Subaru City

Second bad experience going to get parts for my 2015 Outback. The parts guy seemed really put off that I was bothering him. I was looking for a wind deflector for my sunroof which they don’t stock and Outback. The parts guy seemed really put off that I was bothering him. I was looking for a wind deflector for my sunroof which they don’t stock and was told it would be a week and I would have to pre pay $125.00 for a chunk of plexi glass. On another occasion I went to exchange some factory body side moulding, that was the wrong color. The old lady that I spoke to also seemed really grumpy and was not at all interested in exchanging it without a receipt. Each time I have had to deal with these parts people has been NEGATIVE. Not one nice word ever. More

I recently traded in a 2013 Impreza for a 2019 Forester at Subaru City. My salesperson was Greg Harrison, who was extremely helpful and goes above and beyond for the customer. I'm in a field of work with i at Subaru City. My salesperson was Greg Harrison, who was extremely helpful and goes above and beyond for the customer. I'm in a field of work with irregular hours, and had to reschedule several times. Greg even came back in from home at 6pm to pick up my car. Great experience and I'd love to buy my next vehicle from him. More

I had a great experience Doug was very professional and helped me with my needs. I was asking for information about SUVs that could tow and Doug gave me information on the Su Doug was very professional and helped me with my needs. I was asking for information about SUVs that could tow and Doug gave me information on the Subaru Ascent. At this time we have not purchased but would definitely give Doug a call in the future if we decide to purchase a new SUV. More

Extremely weird and uncomfortable Initially I was very hopeful about this dealership. Doug was friendly to the point where it felt extremely superficial, but I didn't really mind. I wa Initially I was very hopeful about this dealership. Doug was friendly to the point where it felt extremely superficial, but I didn't really mind. I was able to test drive two vehicles alone, which I appreciated. However once I returned and we started discussing my trade-in things became extremely uncomfortable. I had already been to five other dealerships to have my vehicle appraised prior to this appointment, so I had a general idea of what I could expect to get in return for it. Doug was incredibly rude when evaluating my car, calling it "a poor kid's sports car" and that "he wouldn't touch it with a ten-foot pole." He also said that because my vehicle had been at auction at one point (I bought it used), there was clearly something wrong with it—which makes no logical sense whatsoever. I was ready to leave but he kept making things uncomfortable and wouldn't let me dismiss myself when I suggested that we were clearly going to be too far apart on a price. Furthermore, he wouldn't offer me a finance term longer than four years for a 2015 vehicle, which is just strange. He ended up offering me $11,000 in trade, which was several thousand lower than what I had already been offered elsewhere in the city. To give you an idea of how ridiculous this offer was, I traded that same vehicle for $17,000 for a car of the same price point (but in better condition) only two days later. Save yourself the wasted time and discomfort and drive to one of the other Subaru dealers in the city. More

Great service with the purchase of my preowned Subaru Forester. Shane Burkett (Sales Consultant) was fabulous to work with - he was very responsive to all of my questions over the phone and in person, he Forester. Shane Burkett (Sales Consultant) was fabulous to work with - he was very responsive to all of my questions over the phone and in person, helpful in explaining everything to me and making sure I was fully satisfied with my purchase. I couldn't be happier with my purchase and the service provided by the team at Subaru City. Thank you! More

Vehicle Inspection Do not use this service department unless you want to pay for repairs that do not need to be done. They falsely claimed the vehicle needed things to p Do not use this service department unless you want to pay for repairs that do not need to be done. They falsely claimed the vehicle needed things to pass inspection when it clearly did not. More

Doug Bodtcher is a great salesman I was very happy with the purchase of my new vehicle. Doug helped me through the whole process with confidence and ease. I would recommend him to an I was very happy with the purchase of my new vehicle. Doug helped me through the whole process with confidence and ease. I would recommend him to anyone. More

Very friendly staff. My appointment was as scheduled. So far loving my new Subaru Forester. Very good shuttle service also. I had a short wait back at the shop, the lounge to wait is very nice. far loving my new Subaru Forester. Very good shuttle service also. I had a short wait back at the shop, the lounge to wait is very nice. More

Fast and efficient Was greeted politely and found by service requirement quickly. Reviewed what needed to be done. Informed where the customer waiting area was and that Was greeted politely and found by service requirement quickly. Reviewed what needed to be done. Informed where the customer waiting area was and that I would be paged when ready. All went well. More

I had a great experience. The service I received was very good. The salesperson was helpful and took the time to explain everything I needed to know. I am very happy. The service I received was very good. The salesperson was helpful and took the time to explain everything I needed to know. I am very happy. More