Southtown Hyundai

Initially, my impression on these guys where great when I bought a 2012 Santa Fe from them. Great Sales Adviser, Great Finance Office who dealt with me initially. When I went in for my first oil change bought a 2012 Santa Fe from them. Great Sales Adviser, Great Finance Office who dealt with me initially. When I went in for my first oil change for the Santa Fe, I walked around looking for a possible trade in in a years time from now. Another Sales Associate came up to me and said why wait when I can get the car I need now. Mind you I had 3 month on the Santa Fe now and he was recommending that I go for a trade in telling me that I wouldn't be incurring any negative equity if I made the move. Sure enough he pointed out a really nice Santa Fe to me all topped up and said I can get you into one of these Crossovers. Believing that I was going for a great deal I agreed to an appointment with him and sure enough he started working us with his sales talk. He said that I may be better off with a Veracruz and pointed to me about how much better the Veracruz was, he even let me drive it off that day. Thinking that I got the unit, he called me a few days later said that they weren't able to get me into this unit so I had to go down to a lower Veracruz unit. The GL Sport down to just a GL with no features what so ever. I asked them then I want my SUV back. They said that it wasn't possible, basically had no choice but to take the Veracruz they were giving me. I did quick inspection on the unit and noticed scratches and marks everywhere. I told them that this isn't good & he assured me that he would have everything removed by the time we detailed it. During this process no one was talking to me. everyone was busy doing their own thing and no one would tell me what was going on. Even the Sales Adviser was quite at his desk hoping that I'd take the bait & since I was already upset about the entire process I just kept quite about it and just take every low ball they threw at me. One of the managers told me congratulations on your new Veracruz. I replied I don't think I am getting a great deal out of this arrangement. He set me aside and tried to explain to me that there was no way I was getting back on a Santa Fe and that I had to take this unit. I just shook my head helpless with the situation. As I had the Veracruz grow on me eventually I took it in for them to fix the scratch marks & get a pro_package setup on the unit. I think they did everything, I am not sure 3 weeks down the road my faith in them were thrown out the window & just trampled on. When I came to pick it up the other day, the main scratches where gone, I was left with one little one which I just gave up on asking them to fix it.... but there were newer ones... The free 7 years 140,000 that they promised me? They asked that I should pay for it. Did I incur negative equity on the Crossover? In fact I did!!! (Technically I am paying for two cars now!) When I was in Banff I received a called asking if I did want the 7 year 140k on my unit? My reply was "I thought that was offered to me for free?" The lady never called back. The 2 way radio remote starter that I was told I'd get for free? said that I had to pay an extra $80 for. I fought for that they gave it to me for free eventually.. The scuff marks that I brought it in for fixing eventually got done but more scratches showed up... now it is back with them for repairs again. Wow, for someone with normal patience you would have blown your top by now. But now I am still going... Hopefully by the time I get my Crossover back... this horrible customer services I am experiencing I should eventually put behind me. Oh and they told me to put a stop payment on the Santa Fe.. but now they kept on taking it. now I am calling them again and again to get my $45 which was an NSF Charge back. So let's summaries.. I had a 2012 Santa Fe v4, I wanted a Santa Fe V6. Got a 2012 Veracruz GL Sport & was forced down to a 2012 Veracruz GL which they just admitted to me was already sold to someone else. The best part of all, when a Sales Adviser speaks & Offers, he doesn't mentioned all these information to the finance office.. So the Finance Officer doesn't know what he offered me... In general the process was more hassle than it I would have initially liked. If you asked me would I do it again? NO F'ing way! After all the hoops, hurdles, mud & pooped they made me crawl on? I am never ever ever going to deal with them again.. I will take my business else where.... I had a few friends lined up to get cars from them... I told them to take their business else where. I would be glad to personally drive them with my 2012 Veracruz GL **Used** to another dealer & they would have a much better experience than what I had to go through with these guys.. VERY VERY UPSET!!!! TAKE YOUR BUSINESS ELSE WHERE : The hassle isn't worth it!!! If you need assistance, I'll gladly drive you to another dealer myself! heck get $500 off your next GoAuto Unit. More

I purchased a new vehicle and while doing so I dealt with more than one person in the financing dept. All of which told me different things. I was not impressed at the fact that they didn't return calls rega more than one person in the financing dept. All of which told me different things. I was not impressed at the fact that they didn't return calls regarding financing questions, until i called repeatedly. Also i was told to cancel preauthorized payment to trade in car and i did and now im in default. It's been almost a month since i signed papers and still no payout to my trade in vehicle. If i would of been told it was going to take this long, i wouldnt of cancelled preauthorize payments. i would never recommend this company, nor will i service my new car there. The sales person Rob did do a good job and was very helpful. However the financing department is another story. Very dissatisfied with the overall experience, and we are upgrading our truck through a different dealership. More

Overall my experience has been excellent with Southtown Overall my experience has been excellent with Southtown Hyundai. I did feel a little sales pressured when I first met with them but they were tryin Overall my experience has been excellent with Southtown Hyundai. I did feel a little sales pressured when I first met with them but they were trying to help you make a very hard decision of buying a new car and sometimes you need a push to make the right decision. After the initial meeting, they have been exceptional and I am glad that I am dealing with a very professional sales/finance team that went out of there way to get me exactly what I wanted and made sure that I was happy. Another thing I like about Southtown and all the other GoAuto dealerships is that my Son-In-Law actually got 500 dollars credit with them because I bought from a GoAuto dealership. And I get 10% off parts when getting service from them. He has bought 3 Hyundai cars from them already and says that the service has been excellent, but I cannot comment on personal experience with the service. So shop around get some pricing from other dealerships and do your homework. Then go to SouthTown and get the best deal you can. And check out the GoAuto. If you don't have a friend or family to refer you then you can even use our goauto referral code GG4UU and get $500 off your purchase. More

Well 1st off they gave me a lease in 2008 on a 2007 Santa fe and I paid It for 5 years never missed a payment. My buy out was 14500 and I wanted to refinance that and keep the car they managed to figure out fe and I paid It for 5 years never missed a payment. My buy out was 14500 and I wanted to refinance that and keep the car they managed to figure out a way to say my car was not worth the buy out amount that I went over the allowed km and that I'm order to get financing I'd have to trade my car I For a newer model with less km so I hmmm and hawd as I love my 2007 cause of the 7 seater leather snd I added lots to so it is worth more then the black book claims it is regardless I agreed to trade it in for a 2009 and signed all the paper work and put a down payment on it and they said it be a day or so but there is no issues banks already approved well they lied they were guessing came back next day to say that I have to take a crappy car and trade in my nice car that works for my family it's been 4 days still no solution my lease is up mid June where they will just keep my lease snd leave me without a car 9 months pregnant with 4 th kid and no car cause the sales and lease people have no clue never mind 8 hard hits on my credit I'm pissed!! I'm not sure what I'm gonna do I'm probably gonna loose my car cause I'm not paying another 5 years of payments on a car I hate and don't want!! More

Front desk lousy telephone handling. Doesn't appear to care. Dealt with Craig on new car delivery and he doesn't retur calls as promised. I've give up trying and when I get the vehicle being transferred care. Dealt with Craig on new car delivery and he doesn't retur calls as promised. I've give up trying and when I get the vehicle being transferred in that will be the last they see of us! More

I needed a new car. The car I was driving burned a ton of fuel and the payments were still high despite the car being a 2005. My family had bought a Santa Fe from Southtown last year and had said everything fuel and the payments were still high despite the car being a 2005. My family had bought a Santa Fe from Southtown last year and had said everything was great. I went to Southtown Hyundai after work just to take a look at what they had at the dealership. I met salesman Alex Huddlestan who was fantastic to deal with. He wasn't pushy or arrogant, never felt uncomfortable dealing with him. I wanted a newer car that was excellent on gas and didn't have a high payment. Alex listened to everything I was saying and then delivered the options available to me. 2 hours later I drove away in my new 2012 Hyundai Accent. Fala and Peggy in the Finance dept were also great. They were very accommodating and explained every detail of everything I was signing. They also prepared me if I was turned down for financing and what options would be available to me. All around fantastic experience on buying my first new car. More

THIS IS ONE THE WORST DEALERSHIP I HAVE EVER VISITED. THEY HAVE NO CLUE WHAT THEY ARE DOING. THEY NEVER RESPOND TO YOUR PHONE CALLS OR EMAILS AND THEY PUT YOU ON HOLD FOR OVER 20 MINUTES. TOTALLY DISORGA THEY HAVE NO CLUE WHAT THEY ARE DOING. THEY NEVER RESPOND TO YOUR PHONE CALLS OR EMAILS AND THEY PUT YOU ON HOLD FOR OVER 20 MINUTES. TOTALLY DISORGANIZED PLACE, IT IS NOT ONLY SALES THAT SUCKS EVEN THE SERVICE DEPARTMENT SUCKS TOO. THEY NEVER KEEP THEIR PROMISE More

I have never dealt with any company of any kind as poorly as this dealership. The total incompetence, unknowlegeable and unorganized as this one. The sales force in completely untrained and doesn't even know as this dealership. The total incompetence, unknowlegeable and unorganized as this one. The sales force in completely untrained and doesn't even know the basic of thei products or the level of their authority.( they signed documents which they were not allowed to) The sales manager did not know his inventory or the one available in other location. They tried to sell me a "similar" car to the one I wanted. The finance department was extremely unprofessional in their presentation as if they did not care at all. Other employees underminded each other. 3 times they called me to tell me my car was there and ready. The firt time , they sold it to someone else, the second time, they could not find it and the third time they had ordered it from Kelowna and the wrong car was delivered. I kept getting phone calls on the performance of the car and I didn't have it I finally decided not to purchase the car. This entire mess took 6 weeks.. i am still getting calls and letters about a vehicle I never bought. When I tell my story to my friends and family, they think it's asbolutely unbelievable. Never will I recommend this place of business, and I use the term loosely, to anyone I know. As a matter of fact, if I would be allowed without legal repercussion, I would gladly place a full page add in the newspaper . More

My wife and I contacted this dealer not once, not twice but three times via the dealer web site (sales email address) to obtain a quote for a 2011 Hyundai Santa Fe - fully loaded (3.5L Limited with Navigat but three times via the dealer web site (sales email address) to obtain a quote for a 2011 Hyundai Santa Fe - fully loaded (3.5L Limited with Navigation package). We are both in our early 50's and understand the "game" of going to the dealer, negotiating with the sales rep, etc. which neither one of us is interested in. All we wanted was their bottom line price. The disappointment is in the fact that they did not even care to acknowledge the request, they are just not interested in talking price "off-line". And yes their email system works.... Too bad, they will miss out on an opportunity (and likely more as the word gets around). I will definitely not recommend this dealer to my friends and (very large) family. More