Subaru City

Stay away from Subaru City Went in Saturday and they advised they had 2 x2023 Sport that had cancelled orders and were available and landing this week. Said they had the VIN, pricing etc etc. Made the d advised they had 2 x2023 Sport that had cancelled orders and were available and landing this week. Said they had the VIN, pricing etc etc. Made the deal for price that day and deposit. (Shady enough start that they put some armour package on all cars and demand the client pays the $2500) My husband Went tonight to sign papers etc. -Finance monthly was about $50 more than it should be -they tried to say they didn’t know if we would be eligible for loyalty rate (we own another Subaru) -then they tried pushing a demo on us, relentlessly -then they said they weren’t sure if it was arriving this week or next -then tried to say we had to trade our 22 forester in order to make a deal (called them on that one real quick) -then said they didn’t know when it would be in as they didn’t even have a VIN yet for it Needless to say he grabbed our deposit and ran out the door Shady. Shady. Shady! If I could give zero stars, I would. More

They wouldn't sell me my custom ordered vehicle, without adding and charging me for a package I did not want. adding and charging me for a package I did not want. More

We brought in our subaru for a re-program of the ECM to improve battery life. Even though we told service that the battery was 10 days old and had started the vehicle successfully that morning, his tech st improve battery life. Even though we told service that the battery was 10 days old and had started the vehicle successfully that morning, his tech still performed a battery test. When we got the invoice, they wrote that the battery needed replacement. We demanded test results. They provided test results for the wrong battery, so we thought. Turns out they admitted that the tech did not enter the correct information for the CCA rating. Results came out as zero's across the board, which likely indicates that the test either wasn't done by a competent tech, or wasn't performed on our battery. Service tech seemed to have very limited technical knowledge to understand that the results were skewed/impossible for the battery in the vehicle referenced in our invoice. This is not the first time we have bad service at this dealership. It is unfortunate that certain dealerships give the Subaru brand a bad reputation. The conclusion we have drawn was that they write on your invoice that the battery needs replacement in hopes that you don't ask questions, and pay them blindly. Will be the last time we go there. More

My nephew bought his 1st car at Subaru City. Although it was a used car, and of a reasonably low cost, we received the utmost of respect and customer service. our sales rep, Emil was awesome to Although it was a used car, and of a reasonably low cost, we received the utmost of respect and customer service. our sales rep, Emil was awesome to work with! And I must say The financial agent, Paula, went above and then beyond what was expected of her. She didn't have to, but she advised my nephew on the who, whys and particulars of insurance coverage. Simply put.... She was AWESOME !! A very good buying experience !! Thank-You Paula & Emil. More

Back in late July 2022 I order a 2023 cross trek - was told 4 to 6 months. Was reminded several times by text by the salesman that "it was coming". I get a call today (December 8th - 5 month mark) saying told 4 to 6 months. Was reminded several times by text by the salesman that "it was coming". I get a call today (December 8th - 5 month mark) saying that "we have to put my car on order again" I'm like xxx? we ordered it in July!! He says "oh they have no more 2023 left so we have to order you in a new 2024 - will take another 2 to 3 months!" I'm flabbegasted! Now you're trying to sell me a 2024 and I have to wait another 3 months!! Also did the price go up on me??? "oh well that's the market today, blah, blah," I said "ya right - you probably just sold my 2023 car from under me for a higher price" - Of course full denial and they never would do such a thing. Honestly, I know a lot of dealerships are playing this game right now with people - I'm hearing it is happening all over . No integrity and no ethics. I've always loved Subaru's but not interested in buying anything from the Subaru dealerships in Edmonton - (both dealerships are owned by the same person ). Decided to hang on to my old car then check the market out in a years time - but it definitely will not be a Subaru More

Picked up my new Crosstrek from Subaru City. Great team to work with. Salesman Doug was responsible for pulling me back from another dealer, and kept in touch throughout the ordering, shipping Great team to work with. Salesman Doug was responsible for pulling me back from another dealer, and kept in touch throughout the ordering, shipping, delivery process. Clearing up all the paperwork was also a quickly and painless process, with everything explained in detail, so as a consumer, I had no surprises. Spent well over an hour with Doug reviewing the vehicle and he took the time to go ever each option, explaining its function and giving a quick tutorial on best use of them all. In going over the manual, he had flagged some important material and made sure I was aware and understood it. Couldn’t have had a better experience and Doug kept it fun and exciting all the way through. More

My boyfriend went to bring in his Subaru WRX for a recall regarding the fuel pump and B type oil change service. When he was getting his fuel pump recall completed, they called him and told him that they regarding the fuel pump and B type oil change service. When he was getting his fuel pump recall completed, they called him and told him that they would have to drain some of his gas (he had 3/4 of a tank, would drain a quarter tank) to complete the task or rebook the recall. The reason for this was because they did not have a pan for the gas, or a jerry can. Because we booked it in for a reason, and needing it done that day. We said “whatever, dump the gas”. (After he suggested other ways to save the gas). My frustration is we spent just over $550 for an oil change. Almost $40,000 for the vehicle. $60 for the tank of gas (yes, I guess I’m upset about only $15; but it’s the principle more than the money). And you couldn’t find a jerry can or pan in a mechanic shop? More

Took my Outback in to get the back window seal replaced. Eventho I purchased my vehicle in Grande Prairie, my husband and myself were treated as if we bought vehicle there. They were upfront with the serv Eventho I purchased my vehicle in Grande Prairie, my husband and myself were treated as if we bought vehicle there. They were upfront with the service time and pricing, they arranged a ride to and from WEM so we didn't have to wait there. The communication with service was excellent. Everyone from reception to sales people to the service representative - very friendly. More

Myself and my mother in law have had 3 vehicles serviced here. If your car is off warranty, take it somewhere else. I took mine in for the last warranty service and they said that it needed an alignment. My here. If your car is off warranty, take it somewhere else. I took mine in for the last warranty service and they said that it needed an alignment. My wife didn't run over anything to cause it, so I took it to a mechanic and they said there was nothing wrong with the alignment. Also, I booked an appointment to have my wifes seat fixed as the side of the back ripped for no reason. They said the warranty was off 4 months ago and that they won't cover it. Myself and my mother in law will never deal with this branch again. More

Recently had the pleasure of dealing with Doug Bodtcher in the possible purchase of a Crosstrek.He was extremely knowledgeable,courteous,accommodating to my requests. His professionalism was very evident. in the possible purchase of a Crosstrek.He was extremely knowledgeable,courteous,accommodating to my requests. His professionalism was very evident. I have been purchasing vehicles for over 60 ears and this is the very first occasion I felt completely at ease in pursuing a vehicle purchase. Doug,thank you for the excellent service you provided me and I would have no hesitation in recommending you to family and friends. While I did not purchase a vehicle at this point in time ,I know that should I pursue later on I will definately making contact with Doug. Thank ,Doug for all your help ,you are a credit to the industry More