Subaru of Brampton

Poor Customer Service since new Management I have 2017 Subaru Forester. There is an ongoing lawsuit with Subaru with regards to defective windshields that crack very easily and can impede the I have 2017 Subaru Forester. There is an ongoing lawsuit with Subaru with regards to defective windshields that crack very easily and can impede the safe functioning of the Eyesight system. Last year(2019) my windshield cracked spontaneously overnight. I contacted John Wedley who sadly is no longer working there. He was kind of enough to get my windshield replaced free of charge. Thanks John! 2 weeks ago, the windshield that was replaced cracked spontaneously overnight again! I wonder if it's the change in weather that's causing this. Anyway I attempted to contact Sebastian Campisi who took over for John. He has not bothered to reply to my email. I love my Forester but these defective Windshields are a real drag. So my next step is to see if my extended warranty will cover this and pay the $250 deductible. More

Worst Service Centre ever Absolutely the worst experience ever since John left. Anil C...the ASSistant Service Manager has no business dealing with the public. He should cleani Absolutely the worst experience ever since John left. Anil C...the ASSistant Service Manager has no business dealing with the public. He should cleaning the shop instead. More

Best Subaru Service Dealer I service my car here for past 3 years where my experience is always great., My car is 2014 Forester XT and i worked with several Subaru dealers but t I service my car here for past 3 years where my experience is always great., My car is 2014 Forester XT and i worked with several Subaru dealers but this one is the best professional and top techs one.My advise after several dealers experience, dont go anywhere else. More

"Helpful, Straight Forward and Professional" - Marija F. I recently traded my old a Subaru Outback and bought a Subaru Outback from Brampton Subaru. Baba Atanda-Ogunleye was the sales consultant who servic I recently traded my old a Subaru Outback and bought a Subaru Outback from Brampton Subaru. Baba Atanda-Ogunleye was the sales consultant who serviced us. I enjoyed the experience as he knew the product very well and took time to explain all info in details. I would definitely recommend purchasing a vehicle at this location. I was well serviced and found it to be a pleasant and very positive experience. More

I have purchased several vehicles with the assistance of Brian Crozier over the years. Brian is a true professional, honest, knowledgeable and worked with me to get the right vehicle for my needs. Even afte Brian Crozier over the years. Brian is a true professional, honest, knowledgeable and worked with me to get the right vehicle for my needs. Even after the purchase Brian followed up to see how I enjoyed the vehicle and ask if I had any questions. Not many do that. Great, comfortable experience dealing with Brian. Thanks! More

Alain Tanti (Lease Retention Manager) Alain Tanti is truly caring and honest. He makes the car transaction experience seamless. By far my best experience with buying or leasing a car! Alain Tanti is truly caring and honest. He makes the car transaction experience seamless. By far my best experience with buying or leasing a car! More

Subaru took our Forester on no notice this morning. Because problem was serious Anil dealt with it immediately. My wife was able to wait until job was complete and drive safely home. Because problem was serious Anil dealt with it immediately. My wife was able to wait until job was complete and drive safely home. More

The best dealer I've dealt with in 40 years of buying cars. I just took delivery of my second Subaru Legacy, both purchased from Subaru of Brampton. I was so happy with the dealer the first time, when it was ti I just took delivery of my second Subaru Legacy, both purchased from Subaru of Brampton. I was so happy with the dealer the first time, when it was time to upgrade to a 2020 Legacy, I really could not consider any other dealer. Both times, I dealt with Mohammed Khan, and I really recommend him. He's very professional and not once did I feel pressured. I payed a fair price, and received fair trade-in value for my 2015. I will purchase my next Subaru from him. More

Customer Service has tanked under the new management The new service department at this dealership is terrible. A shame really because the previous staff and management were stellar and the reason I woul The new service department at this dealership is terrible. A shame really because the previous staff and management were stellar and the reason I would drive all the way across town to have my car serviced. I initially brought my car in on August 28th, primarily to have the jerky steering response looked at but also to see if they could locate an intermittent squeal coming from the rear wheels. After waiting half the day, they came back to say that my brake rotors needed machining and the pads replaced (for the squeal). They hadn't even started to look at the steering yet which was my primary purpose for the visit. since they had everything apart, I authorized the brake service but re-iterated that I wanted the steering looked at. Several hours later, after the brake service and an alignment, they said that their system was down and they couldn't check if there was a fault in the electric steering and that I would need to come back on another day. The next available appointment was a month later, September 27th (I needed a loaner vehicle as I didn't want to sit in the dealership all day again). Dropping the car off first thing in the morning for that appointment, they tried to charge me for another wheel alignment. They hadn't even bothered to check the previous work order. I received a call late in the afternoon that they had only just started on the car and that it wouldn't be ready by the time they closed for the day. It was a Friday and I had the choice of picking the car up and making another appointment (likely another month away) or, keep the loaner for the weekend and they would work on the car again on Monday. I chose the latter. Mid-day on Monday they called to say that I needed a new Power Steering sensor and that they would need to order the part. When I picked up the car, they said the part would be in by Wednesday (October 2nd) and that they would call me to schedule an appointment. Time passed and after returning from being away for a few weeks and hearing nothing from them, I called on November 5th and was told that the part had come in but no-one was sure when. They blamed the Parts Department for not telling them but, from the Service rep's tone it sounded like he was deflecting. The earliest appointment available (no loaner needed) was November 28th, three weeks away and three months after the initial visit. This is ridiculous. Not only have they have lost me as a service customer, they have lost me as a sales customer as well. More

Terrible sales staff, sub-par service customer service. Lemme preface this by saying the dealership apparently flagged my Google review for whatever reason rather than just speaking to me about the concerns Lemme preface this by saying the dealership apparently flagged my Google review for whatever reason rather than just speaking to me about the concerns I had so I'm sticking with this review. Dealership is awful for sales and now for service too. I used to come here a lot for the amazing service and decent sales staff. That has changed a lot. Service always takes forever to get, most of the staff doesn’t seem interested. Sales is even worse. I’m never taken seriously here and the sales staff doesn’t seem interested in the slightest at selling cars to me. I couldn’t even get pricing nevertheless a test drive. An example is when I went to ask about availability for a CVT WRX. According to them they only sell 1-2 a year. What a load of crap. The attitude here by the sales staff is incredibly negative. Steer clear of this dealership. Go to Budds Subaru in Oakville or even the one in Mississauga. I’m never buying a car from here. More