Subaru City

Our salesman Ken was excellent; I did not appreciate having appointments made with Finance for specific times and not being kept in any timely fashion - in excess of 30 minutes later than time I was req having appointments made with Finance for specific times and not being kept in any timely fashion - in excess of 30 minutes later than time I was requested to be in attendance. This was our second new vehicle purchase from this dealership and it changed ownership in between. Went back as we really liked the product and the service area had been good - except for the last time when I was called in for a service I did not need - informed by service desk when I arrived at 7:45 AM. Aside from the frustrations with the Finance area I have to say that our salesman Ken was excellent and walked me through all the features and made sure I knew all about the 'bells and whistles' the new Outlander came with. I am hoping that the impact of the change of ownership will level out and we can go back to being really happy with the whole experience. Up until the last experience we have been very pleased with the service area as well. More

Greg Harrison was the sales person that assisted me with my purchase of my new to me enclave. He was helpful, knowledgeable and had an interest in what I was looking for. Thank you, great service! my purchase of my new to me enclave. He was helpful, knowledgeable and had an interest in what I was looking for. Thank you, great service! More

I love Subaru cars! Feels safe and comfortable driving these cars. It’s not my first car. I like to upgrade. Gas efficient and run smooth. Great in the winter and really Feels safe and comfortable driving these cars. It’s not my first car. I like to upgrade. Gas efficient and run smooth. Great in the winter and really beautiful cars. More

I really love my new Subaru Crosstrek! It is such a beautiful quality vehicle! Honestly priced too low for the quality and features. If you choose to make the right choice and buy one make It is such a beautiful quality vehicle! Honestly priced too low for the quality and features. If you choose to make the right choice and buy one make sure you see Greg at Subaru City! He was so easy to deal with and made me feel confident in my choice of Subaru! 6 months in and I still love it ! More

Disrespectful and incredibly condescending and flat out rude. I simply wanted to buy a new Subaru. So I found another Subaru dealer in BC, easy to deal with. Very professional and understating of my needs rude. I simply wanted to buy a new Subaru. So I found another Subaru dealer in BC, easy to deal with. Very professional and understating of my needs in a vehicle. Disappointed I couldn’t purchase local, as this is something that is normally very important to me. Was promised to have Wilson call me and have yet to hear from him, but as I was told he is too busy to “deal with people like me” from a car salesman who’s been in the “business for 34 years ….and his daughter had to wait 11mths for her Impreza and HE works there” his words not mine Very very disappointed. More

The worst customer experience I have ever had anywhere. I wouldn’t recommend Subaru City tommy worst enemy. I wouldn’t recommend Subaru City tommy worst enemy. More

Subaru City was the best dealership I worked with while searching for a new vehicle. All the staff were friendly, knowledgeable, and very attentive. I strongly recommend Subaru City! searching for a new vehicle. All the staff were friendly, knowledgeable, and very attentive. I strongly recommend Subaru City! More

The easiest and most down to earth guys to work with. Eric, Wilson, ken, and Binh are such great people who know how to treat their customers right. They made the entire buying process so easy and they p Eric, Wilson, ken, and Binh are such great people who know how to treat their customers right. They made the entire buying process so easy and they provided regular updates throughout the building process and shipping of my 2024 crosstrek. They took care of everything and all I had to do was show up, sign papers, and pick up my new ride. Everything was explained very clearly and thoroughly, especially the finance part. I highly recommend this dealership and these guys. Thank you for all your help. More

Binh was super helpful in getting me a new car today. He walked my family and i through the steps of how to make things work and was really honest and respectful the whole way. I recommend this place bec He walked my family and i through the steps of how to make things work and was really honest and respectful the whole way. I recommend this place because of him. Thankyou binh! More

This dealership has changed ownership and doesn’t seem to want the factory orders from the previous ownership. Most of the staff and managers have been replaced. New management blames old management, althoug want the factory orders from the previous ownership. Most of the staff and managers have been replaced. New management blames old management, although the previous staff were amazing. There is a lack of transparency and a lack of customer service. Will not honour pricing per agreements. After waiting since 2022, we ended up purchasing another brand instead. More