Subaru City

Doug Bodtcher is a great salesman I was very happy with the purchase of my new vehicle. Doug helped me through the whole process with confidence and ease. I would recommend him to an I was very happy with the purchase of my new vehicle. Doug helped me through the whole process with confidence and ease. I would recommend him to anyone. More

Very friendly staff. My appointment was as scheduled. So far loving my new Subaru Forester. Very good shuttle service also. I had a short wait back at the shop, the lounge to wait is very nice. far loving my new Subaru Forester. Very good shuttle service also. I had a short wait back at the shop, the lounge to wait is very nice. More

Fast and efficient Was greeted politely and found by service requirement quickly. Reviewed what needed to be done. Informed where the customer waiting area was and that Was greeted politely and found by service requirement quickly. Reviewed what needed to be done. Informed where the customer waiting area was and that I would be paged when ready. All went well. More

I had a great experience. The service I received was very good. The salesperson was helpful and took the time to explain everything I needed to know. I am very happy. The service I received was very good. The salesperson was helpful and took the time to explain everything I needed to know. I am very happy. More

Replacement of 2011 Subaru Right Front Running Light The replacement of the front running lights are very difficult. I replaced the left hand running light myself in August 2019. The designed of this ve The replacement of the front running lights are very difficult. I replaced the left hand running light myself in August 2019. The designed of this vehicle did not give any thought of how to replace this bulb. The access is very difficult and it took me about 3 hrs of frustrating work to change the bulb. I was going to change the right hand bulb at the same time, but thought better to leave it to the experts. The right hand front running light failed over Christmas and I managed to get an emergency appointment to get it changed, which took 1 hour. On arriving back home I noticed that the bulb had not been fitted correctly into the holder , as the light was out of focus. I had to take the vehicle back for it to be corrected. More

Purchase new vehicle Although sales person was relatively new (Ryan) he explained everything very well. I felt very comfortable that I knew the vehicle very well when I pi Although sales person was relatively new (Ryan) he explained everything very well. I felt very comfortable that I knew the vehicle very well when I picked it up. Very friendly, never rushed and felt I was a valued customer. More

Purchased and installed winter tires on new Imprezza Tire price competitive, work completed in quoted time, suitable area for customers waiting for service to be completed, asked if I wanted a car wash. Tire price competitive, work completed in quoted time, suitable area for customers waiting for service to be completed, asked if I wanted a car wash. Declined as car was clean. More

Purchase New I've talked to about a dozen different sales people, even a manager at one point to have no one get back to me. To be clear I was trying to strictly p I've talked to about a dozen different sales people, even a manager at one point to have no one get back to me. To be clear I was trying to strictly purchase a new one, which is why I assume no one was interested in getting back to me. Seems pretty clear that there's no interest in the customer. I would “NOT" recommend purchasing a vehicle from Subaru city in Edmonton for this reason. Look at their customer reviews, out of seven dealership within Alberta, they are rated the worst dealership. Bought a car from Rally Subaru Edmonton More

Staff are very helpful. No need to book an appointment, i was able to test drive subaru ascent with very short notice. Service is commendable. I would come back again for their service. was able to test drive subaru ascent with very short notice. Service is commendable. I would come back again for their service. More

Came in to fix my car fob and put winter tires on. Replaced fob battery at no cost!! Took shuttle home for some hours and had friend drive me back to pick up the finished car. Went back a week later Replaced fob battery at no cost!! Took shuttle home for some hours and had friend drive me back to pick up the finished car. Went back a week later to have the recommended 100km re-torquing done. A service guy came out immediately and did the job. All in all, a perfect experience. More