After my search I decided about Subaru. Subaru of Mississauga employees were very kind and friendly.I recommend to all buyers. With all my regards, More
by ayperiuras
Employees Worked With
Darryl C.J.Monisse
May 31, 2016
Best one! I needed a new car ASAP, and this dealership provided for me needs. Lynn the sales rep I worked with was so helpful. She great to work with and was ab I needed a new car ASAP, and this dealership provided for me needs. Lynn the sales rep I worked with was so helpful. She great to work with and was able to meet all my needs. Shes eager to help and always kept in touch even after I got my car. I've been to several Subaru dealerships and this is is by far the best. Amazing customer service. More
by angela_gee
Employees Worked With
Lynn Li
May 02, 2016
Subaru really knows how to take care of their customers! After a prolonged period of dealing with a number of challenges with our previous vehicle, a 2013 Forester, we were rather disheartened and had all bu After a prolonged period of dealing with a number of challenges with our previous vehicle, a 2013 Forester, we were rather disheartened and had all but lost faith in Subaru entirely. On a whim, we visited Darryl to have a chat about the vehicle, and were met with utmost care and compassion along with exceptional service. Darryl immediately went to work to address all our concerns, and got us into a new car that same day! His impeccable approach and client-oriented service is the reason we can confidently say we love our new Subaru and are back on the road stress-free! Highly recommending this dealership and especially Darryl Monisse for his hard work and dedication to customer service. More
by o2creative
Employees Worked With
Darryl Monisse
