Subaru City

Rude sales guy tried to guilt us into buying a vehicle As a young couple relatively new to the world of buying used cars, the very first vehicle we tried was at Subaru City. It was a used vehicle that stil As a young couple relatively new to the world of buying used cars, the very first vehicle we tried was at Subaru City. It was a used vehicle that still had winter tires on it (in August) and we requested a second test drive with summer tires. The sales guy Ken suggested putting a hold on the vehicle subject to a second test drive, and we agreed. A few days later we came back to drive the car again and get our deposit back, but in the time it took to change the tires (2 days) we had tried other vehicles that we liked better. We let him know we had decided against purchasing the vehicle and he was very upset, huffy and dismissive. While we waited for him to retrieve our papers and get our deposit back, he loudly complained to the sales manager about us, perfectly within earshot. All the other staff we dealt with were very kind and polite, but Ken was extremely rude and absolutely left a sour taste in my mouth. He was clearly just out for his commission and did not care about what was best for the client. Absolutely unacceptable behaviour. More

There is a reason their rating is low!!! Took my Subaru WRX in for a fuel door fix. It was not opening properly. Subaru city did fix it, but they Damaged the paint on the door. They tried to Took my Subaru WRX in for a fuel door fix. It was not opening properly. Subaru city did fix it, but they Damaged the paint on the door. They tried to paint it a few times, but they tried to blend the paint, which is a big mistake. My car now looks like crap.... looks like body work was done and done poorly. Subaru City says they are done and will be leaving me with thier mess. Also anyone getting work done, Call Scott Subaru in red deer, and ask for a quote for the same work being done.... it’s your hard earned money, I think you’ll be surprised. More

Great Service The service team here is really awesome. Every time i've had to bring my car in it was well taken care of, and i was back on the road quickly. The service team here is really awesome. Every time i've had to bring my car in it was well taken care of, and i was back on the road quickly. More

Knowledgeable Upon entering Subaru City Edmonton we were greeted with a friendly "Hello" and met Bill Wong. Bill was not in our faces as we looked over the Forrest Upon entering Subaru City Edmonton we were greeted with a friendly "Hello" and met Bill Wong. Bill was not in our faces as we looked over the Forrester and the Outback vehicles in the showroom, but was nearby to answer our questions. When we showed interest in these vehicles he invited us into his office and went over the features of each carefully listening to our wants and needs. I was really impressed that he spoke to me directly when I asked questions rather than turning and looking at my husband. He made me feel part of the process. He offered us a test drive in each vehicle and again ensured that we were understanding the vehicles. We were impressed with the quality of the Subarus and very pleased with our experience. Over the next few days Bill answered all our questions either in person or on the phone, gave both of us another test drive and made us feel good about our choice. When the new 2018 Outback arrived he took endless time going over the manual and then outside explaining all the buttons and levers. Top marks for Bill Wong! More

Sexiest They acted like I new nothing about cars and told me a story about women not being able to start cars. And that was in 2 separate occasions. They acted like I new nothing about cars and told me a story about women not being able to start cars. And that was in 2 separate occasions. More

Excellent and Friendly! We came in to check out the Crosstrek 2017.. Met Greg Harrison and helped us out. He is an awesome guy, accommodating at least 3 clients at a time but We came in to check out the Crosstrek 2017.. Met Greg Harrison and helped us out. He is an awesome guy, accommodating at least 3 clients at a time but giving us equal attention, managing his time and our time efficiently. I was amazed as how he multitask. No time is wasted. We were able to set the deal that same day. Paula and Lori upstairs were awesome too, very accommodating. They all make your business with them friendly and professional. Thanks a lot guys for making my and my husband's first car deal a good experience! God bless! More

Awful If i could give it 0 stars i would. Went and did a test drive with a salesman named Ken. Worst "salesman" i have come across he was very rude and bell If i could give it 0 stars i would. Went and did a test drive with a salesman named Ken. Worst "salesman" i have come across he was very rude and belligerent. On top of that he didnt know prices or finance rates for anything, also very impatient. I will never be spending my money there. More

Best dealership in town. My experience with this dealership has been nothing but pleasurable. Greg Harrison is definitely one of the best, very personable, and honest through My experience with this dealership has been nothing but pleasurable. Greg Harrison is definitely one of the best, very personable, and honest through out the entire interaction. Even the service team is fantastic! Robert Mayer has been extremely helpful with the mechanical side of my car. Also very friendly receptionist (Natasha). This is the only dealership I've had a positive interaction with. Will 100% be comin back for my next vehicle. More

Transaction.. Greg Harrison was very friendly during our transaction.I appreciate all the input he gave us about our purchase.Also, I am very thankful to Lori Blatz Greg Harrison was very friendly during our transaction.I appreciate all the input he gave us about our purchase.Also, I am very thankful to Lori Blatz for her help and patience.Awesome people!thanks! More

Very easy to deal with! Great product selection, good service and fair price. They evaluated our trade in and offered us more than all the other dealerships we visited and th Great product selection, good service and fair price. They evaluated our trade in and offered us more than all the other dealerships we visited and they gave us a fair discount on the Outback we leased. My wife and I highly recommend Subaru City. More