Southtown Hyundai

Misslyn responded

This is an update to my review below. and might sound like a ranting but learn from my story. As at today, My Car has been in Edmonton for over a week now Derrick wants to help but I don't think he knows how or Maybe his hands are tied. The other service manager Gary is just condescending and has the tendency to twist the truth to suit his purposes. From claiming I did not call to make an appointment to insinuating that I had the remote starter installed myself after purchasing the car and when I insisted no I didn't then suddenly he claimed it did not matter where the remote starter was installed or by who. I might not know much about cars but I find it hard to believe that it takes over one week to diagnose a problem with the car. I have done everything on my part including being without a car more more than a week. Between ongoing medical issues I have to constantly be stressed by these people to keep talking about nothing. Please learn from my experience. Ideally stay away from purchasing a Hyundai but if you must, find yourself a good dealership who will remember that they sold you a car with a remote starter already installed and their service department knows what they are doing. Also remember to document everything you discuss with the staff from who you talked to at the reception to voicemail times and content etc. because it might change the next time to talk with them.

Southtown Hyundai responded

Hi Linda, Thank you for taking the time to respond. I have tried to call you almost every day since you dropped your vehicle off but, though I have left a message every time, have been unable to connect with you until today. As I stated over the phone, the aftermarket command starter seems like it is hindering the factory electrical system for your vehicle which we feel is causing your Tucson's sporadic starting issue. Southtown Hyundai has no record of the command start being installed through the dealership though, as I explained over the phone, the vehicle was transferred to us from a different dealer and was most likely installed by them. Though it does not matter who installed the command start, what does matter is getting your vehicle fixed for you in a timely manner. Thank you for supplying your brother's phone number so that we can discuss the issues with him when you're not available, this will expedite the repair process for your vehicle. If you have any other questions or concerns, please feel free to call me at the dealership. 780-450-1021 Regards, Gary

Misslyn responded

So it is now well over a month since the occasional starting problems started with my car. Been back and fort with Southtown Hyundai as per previous review regarding the service manager..... So after having my car for more than a week "because they absolutely needed the remote starter fob to diagnose the problem", I finally spoke with Gary on November 26th. He informed me unknown mechanic had determined the problem with my car was the remote starter interfering with something in the car causing the occasional starting problems. I expressed my doubt to Gary regarding this diagnosis and in his typical condescending fashion, he asked me if I knew about electrical problems with cars to which I said no. He also went into some lengthy talk about how the technology of remote starters had not caught up with car manufacturers and blabla bla....Gary I have been reading online about starting problems with other 2011 Hyundai Models and remote starter issue has not been identified in any of my online readings.......... Anyway Gary said to come pick up my car and have the remote starter removed I was like nope... you guys put it in so tell me where to go remove it. I was informed I would be charged etc etc... Long story short, I was charged $150 plus GST to remove the remote starter. Decided to leave my car in Edmonton because I had serious doubts about their diagnostic and solution and guess what? Few days later, the exact same problem and when my brother called in somehow Derrick thought the problem with the car was something else... remember he tested this car with Jeff when it was delivered and experienced the problem first hand anyway I digress. My Car has been returned to Southtown Hyundai with the exact same problem which incompetent unknown mechanic had diagnosed and resolved by removing my remote starter. Southtown Hyundai please figure out the issue with this car and resolve it. I also expect a refund of the $150 plus GST you made me spend unnecessarily. I also need my remote starter reinstalled given that apparently it was not the problem. Contact another dealership or hire another mechanic if it is too difficult for you guys. Seriously why is it soo difficult to diagnose and resolve a problem we have duplicated now on 2 occasions? My next step will be going public with my story because apparently it really does not matter that we are in Winter and I am without a vehicle. Who will refund me for this inconvenience and the extra car rental expenses? Somebody at this dealership do something. I am not the only one on this site with a bad experience so how come nobody is doing anything?