Subaru City

Subaru City was the best dealership I worked with while searching for a new vehicle. All the staff were friendly, knowledgeable, and very attentive. I strongly recommend Subaru City! searching for a new vehicle. All the staff were friendly, knowledgeable, and very attentive. I strongly recommend Subaru City! More

Binh was super helpful in getting me a new car today. He walked my family and i through the steps of how to make things work and was really honest and respectful the whole way. I recommend this place bec He walked my family and i through the steps of how to make things work and was really honest and respectful the whole way. I recommend this place because of him. Thankyou binh! More

The easiest and most down to earth guys to work with. Eric, Wilson, ken, and Binh are such great people who know how to treat their customers right. They made the entire buying process so easy and they p Eric, Wilson, ken, and Binh are such great people who know how to treat their customers right. They made the entire buying process so easy and they provided regular updates throughout the building process and shipping of my 2024 crosstrek. They took care of everything and all I had to do was show up, sign papers, and pick up my new ride. Everything was explained very clearly and thoroughly, especially the finance part. I highly recommend this dealership and these guys. Thank you for all your help. More

This dealership consists of shady crooks that won’t honour signed agreements and treat customers like they are too stupid to use a calculator by themselves. They don’t return phone calls or emails. You honour signed agreements and treat customers like they are too stupid to use a calculator by themselves. They don’t return phone calls or emails. You’d be better off to buy a donkey than shop here. Take your business elsewhere. More

This dealership has changed ownership and doesn’t seem to want the factory orders from the previous ownership. Most of the staff and managers have been replaced. New management blames old management, althoug want the factory orders from the previous ownership. Most of the staff and managers have been replaced. New management blames old management, although the previous staff were amazing. There is a lack of transparency and a lack of customer service. Will not honour pricing per agreements. After waiting since 2022, we ended up purchasing another brand instead. More

Don't order a new Subaru from Subaru City they will NOT honor whatever deal is signed. After I waited 6 months for my new Subaru they tried to increase the price of the vehicle and then they decreased th honor whatever deal is signed. After I waited 6 months for my new Subaru they tried to increase the price of the vehicle and then they decreased the price on the trade in. They have a scam on the trade in where they say GST is included on the price so they decrease the agreed trade in value by 5%. This is a scam GST is not applicable on trade-ins. They write this in after you have signed the deal. Subaru makes a great car but as others have said the sales groups are crooks. Don't order a new Subaru they will change the deal once it hits the lot. More

Manager would not let us buy the new car we wanted because we would not do a trade in. The sales person was excellent. I would say they need a manager who understands business. I would advise everyone because we would not do a trade in. The sales person was excellent. I would say they need a manager who understands business. I would advise everyone to shop elsewhere, Subaru cars are great but the management here is not. More

These guys are crooks and like to waste your time. I would not recommend this place at all. Not even to get a tire changed on a kids bike.. I would not recommend this place at all. Not even to get a tire changed on a kids bike.. More

I bought my first Subaru here back in 2018, and came back to possibly do a trade in. My experience with sales a few weeks ago was downright horrible this time. I had a car I was looking to trade - and ou to possibly do a trade in. My experience with sales a few weeks ago was downright horrible this time. I had a car I was looking to trade - and outside of one salesman starting the process of grabbing the VIN, no one looked at my car. At all. I was given a lowball trade offer, which was significantly lower than what the trade value ranges were from KBB and CBB. My car is in good condition with low mileage. When I even tried to haggle on the value here, I was given xyz reasons as to why they couldn't go higher and said resale value is about $23000 and they have to make a profit too. Another dealer was shocked at what I was quoted and they offered me $6k more than what I was offered here. The bi weekly payment schedule they showed me was significantly higher than what was estimated online - even when I factored in different interest rates, what's left on my current loan and the amount that would be left for a down payment. The numbers didn't add up. When we did the math at home, I would have ended up paying $10k+ over the base purchase price which made absolutely no sense. Sales was PUSHY. Whenever we tried to leave, he would leave his office to go talk to the manager to get a better deal. This happened about 3 times. When we said again we had to leave to go think about it further, we were greeted by the manager to be further pushed into a "better" deal which goes to show they had A LOT of wiggle room. They also kept pushing these packages which were $2500 and $1000. I said I didn't want any of it because I can get these things cheaper elsewhere, but then met with "this package is mandatory, all vehicles that come here have to have it" When I thought we reached a good deal, I decided to sign a finance application only after confirming that the deposit was refundable if we decided to not go forward with things at a later date, to which we were told yes, it is refundable. My car keys weren't given back to me until we had signed paperwork. They weren't even in the same room as us, which really bothered me. So even if I wanted to leave I had no clue where my keys were being kept. After going home, thinking about things and running the numbers trying to make sense of things, I decided to email the salesman and say we changed our minds and that we would like a refund. Called him later that evening to ask for the refund and were met with a 15 minute conversation of him trying to again give an even better deal after calling out the insanely high interest rate and the amount we'd be paying. When we kept saying no, it turned into "oh I'll have to see if I can give a refund, I'll call you tomorrow" we were never called. Showed up to the dealership, asked for the refund and we were told they need a manager to approve it. We were asked to wait in the waiting area. While we waited, we overheard a different salesman being rather pushy with a couple about buying, they were asking a lot of valid questions but seemed like they were getting the run around. Finally a manager came up to us and we were again met with "is it about the money? We can give a better deal". We took the refund. Won't be returning to sales after this experience. More

I would not recommend service at Subaru City. I bought my vehicle from the dealership in 2011. Immediately after the purchase my check engine light came on, so I brought it back, for what I belie I bought my vehicle from the dealership in 2011. Immediately after the purchase my check engine light came on, so I brought it back, for what I believe would be a no cost fix for selling me a car with immediate issues. This was not the case after paying some money to have the issue "resolved" the same check engine light came on. I refused to pay any more money to the service department and they attempted to fix the issue again, this time at no cost. The issue was not resolved with the problem they say being the after market intake installed. They sold me the vehicle with this part installed and did not tell me this would cause my car to display a check engine light and my cruise control will not work in this state. I was recommended by a shop employee at Subaru city to buy a OBD 2 code reader and clear the code myself when it pops up. Well it pops up every time I drive the vehicles after clearing it. This issue was never resolved. The second bad interaction I had with the dealership was with my exhaust and brakes. Their supply chain does not support older vehicles in a appropriate time. It was two months for an exhaust part to arrive and they refused to fly in parts that are "too heavy" to support their shop, for example the brake rotors. The repairs were done well but the time it took for a Subaru specific shop was bad. The final interaction I had to which I will never return started with an oil leak. After spending 4500$ my car continues to leak oil(3000$ on labor and 1500 on parts). I assumed being a Subaru shop a oil leak would have been manageable. I was assured by the service manager that they would "take care of me" and "make things right" I was called after for another 1600$ repair which could fix the problem with no guarantees. Do not give your money to this service department. They will fix your car but at a cost, a steep cost. From my perspective they fixed many things on my car which may or may not needed to be repaired for the issue to be resolved, and held no accountability when the problem was never resolved. More