Subaru of Mississauga

Review Dealership staff is courteous, professional and efficient, Purchase was handled quickly. As I am a long time consumer at this store much was accomplis Dealership staff is courteous, professional and efficient, Purchase was handled quickly. As I am a long time consumer at this store much was accomplished without many questions. More

Nightmare with the Subaru Organization After 22 excellent years of driving manual transmission Mazda products and receiving excellent client services from Mazda, I thought I would try Subar After 22 excellent years of driving manual transmission Mazda products and receiving excellent client services from Mazda, I thought I would try Subaru, per their marketing campaigns about customer satisfaction, and to drive something different just for a change. I thought I was lucky to receive a great Subaru product (2017 Subaru Forester), which I purchased through your help. Sales staff were great. I just went through 10 days of xxxx trying to get satisfaction from Subaru services. The manual transmission on my 2017 Subaru Forester (less than 40K) began to slip and the car became undriveable while I was away for a weekend in Ottawa. I took it in to Subaru Ogilvie, and they said the clutch was worn out and the entire assembly required replacement. Further, not only was I told by Subaru Ogilvie that I should be driving an automatic because of the “wear and tear” on the transmission, but I had to find and purchase a flywheel myself at your Subaru Mississauga location and bring it to Ottawa to get it fixed, as they couldn't find one anywhere and it would need to be ordered (I was paying for a rental car in the meantime). I was given the royal runaround between the Ottawa Ogilvie Subaru, the Mississauga Subaru where I purchased it, the Corporate headquarters in Mississauga, and the Protection Plan folks as they all passed the buck and no one was willing to stand up for the product or even consider that there was a mechanical problem with the manual transmission. Unless I can prove that there was a pre-existing mechanical problem to start with, it is not covered due to wear and tear. EVERYTHING IS WEAR AND TEAR in a car. But with Subaru, it appears I am guilty of bad driving habits, unless I can prove my innocence. I have driven 2 Mazdas, 2 Volkswagens, and 1 Dodge, all in excess of 300,000 kms and never had a clutch problem. I pride myself on my smooth manual transmission operation, and I also refrain from stop and go traffic, as I live in the countryside and avoid heavy traffic. The wear and tear is NOT as a result of my driving, but I believe it must have been a mechanical problem to start with. And the dealership tells me it's my fault and is not covered. This is not acceptable, especially after the smooth story I was given about the complete coverage of the Protection Plan. The sales pitch is smooth but once they have sold the product, there is no customer care. At this point, this experience has cost me approximately $2600 in repairs and car rentals, not including my day off and gas. And I had spent $2647 for a worthless Subaru Protection Plan that should have covered this. Nowhere in the policy does it say that it’s up to the customer to prove why they should be reimbursed for costs. In Subaru's eyes, I expect the benefit of doubt goes with the dealer, not the client. Shame on Subaru. I regret that I no longer have faith in Subaru’s business practices or product line, and I plan to go back to Mazda, who stand behind their product, or perhaps to Toyota or Volkswagen. I have cancelled my Protection Plan, as it is worthless and a scam, and hope to unload my 2017 Forester as soon as possible. This is completely in reverse of my original plan, which was to become part of the Subaru family. Your cars are nicely designed, but obviously, the company advertises but does not stand behind the product. In 10 days, my view of the company has gone from great to terrible. My social media friends are fully supportive of my plight and have also been surprised by Subaru’s stance on this and lack of customer support. No one at Subaru has offered a resolution. I understand from the Ontario Motor Vehicle Industry Council and the Better Business Bureau that should be informed of the above scenario and I may and can seek dispute resolution services through them, barring satisfaction directly from the dealer. I wish I could end this with a thanks, but not in this case. Please feel free to share this info with your colleagues and managers, as they should be aware of the organization they work for. More

Darryl and team take good care of you I returned my Forester lease and leased the new Ascent from Darryl's dealership. Knowledgeable and friendly staff. I was at lease end and my new vehic I returned my Forester lease and leased the new Ascent from Darryl's dealership. Knowledgeable and friendly staff. I was at lease end and my new vehicle just landed. Darryl streamlined the whole process and even came in on his day off to complete the paperwork (I already had the day off and it was that day or none). He really went above and beyond. More

Not user friendly Called this morning. Waited more than 10 minutes on the line. Once got through, it was clear that the service department is not accommodating and no Called this morning. Waited more than 10 minutes on the line. Once got through, it was clear that the service department is not accommodating and not flixable at all. Other dealers, took the initiative understood the situation and suggested a very practical solution and got an appointment within 24 hours . More

Bought first Subaru Thank you to Darryl for making the buying experience so easy. I had done a lot of research before coming to the dealership and knew I wanted a used S Thank you to Darryl for making the buying experience so easy. I had done a lot of research before coming to the dealership and knew I wanted a used Subaru Outback or Forester. Darryl took the time to review a number of vehicles with me and then let me test drive as many as I wanted to. He answered all of my questions very honestly and let me take the necessary time to make my decision. Alexandra Markowska, Business Manager, was very thorough and patient and helped me make the required decisions. I chose a 2015 Subaru Forester just off a 3 year lease. I picked it up 1 week later and have been driving it for a few days and am very happy. Thank you to Darryl, Alexandra and the team at Subaru of Mississauga. More

"My First Car, My First Subaru"-CelestinoLeelanee We just want to check the 2018 Subaru Crosstrek when this super nice guy greeted us and that changes everything. Darryl was so friendly and accommodat We just want to check the 2018 Subaru Crosstrek when this super nice guy greeted us and that changes everything. Darryl was so friendly and accommodating to our needs that a simple visit ended up buying my first car here in Canada so much easier than what I thought it would be. We've had an awesome and memorable experience dealing with Darryl specially the day we pick up our new crosstrek. Thank you Darryl. More

Feels like home ! We had an awesome experience dealing with Darryl. He made our first car buying experience is Canada truly memorable. The entire staff at SOM is very f We had an awesome experience dealing with Darryl. He made our first car buying experience is Canada truly memorable. The entire staff at SOM is very friendly. We will definitely recommend it to our family and friends. More

Love the experience Darryl was such a nice guy. He was straight-forward and very accomodating. We we're just looking for a car, we went home with one because of him. We l Darryl was such a nice guy. He was straight-forward and very accomodating. We we're just looking for a car, we went home with one because of him. We look forward to have the same experience in the future. More

I love my car ! Great space ! Super Milage . Enjoying every moment while driving. Thank you Darryl for amazing,kind,helpful and friendly service. I love my car !" Su Great space ! Super Milage . Enjoying every moment while driving. Thank you Darryl for amazing,kind,helpful and friendly service. I love my car !" Subaru " Confidence in motion More

Great dealer; Great pricing Really good rates and very accommodating to our situation. My dealer was a great guy to talk to and very understanding. In the end, I got a new car re Really good rates and very accommodating to our situation. My dealer was a great guy to talk to and very understanding. In the end, I got a new car relatively quickly and with little hassle. 10/10 More