Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southside Mitsubishi
Edmonton, AB
469 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
469 Reviews of Southside Mitsubishi
November 27, 2015
Just go to the west side mitsu bought a brand new 2014 lancer ralliart this past January. For a brand new car it has a lot of flaws right from the start. The hood rattles when idlin bought a brand new 2014 lancer ralliart this past January. For a brand new car it has a lot of flaws right from the start. The hood rattles when idling and it stops when i push down on it. the rear passenger window also rattles, the interior looked like it got slashed at some places when i received the car, and the paint is chipping off. Now im a reasonable guy to deal with if they actually gave me the time of the day to figure out what is going on. called multiple times about the paint, brought the car in so they can take pictures and no one got back to me. I called back again a month later to figure out what was going on and the new service adviser that answered the call knew nothing on the problem and scheduled a time to call me back when she figured out what was going on. She never called. I had to call the service manager directly and he seem like he had a good head on his shoulders, but as soon as i started dealing with the service department i got screwed some more. They called me late Thursday to tell me the was ready for pick up Friday morning. They also told me they were going to call me about a shuttle to the dealership to pick up the car. They never called. I called back and the car isnt ready and everyone seems to not care whatsoever that about my car. Again they told me they would call me and now im waiting by the phone to see if i can go pick it up or take another cab to work. I'm going to wrap the car so hopefully the paint doesnt chip off again and its going to be lemon pattern... More
by Jesus
Employees Worked With
Not sure who picks up the phone
November 26, 2015
Excellent Service Thanks for the excellent service I received at my recent service call. The staff were very helpful and I received an honest review of my car. I will Thanks for the excellent service I received at my recent service call. The staff were very helpful and I received an honest review of my car. I will be bringing my car back for replacement of my timing belt. More
by PENNYHEWITT
Verified CustomerEmployees Worked With
Sorry not sure of names
November 26, 2015
Sales & Service I have always had great and friendly service and I have nothing but praise for Tim in Service and Aaron Glena in sales, Thanks so much. Makes my Out I have always had great and friendly service and I have nothing but praise for Tim in Service and Aaron Glena in sales, Thanks so much. Makes my Outlander that much more fun!! I love these vehicles. More
by MJ Blackburn (nee Cels)
Employees Worked With
Tim in Service, Aaron Glena
November 26, 2015
Waste of time and had to come in twice Car in twice second time for two days and still no reasonable results . Could have been completed on the first visit and then second took longer and h Car in twice second time for two days and still no reasonable results . Could have been completed on the first visit and then second took longer and had to re explain issue to technician. Also had two emails after service saying I hadnt been in for service . I sent the email back advising we had been in a week later got another one. Really shows that the department does not function or commuicate well More
by MJHAM18
Employees Worked With
Service dept
November 25, 2015
Thorough, fast. Very pleased, received a detailed list of all things that were looked at so I was aware of what was done. Was told it would talk about and hour and a Very pleased, received a detailed list of all things that were looked at so I was aware of what was done. Was told it would talk about and hour and a half to perform the service and my car was ready to pick up within. The time frame given. Overall, quite pleased. More
by DARSC
Employees Worked With
Shafeel khan
November 25, 2015
Noise from rear wheel Went for an oil change and a noise on rear wheel.. Car stayed there for 5 hrs..noise still there and additional noise coming from gearbox after servi Went for an oil change and a noise on rear wheel.. Car stayed there for 5 hrs..noise still there and additional noise coming from gearbox after service... More
by ALPHAKRISS
Employees Worked With
I dont know
November 22, 2015
Great service! Shafeel was courteous and friendly. He answered all my questions and explained what else needed to be done. I am looking forward to dealing with him Shafeel was courteous and friendly. He answered all my questions and explained what else needed to be done. I am looking forward to dealing with him in the future. More
by MONIKAIGALI
Employees Worked With
Shafeel Khan
November 22, 2015
yes for sales never ever use service After buying my car from the best sales team in the land. my car has wasted away on and off the forecourt for 3 weeks waiting to be serviced. The After buying my car from the best sales team in the land. my car has wasted away on and off the forecourt for 3 weeks waiting to be serviced. The sales team made it a pleasure to buy my car but everything falls apart as soon as any work needs doing to the car. On 1 occasion it sat for 3 days and didn't move for a paint repair. It had recently been in for a 1 hour safety recall repair after being dropped off the night before. Only to be called at 15:30 on the day of repair to say it wasn't going to be ready to collect and would be back the next day. There was no explanation or reason for why the work wasn't even started and losing the car for 2 days on a 1 hour repair is ridiculous. I didn't buy an Evo MR to have it sit in the dealership not being seen to after being booked in the week before. It's a shame the service team cannot deliver the same high rate of customer service the sales team can. I can't rate sales high enough. More
by Evo MR
Employees Worked With
Tim Szabo
November 17, 2015
Installation of Winter Tires Everything was very good but especially the installer marked each wheel that was being replaced RR or RF etc and that is good to know for when you re Everything was very good but especially the installer marked each wheel that was being replaced RR or RF etc and that is good to know for when you re-install. More
by Biggles
Employees Worked With
Shafeel Khan, Harvie Mandryk
November 17, 2015
good and prompt because it was prompt . the only misunderstanding is the price of storing the winter tires and all seasons tires.....I didn't understand that because it was prompt . the only misunderstanding is the price of storing the winter tires and all seasons tires.....I didn't understand that I have to pay the amount every year More
by MAIA1964
Employees Worked With
Kevin Kennedy, Aaron Glena
