Subaru City

Replacement of 2011 Subaru Right Front Running Light The replacement of the front running lights are very difficult. I replaced the left hand running light myself in August 2019. The designed of this ve The replacement of the front running lights are very difficult. I replaced the left hand running light myself in August 2019. The designed of this vehicle did not give any thought of how to replace this bulb. The access is very difficult and it took me about 3 hrs of frustrating work to change the bulb. I was going to change the right hand bulb at the same time, but thought better to leave it to the experts. The right hand front running light failed over Christmas and I managed to get an emergency appointment to get it changed, which took 1 hour. On arriving back home I noticed that the bulb had not been fitted correctly into the holder , as the light was out of focus. I had to take the vehicle back for it to be corrected. More

Purchase new vehicle Although sales person was relatively new (Ryan) he explained everything very well. I felt very comfortable that I knew the vehicle very well when I pi Although sales person was relatively new (Ryan) he explained everything very well. I felt very comfortable that I knew the vehicle very well when I picked it up. Very friendly, never rushed and felt I was a valued customer. More

Purchased and installed winter tires on new Imprezza Tire price competitive, work completed in quoted time, suitable area for customers waiting for service to be completed, asked if I wanted a car wash. Tire price competitive, work completed in quoted time, suitable area for customers waiting for service to be completed, asked if I wanted a car wash. Declined as car was clean. More

Purchase New I've talked to about a dozen different sales people, even a manager at one point to have no one get back to me. To be clear I was trying to strictly p I've talked to about a dozen different sales people, even a manager at one point to have no one get back to me. To be clear I was trying to strictly purchase a new one, which is why I assume no one was interested in getting back to me. Seems pretty clear that there's no interest in the customer. I would “NOT" recommend purchasing a vehicle from Subaru city in Edmonton for this reason. Look at their customer reviews, out of seven dealership within Alberta, they are rated the worst dealership. Bought a car from Rally Subaru Edmonton More

Staff are very helpful. No need to book an appointment, i was able to test drive subaru ascent with very short notice. Service is commendable. I would come back again for their service. was able to test drive subaru ascent with very short notice. Service is commendable. I would come back again for their service. More

Came in to fix my car fob and put winter tires on. Replaced fob battery at no cost!! Took shuttle home for some hours and had friend drive me back to pick up the finished car. Went back a week later Replaced fob battery at no cost!! Took shuttle home for some hours and had friend drive me back to pick up the finished car. Went back a week later to have the recommended 100km re-torquing done. A service guy came out immediately and did the job. All in all, a perfect experience. More

Fantastic, Friendly, and they know their stuff! I have given an excellent rating, because that is how I feel when I am there. The people are friendly, they are professional and helpful, and the prod I have given an excellent rating, because that is how I feel when I am there. The people are friendly, they are professional and helpful, and the product is top notch. It basically sells itself! I love driving a subaru and wouldn't want anything else! For the winters, the gravel, and fuel economy, I highly recommend subaru, and subaru city has done a fantastic job keeping me safe on the roads! More

Subaru City great service Great service, inclusive of shuttle service. Shuttle was full so they called Uber for me. Fast, reliable auto service and friendly staff at Subaru C Great service, inclusive of shuttle service. Shuttle was full so they called Uber for me. Fast, reliable auto service and friendly staff at Subaru City Edmonton More

Paid A lot, Treated like gold, then garbage They pretty much brush off anything I have to say and made me feel guilty for asking to have many issues rectified. Never go there. They pretty much brush off anything I have to say and made me feel guilty for asking to have many issues rectified. Never go there. More

Confusion reigns! I researched a lot of different vehicles before settling on a 2017 Forester. I should’ve been researching dealerships. I went in spoke to a salesman, I researched a lot of different vehicles before settling on a 2017 Forester. I should’ve been researching dealerships. I went in spoke to a salesman, agreed upon a vehicle and a price. Brought my wife in the next day to finalize everything. The salesman was gone. No record of anything plus I was told no such configuration existed for the vehicle I wanted. Should’ve walked out then. But we bought the 2017 Forester (more than I wanted to pay - that’s on me). Everyone was so apologetic. I was told that a maintenance package would be thrown in for our inconvenience plus an extended warranty. Come in for an oil and filter change $600. I said excuse me. I was told I had this this and this. Nope you don’t. So buyer beware. I’m going home to check my sales documents but I think I was lied to and I swallowed hook line and sinker. More