Subaru of Mississauga

First time buyer Ever since if we ever change our car, we have Subaru in mind. The moment we set foot in Subaru Mississauga, the very first person to greet us was Darr Ever since if we ever change our car, we have Subaru in mind. The moment we set foot in Subaru Mississauga, the very first person to greet us was Darryl. He was very friendly, accommodating and explained everything we need to know. He gave us a good deal. After 2hrs, we are proud owners of a brand new Subaru Forrester. Barry (Business Asst. Manager) was as friendly & accommodating as well. Marcus, the Delivery tech was knowledgeable & helpful in explaining to us the different functions of the new vehicle. Kudos to the whole staff of Subaru Mississauga. It was a stress free experience for us. We'll be back for sure! More

First Time Buyer Darryl was an incredible person to deal with from the moment I stepped foot onto the Subaru property. He worked with me throughout the entire process Darryl was an incredible person to deal with from the moment I stepped foot onto the Subaru property. He worked with me throughout the entire process and provided me with everything I was looking for, without the typical 'pushy salesman' persona you tend to get when you go to car dealerships. He truly made this an amazing and stress-free experience for me. More

First Time Subaru Buyers Not only did Subaru win us over based on their vehicle lineup, this dealership is by far the best we've ever walked into. From the very start, all sta Not only did Subaru win us over based on their vehicle lineup, this dealership is by far the best we've ever walked into. From the very start, all staff were helpful and actually happy that we were at their dealership. They did not try to "sell" us their vehicles, it was more of an education of all of the benefits of what Subaru had to offer. There was no pressure, just excellent assistance. Staff were very knowledgeable of the competition and didn't put them down (surprisingly) and they not only explained, but showed us how Subaru was different and/or better than what others had to offer. Personally, our Salesperson Darryl and our Delivery tech Marcus had us feeling like family by the time we drove away in our new Legacy 3.6R. We'll be back for sure. More

Returning customer Second time leasing a car from Subaru of Mississauga and with Darryl. Both experiences have been very positive and stress- free. I would highly recomm Second time leasing a car from Subaru of Mississauga and with Darryl. Both experiences have been very positive and stress- free. I would highly recommend those searching for a lease to make an appointment with Darryl as he is very professional, knowledgeable and accommodating. Alex (business assistant manager) is very kind and accommodating as well. More

Unreasonable when it came to talking money Nice facilities. The staff seem to be nice as well, as I was approached by several of them and had good conversations with them. Test drove a couple o Nice facilities. The staff seem to be nice as well, as I was approached by several of them and had good conversations with them. Test drove a couple of vehicles (Impreza and Crosstrek). When it came down to talking price, I noticed a $500 prep fee, in addition to the $200 admin fee. When I questioned the salesperson about it, he said that it was to pay for the cleaning of the vehicle and paperwork for management. I've been to many dealers, both Subaru and non-Subaru's to obtain quotes and never have I ever seen that $500 prep fee before. The $200 admin fee ("for paperwork") is already a scam IMO that every dealer charges, let alone an additional $500 prep fee (for taking the wrapping off a clean brand new car and for filling out some papers, seriously?) I asked him if he could take it off and he said it was not possible, looking at me like I had asked him to give me a free car or something. There are only 6 other Subaru dealers in the GTA competing for my business so I got up and left, went to another dealer where I got a price I was willing to pay and didn't have to pay any prep fee. I expected better from a dealer owned by head office. More

Subaru Mississauga Excellent service, we had great experience with Darryl Monisse who sold us our Subaru Crosstrek, loved the attention to detail from their staff, they Excellent service, we had great experience with Darryl Monisse who sold us our Subaru Crosstrek, loved the attention to detail from their staff, they took the time to go over the vehicle to ensure I was okay with all the bells and whistles that the car came with. More

Great service and care I recently bought an Impreza hatchback from Christian. He was very friendly and patient, and always had my needs in mind. He was honest and strived to I recently bought an Impreza hatchback from Christian. He was very friendly and patient, and always had my needs in mind. He was honest and strived to make my purchase a fair and well informed one. Alex was also very friendly and they were both contactable and very responsive. More

Bought my first Subaru - Ascent!!! I have to say that my experience at Subaru of Mississauga was excellent. Darryl and the rest of the staff were very friendly and went over and abov I have to say that my experience at Subaru of Mississauga was excellent. Darryl and the rest of the staff were very friendly and went over and above the "call of duty" to make my experience a satisfying one, they were friendly, organized and down to earth. I know that I am not the easiest customer to deal with as my expectations are high and as such to impress me is a difficult thing -- but they achieved that!!! I have not had a better experience anywhere and I would like to congratulate the entire crew at Subaru of Mississauga, as well as Subaru of Canada for being leaders in customer service, quality and affordability. More

Review Dealership staff is courteous, professional and efficient, Purchase was handled quickly. As I am a long time consumer at this store much was accomplis Dealership staff is courteous, professional and efficient, Purchase was handled quickly. As I am a long time consumer at this store much was accomplished without many questions. More

Nightmare with the Subaru Organization After 22 excellent years of driving manual transmission Mazda products and receiving excellent client services from Mazda, I thought I would try Subar After 22 excellent years of driving manual transmission Mazda products and receiving excellent client services from Mazda, I thought I would try Subaru, per their marketing campaigns about customer satisfaction, and to drive something different just for a change. I thought I was lucky to receive a great Subaru product (2017 Subaru Forester), which I purchased through your help. Sales staff were great. I just went through 10 days of xxxx trying to get satisfaction from Subaru services. The manual transmission on my 2017 Subaru Forester (less than 40K) began to slip and the car became undriveable while I was away for a weekend in Ottawa. I took it in to Subaru Ogilvie, and they said the clutch was worn out and the entire assembly required replacement. Further, not only was I told by Subaru Ogilvie that I should be driving an automatic because of the “wear and tear” on the transmission, but I had to find and purchase a flywheel myself at your Subaru Mississauga location and bring it to Ottawa to get it fixed, as they couldn't find one anywhere and it would need to be ordered (I was paying for a rental car in the meantime). I was given the royal runaround between the Ottawa Ogilvie Subaru, the Mississauga Subaru where I purchased it, the Corporate headquarters in Mississauga, and the Protection Plan folks as they all passed the buck and no one was willing to stand up for the product or even consider that there was a mechanical problem with the manual transmission. Unless I can prove that there was a pre-existing mechanical problem to start with, it is not covered due to wear and tear. EVERYTHING IS WEAR AND TEAR in a car. But with Subaru, it appears I am guilty of bad driving habits, unless I can prove my innocence. I have driven 2 Mazdas, 2 Volkswagens, and 1 Dodge, all in excess of 300,000 kms and never had a clutch problem. I pride myself on my smooth manual transmission operation, and I also refrain from stop and go traffic, as I live in the countryside and avoid heavy traffic. The wear and tear is NOT as a result of my driving, but I believe it must have been a mechanical problem to start with. And the dealership tells me it's my fault and is not covered. This is not acceptable, especially after the smooth story I was given about the complete coverage of the Protection Plan. The sales pitch is smooth but once they have sold the product, there is no customer care. At this point, this experience has cost me approximately $2600 in repairs and car rentals, not including my day off and gas. And I had spent $2647 for a worthless Subaru Protection Plan that should have covered this. Nowhere in the policy does it say that it’s up to the customer to prove why they should be reimbursed for costs. In Subaru's eyes, I expect the benefit of doubt goes with the dealer, not the client. Shame on Subaru. I regret that I no longer have faith in Subaru’s business practices or product line, and I plan to go back to Mazda, who stand behind their product, or perhaps to Toyota or Volkswagen. I have cancelled my Protection Plan, as it is worthless and a scam, and hope to unload my 2017 Forester as soon as possible. This is completely in reverse of my original plan, which was to become part of the Subaru family. Your cars are nicely designed, but obviously, the company advertises but does not stand behind the product. In 10 days, my view of the company has gone from great to terrible. My social media friends are fully supportive of my plight and have also been surprised by Subaru’s stance on this and lack of customer support. No one at Subaru has offered a resolution. I understand from the Ontario Motor Vehicle Industry Council and the Better Business Bureau that should be informed of the above scenario and I may and can seek dispute resolution services through them, barring satisfaction directly from the dealer. I wish I could end this with a thanks, but not in this case. Please feel free to share this info with your colleagues and managers, as they should be aware of the organization they work for. More