Southtown Hyundai

Wasn't planning on buying until spring but AutoTrader showed that Southtown had a Genesis that matched my Musts/Wants - used, low km's, NOT black interior, so I stopped by on my Christmas vacation. showed that Southtown had a Genesis that matched my Musts/Wants - used, low km's, NOT black interior, so I stopped by on my Christmas vacation. Hudson is a great salesman - not to pushy, but (mostly) around when I wanted. I did have to wait a bit as he was splitting his time with other customers but I didn't feel like I was getting neglected. My one concern was that I wanted winter tires before I'd drive it off the lot (375 Hp and rear wheel drive isn't safe in Edmonton in the winter without them) and Tor (Parts) was fantastic. Even got me a slightly lower price on 'better' winter tires (my research completed before purchase) than their brochure deal. Being in a position where I didn't need a car made negotiating FUN (my wife may disagree). I had a price point (very aggressive but, hey, it was December 31st!) and had to walk out before the sales manager agreed. Was afraid that this might have negatively impacted the way they treated me the rest of the time but I continued to get treated very well When working with Jodi on the paperwork I mentioned that my experience hasn't been anything like the list of reviews on this site (<2.0 out of 5.0) She indicated that it is likely due to the change-out of their senior management in Q4 of 2012. I'm hopeful that the excellent service I received continues for others visiting Southtown! More

This was the worst experience I've ever had, as a first time buyer. Tires were sold with my car that they told me were winter tires for my Tucson, when winter came around and I tried to put the tires on th time buyer. Tires were sold with my car that they told me were winter tires for my Tucson, when winter came around and I tried to put the tires on the car, not only was a bolt key for the tires not sold with the car, the tires that were supposedly for the car were completely to small for the vehicle. When I called to explain the situtaion to the sales manager he basically told me that, who ever sold me the car doesn't work there any more and that it wasn't his problem, not only that, it took a good 3-4 months to get someone on the phone, since they kept passing it off saying, so-and-so isn't in, we'll get them to call you back and no body ever did. I told myself that I would never deal with them again, and I told them to stop calling me with "great new deals". Just recently I needed to get new tires put on my car, and my dad told me to use his GO AUTO card and get tires, which I had reservations about but I still went ahead to deal with them. BIG MISTAKE!! As usual, no one was available, they didn't return phone calls EVER, I could never talk to the same person twice, and when I finally did talk to someone in managament, they didn't know what I was talking about because it seems the don't pass memo's of problems. In all it took almost 2 1/2 weeks to get them to finally put the tires on my car. They have the worst customer service i have ever had the displeasure of dealing with, very very poor customer relations. They're rude, unprofessional, unappologetic about their terrible behavior and of course I know that they have a buisness to run and at the end of the day they are just trying to make money but it should never be at the expense of a customers faith in a company. I personally will never recommend anyone buy a vehicle or service from this location! More

Warning: The worst experience! From the purchase to after sales! Buyer be aware. From the time I bought my car from Southtown three years ago to now it has been a complete disaster. They do not honour their sales! Buyer be aware. From the time I bought my car from Southtown three years ago to now it has been a complete disaster. They do not honour their warrany. Watch the fine print. I was overcharged in the thousands. I was promised oil free oil changes without restrictions. There were many restrictions. I have had several warranty issues with my 2009 Santa Fe. Do not believe a word they say. More

This service department redfines the term "service" and NOT in a good way! I bought my Sante Fe there 3 years ago and whle the service was decent in the first year, when Derek Pottle was sti "service" and NOT in a good way! I bought my Sante Fe there 3 years ago and whle the service was decent in the first year, when Derek Pottle was still working there, it has continuously declined in the ensuing years. Each time I go in, it seems that they have new staff there. Not sure why they can't keep their staff but the GM should be looking into that as there is a reason staff comes and goeswith a revolving door frequency. There's obviously a problem there and given the bad reviews on this site, that problem is being transferred to their customers. More

The first time I brought they new Santa Fe in, to get the undercoating I purchased, they put the first scratch in the vehicle. When I brought it back to get fixed, they put two new ones in. Now I booked a se undercoating I purchased, they put the first scratch in the vehicle. When I brought it back to get fixed, they put two new ones in. Now I booked a service appointment for my first oil change, two weeks hence, and I have been sitting here for over an hour and they have not taken in my vehicle. They are HORRIBLE at service here! More

I have had to take my 2010 Santa Fe in to be serviced numerous time. They do not put the work orders through properly or they just do not do the work; I don't know. My car has been there for a week and numerous time. They do not put the work orders through properly or they just do not do the work; I don't know. My car has been there for a week and nothing has been done to it. Each person I talk to tells me a different story. I was called to go pick it up tonight (4 days late) and when I got there, it was not ready again! Why call? The last time it was in for work, I had 3 separate times to pick it up and each time, it wasn't ready. The lady at the desk kept saying, "I don't know who you were dealing with, but my notes do not say that." It was her each time! Every time I go there, other customers are irate with the service staff. It is very poorly run; I have been dealing with them for 2 years..as little as possible, but when I have to it's incredibly frustrating. When I wrote up a letter of complaint to Hyundai Canada, they basically said , sorry but each dealership is independent, there's nothing we can do. Do not buy from this dealership! I can't believe that the dealership is still running. People should be warned about how terrible it is there. They just want the sale and then treat you like dirt if anything goes wrong with your car. More

We had bad experiences with other dealers for about a month to buy a car. Needless to mention their names at all but they thought that we are foolish. For example, one dealer did not offer us an exact co month to buy a car. Needless to mention their names at all but they thought that we are foolish. For example, one dealer did not offer us an exact cost of the car. The other second dealer had marked down the cost of the car (as they preferred to put in "saving" term) but gave us a letter which will increase the cost of the car later from their "saving" term as if it was stand for discount in the initial offer. Anyhow they were able to sell more cars by attracting more buyer from such artificially marked down costs. If closely observed, a buyer can easily spot how a customer will be charged high interest rate to compensate the lowest cost of the car. This second dealer also provided us a different model than on what we agreed up on it. The third dealer has presented to us a car with high millage as if it was a new car. We run way from all of these three dealers though two of the former took our deposit and refused to refund us. Indeed, these three dealers have got 5* on which we devoid of these merit to them. When we came to southtown Hyundai dealer, however, they are very transparent for what they asked for the cost of the car: there is no hidden cost at all. They are not pushy to sell the car. They gave us a car we wanted to buy without a misleading. They offer us the car timely as they promised. The contractual agreement to buy and sell has no distortion at all. Of course, they are very clear on their deal. If you are really like honesty and straightforward to buy a car, believe us that Southtown Hyundai dealer of Edmonton is a perfect place to get what you want to buy. Tip from our experiences: 1) determine what type of a car you want to buy before you go there or elsewhere, 2) ask the cost of the car and agree up on, 3) get appointment to examine your car and take it. Please do not make a deposit at all before you finally take your car. We thank you to southtown Hyundai dealership as being, in our view, one of the best dealerships. More

I bought a 2008 Hyundai Tucson, love my car but have found the service department to be a revolving door of different staff and bad service. Last service done I was told I needed new brake pads and rot found the service department to be a revolving door of different staff and bad service. Last service done I was told I needed new brake pads and rotors for $550 not covered under my 5 year parts, just got a second opinion today and was told I still could go another 30,000 km before replacing! For free oil changes it takes on average an hour and a half, charge a lot just to check lights etc., have never apologized for any mistakes made while there, the service department makes me feel like my car is inferior with all the work it seems to need after 4 years. Would never buy another car from this dealership again and no longer want to use the "so-called" free oil changes. More

A few weeks ago I made the mistake of purchasing a Hyundai vehicle. I initially contacted the dealership in Grande Prairie, but they had no Accent GLS's in stock and said they would have to order one Hyundai vehicle. I initially contacted the dealership in Grande Prairie, but they had no Accent GLS's in stock and said they would have to order one from Nanaimo or Ontario and that I would have to pay shipping plus the price they buy it from the other dealership for. Despite insisting it was the car I wanted, they stopped talking about it and started pushing me into a GT which was out of my price range, and had rusty wipers and the most pathetic "winter package" I had ever seen. I ended up calling Southtown Hyundai in Edmonton and began the tedious process of purchasing a car over the phone, which was also a mistake because everyone would quote me something different and blatantly lie about prices and then send me paperwork with different numbers on it. It didn't help that 3 different people were not communicating about the sale and continuously sending incorrect papers! I finally closed the deal with the stipulation that they install a remote starter (quoted at $300 but costing me $700, but I was assured it was worth the cost because it would be Hyundai stock and covered under warranty) which they said they could do next day and have the car delivered to me on the Friday of that week. I initially assumed it would be delivered on the back of a truck but instead I learned they would drive it the 500km here (not such a new car in the end I guess, even though I had to sign papers stating the car had 8km on it). Friday came, and the car had no starter installed, and they said that it could be delivered on the weekend. I called back on the weekend to learn the driver was off for the weekend and it would be delivered Monday...after an early morning service appointment to have my starter installed by a Hyundai technician. Monday rolled around and still no word! Not once was I contacted for a progress report, I was told it would be done having its starter installed and be sent Tuesday, and finally a true word was spoken. The car arrived at around 3pm after the driver called and had me give him directions, as he had gone to the wrong area of town. He dropped it off without fueling it up (1/4 tank of gas), unwashed with highway bugs spackled all across the front, and with coffee drips on the center console from where he had grabbed some Timmys on the way to town and drank it in my (not-so) new car. I was told it would be washed with a full tank. I texted my sales person (Alex Huddleston) pictures of it and never got a reply back, even though we had been having text conversations throughout the entire purchase, including photo messages. I filled out the customer satisfaction survey that eventually reached my inbox through no effort of Southtown and never received a reply back about my concerns. Since I had purchased my vehicle, everyone involved in the process had been fired/let go/quit. I wanted to get my starter reprogrammed locally so I had to get in touch with Southtown to get a PO for the work at my local shop. I was an orphan that no one wanted to deal with and kept getting shoveled off to the next person (if anyone would even pick up in the first place). The tech that installed my starter was out until next week. The manager was busy (or out). When I finally did get a hold of someone, they suggested I make the 1000km round trip to get it programmed there. After insisting this was pretty inconvenient, they said they would issue a work order/PO for the local dealership to do the work. They never sent it. I called back Monday (my appointment was Tuesday at 1) and left messages, no one called back. I called back Tuesday and spoke to the service tech who installed it, and he said he would get a manager to issue it and it would be sent in time for my appointment. Surprise, nothing was sent. Not that it mattered because GP Hyundai said it wasn't a Hyundai starter and that they didn't want to touch it anyways (it doesn't have the "H" on it because I have a manual vehicle). I can't believe I allowed myself to get saddled into debt only to be treated like this. I traded my paid-off vehicle with no issues for something new, telling myself the warranty and fresh kilometers would be worth it, but this has been one of the more regrettable decisions I've made in recent memory. Its embarrassing to have to call back and forth between dealerships for something like getting a remote starter PO'ed, whereas I thought they would maybe communicate themselves. Being treated like an untouchable second class citizen every time I call Southtown and being palmed off between associates is degrading and frustrating, and a huge waste of my time considering how many calls I need to make in order to see any results. Had I known it was going to be this way I would have 100% chosen a different vehicle and dealership, and I have even considered trading this vehicle in and taking a loss just to not be stuck with this for the next 5 (or more) years. I guess hindsight is always 20/20. More

I bought a new Santa Fe in 2007, very friendly sales and service staff at the time. I was very pleased and felt I had made a great decision to buy my first ever Hyundai. Over the past two years I have obs service staff at the time. I was very pleased and felt I had made a great decision to buy my first ever Hyundai. Over the past two years I have observed a steady decline in both service quality and staff friendliness. After my last service I decided I will never use this dealership again. I have encountered brutal attitude from staff not only to myself, but other customers around me on at least two occassions. I have recommended to friends that they avoid this dealership at all costs. Four years ago I would have given them a 9/10....today I would rate them no more than 2/10. As for the vehichle itself, I have no regrets, but it's coming time to buy a new vehicle again and I will be forced to buy from a dealer farther from me or else look to Toyota or Honda. More