Southtown Chrysler

Terrible Dealership This dealership is very shady!! They sold us a brand "new" truck, after having it a month we washed it and all the touch up paint they put on the fron This dealership is very shady!! They sold us a brand "new" truck, after having it a month we washed it and all the touch up paint they put on the front bumper washed off, revealing damage, rock chips, and rust!! This dealership will do nothing to fix their damaged crap product. Do not buy from this dealership! More

Overall terrible experience A bit of a long review however this needs to be public knowledge. We recently bought a 2014 Dodge Ram 2500 diesel from them after spending 6 hours at A bit of a long review however this needs to be public knowledge. We recently bought a 2014 Dodge Ram 2500 diesel from them after spending 6 hours at the dealership on a Saturday waiting for the financing to go through my boyfriend who is a mechanic went to check to see if the truck already had the undercoating installed that had been offered to us. When he was looking under the truck he noticed some coolant he got back and mentioned it to the finance guy who talked to service and they said some must have been spilt during the inspection okay fair enough. We were assured time and time again that the truck was fully inspected. Well we go to pick up the truck on the following Monday we’re told we’re all good to go so we start the truck with the starter and it almost immediately shuts off. Turns out the safety shut off over rid the starter because there was no fuel in the truck. When the lady we dealt with in sales the truck threw a check engine light so they put in in the shop and found it was only a battery code from the truck being dead. We take the truck home and the next day my boyfriend finds where the coolant was coming from and fixed it himself and then a couple days later when we were driving a service electronic breaking message kept coming up and the cruise control would not work so we booked it in to be serviced. When we brought in the truck they got us to pull up to the door making it seem like the truck was going to be seen today like the lady I booked it with said they had time to do that Friday. We hung out in the city because we do not live close to the dealership and were called a few hours later saying the truck was not going to be seen until Monday to top it if they had no loaner vehicles and would not rent us anything to drive. The dealership reset the computer that was causing the problem and In the mean time they found a transmission leak that was missed by the first person who inspected the truck. We get the truck back and a day later it is doing something it wasn’t doing before the computer update the screen on the dash is flashing. Turns out it is the gauge cluster that they quoted us $1600 for and they will not do anything about it or for us. Not even an offer to cover the cost of labor which I have been informed by another dealership that it is only a 1 our job. Needless to say we do not recommend Southtown Chrysler to anyone as it has been an overall terrible experience from the time we signed the papers. Not only were major things over looked in their inspection they do not do anything to help out their customers. In the long run we were sold a truck that never should have passed an inspection. We were told that we’d be contacted about our experience and 3 weeks later still have not been. And to be clear Donovan in service was the only person who actually tried to help us out. More

Wrong email address provided for complaints Contacting regarding Google review, here is the issue, saw a car on your website contacted southtown dealership and go auto to confirm If the car av Contacting regarding Google review, here is the issue, saw a car on your website contacted southtown dealership and go auto to confirm If the car available, later when I started towards Chrysler showroom, manager called me and said the car is paid off, ok I'm travelling way far right? And I said I would be there on time and also said I would be starting my journey too, remember it was -35 with intense snow. Went there anyways and looked upon another car which was not detailed but the guys said it was all good enough. I looked into in it was mechanically not that good and not detailed and wanted above average market rate for that car? Ok anyways I was willing to buy it right, then I negotiated that let's say I can go from 6k to 6500$ inclusive taxes. But the manager wasn't ready to give up 500$ difference? Anyways, even if I bought the vehicle it needed to be detailed and need to do little bit works. After all the main thing here is they showed a different car on the website, but when I took a closer look onto the car it was damaged and the colour was different, same model though lol, uploaded from Google images straight up? week later I see the exact car which was been paid off on the website again????? What's up with that? Poor clumsy website editors out there or what? Remember, customers put thier entire fortune on a car which reperest their needs and life. How can I go to another Chrysler again??? How can I reccomend one? EXPLAIN PLEASE!!! So what should I call dealership or STEALERSHIP? you explain sir. Thank you. Not being rude, I'm hurtful of the experience. More

Horrible finance department Been almost 3 months waiting on the finance department to fix there screw up. Read your contract and warranty info very carefully. Caught them in a mi Been almost 3 months waiting on the finance department to fix there screw up. Read your contract and warranty info very carefully. Caught them in a mistake ( 3 years of warranty and about 100 000km) and they still havnt fixed it. Keep getting told theyre working on it. Also waited over a month for the sales manager to write a due bill. Eventually booked it in and let them know that its going in for the work that was supposed to be on the due bill and I wasn't paying for it. Takes 2 minutes to write a due bill. Dont recommend buying here and if you do get everything written on paper to cover your xxx. More

Excellent Service Dept Service Dep Mgr Danny at Southtown Dodge Excellent Service , I recommend this service Dept. for all your service needs .. I have had all my servici Service Dep Mgr Danny at Southtown Dodge Excellent Service , I recommend this service Dept. for all your service needs .. I have had all my servicing done here and never disappointed.. fair and honest service More

Excellent Adam was my sales guy, and the service was great. Answered all my questions and came in on his day off to sell me a car. This is by far the best shopp Adam was my sales guy, and the service was great. Answered all my questions and came in on his day off to sell me a car. This is by far the best shopping expierance that I’ve ever had buying a vehicle. More

Thanks heather!! Heather was a pleasure to deal with! Although I got the run around from sales, she was always on the ball and getting things done!!! Shes amazing with Heather was a pleasure to deal with! Although I got the run around from sales, she was always on the ball and getting things done!!! Shes amazing with people and extremely friendly! Thanks heather for helping us out! More

Great Deal Great Service I just wanted to thank James and Tom for the great deal and the fabulous service I received when I recently purchased my new Journey. I just love it!! I just wanted to thank James and Tom for the great deal and the fabulous service I received when I recently purchased my new Journey. I just love it!!! James gave me opportunity to find the right vehicle for me without added pressure to buy something that wasn’t necessary for my lifestyle. James was very polite, pleasant and very easy to work with. Tom did wonders at getting me the best deal with a great interest rate. Super great job guys. I certainly will not hesitate to let anyone I know, needing a new vehicle, to make sure to give you guys a call. One satisfied customer here. More

Made buying a car easy Very friendly and forward staff. Laid everything out, no gimmicks, didn’t need to haggle, or leverage other dealers. Made payments make sense, and add Very friendly and forward staff. Laid everything out, no gimmicks, didn’t need to haggle, or leverage other dealers. Made payments make sense, and added value to it for m family. More

SERVICE DEPT. BROUGHT MY 2016 CHRYSLER 200 CAR TO SOUTHTOWN CHRYSLER WITH A DEAD BATTERY PROBLEM AFTER THE CAR WOULD NOT START ON 3 OCCASIONS THEY SAID THEY CHECKED BROUGHT MY 2016 CHRYSLER 200 CAR TO SOUTHTOWN CHRYSLER WITH A DEAD BATTERY PROBLEM AFTER THE CAR WOULD NOT START ON 3 OCCASIONS THEY SAID THEY CHECKED IT AND THE BATTERY AND CHARGING SYSTEM WAS FINE CHARGED ME 145.00 FOR AN OIL CHANGE(THIS IS NOT A DIESEL)..THEY TOLD ME I HAVE TO DRIVE THE CAR MORE THAT I CAN NOT LEAVE IT PARKED FOR 5 DAYS...LOOK I AM A MECHANIC.... THIS SERVICE WRITER WAS OUT OF LINE..LO AND BEHOLD i DROVE THE CAR EVERYDAY LAST WEEK AND THURSDAY WAS SLOW START,FRIDAY WAS SLOW START AND SATURDAY AGAIN "NO START" WHY DID THEY NOT BELIEVE ME IT NEEDS A BATTERY! TELLING ME I HAVE TO DRIVE IT MORE COME ON! More