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Southside Mitsubishi
Edmonton, AB
469 Reviews
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469 Reviews of Southside Mitsubishi
December 07, 2015
Absolutely horrible. I booked an appointment in at 10am. Arrived at 9:50 and talked to the service desk who had no idea what I was talking about and proceeded to take down I booked an appointment in at 10am. Arrived at 9:50 and talked to the service desk who had no idea what I was talking about and proceeded to take down all my information again. After that, they said they would call a cab even though they told me they had a shuttle service available and the cab took an hour to get me. They also told me the part for the recall was not in stock and would have to be shipped here, which is weird because i had an appointment but i said i would wait.While I waited they brought some issues to my attention that in the end would add up to about 450 of extra work ontop of the recalls that were getting done and I agreed. The guys calls me saying my car is done, then while I'm on my way, calls back and say that it actually isn't ready and that I had to come back a different day. I finally get to pick my car up and I get a bill of over 550 dollars. I also walk out to my car in the dark, check it over and realize they have taken off my special lug nuts and totally ruined them with their impact wrench. Never trust a dealership and the people who work there, they are only there to take as much money as they can and put it in their pockets. More
by ARANMATHESON
Verified CustomerEmployees Worked With
Curtis
December 05, 2015
Amazing I bought a 2015 Lancer over a month ago at this location and I can honestly say it was a wonderful experience! Aaron Glena was the sales rep who sold I bought a 2015 Lancer over a month ago at this location and I can honestly say it was a wonderful experience! Aaron Glena was the sales rep who sold me this vehicle and it was just a pleasure to do business with him. He was straight up and honest and helped me find exactly what I was looking for. He didn't pressure me or push any extra bells and whistles on to me like so many others I have dealt with. He explained everything in such detail and answered every question I had. He truly went above and beyond to help me find my perfect vehicle! He has even helped me long after the sale was complete with things like with setting up service on my vehicle and ensuring I was still enjoying it, and was safe on the winter roads. Thank you Aaron. I will definitely refer people to Aaron and this dealership and I will most definitely buy from you guys again. Thank you for making this the most enjoyable experience possible!!!!! More
by Emma__
Employees Worked With
Aaron Glena
December 04, 2015
Very long wait! I purchased my vehicle in 2012 from Southside Mitsubishi and have been getting my Outlander serviced here ever since as I've never had any issues what I purchased my vehicle in 2012 from Southside Mitsubishi and have been getting my Outlander serviced here ever since as I've never had any issues whatsoever. Last week, I dropped off my vehicle at 0730 hours for an oil change and peace of mind inspection. I dropped off the vehicle early so I could get it back early. I didn't get a call until late afternoon that my vehicle was ready to be picked up. That was very disappointing as I think 8 hours + is a bit long for an oil change and a peace of mind inspection. More
by JACOBSDENNIS
Employees Worked With
I don't remember.
December 03, 2015
did a huge service but forgot car starter Brought my car in for a 40000km $600 service and left the car there from 9:00am till about 5:00pm. I told them to address my car starter because it Brought my car in for a 40000km $600 service and left the car there from 9:00am till about 5:00pm. I told them to address my car starter because it wasn't working while they were doing the service but it didn't seem like the mechanics took a look at it. The service clerk tried to do a couple things to no avail. I have to bring it in again on Monday and it is only a 2 year old car. It will be useless to have a car starter if I cannot use it this winter! They said that they will diagnose and take things apart for free but I may have to pay for whatever is wrong. I think thats a little bit steep considering the car isn't very old and the car starter still should work now. I would hope that they would be able to fix it for no charge considering that the car is under warranty still. I also wish that they would have fixed it while my car was in the shop. Now having to come back and waste time on a Monday is quite the hassle. I hope that they will fix the problem and hopefully not charge me. More
by JAMESLAW12345
Employees Worked With
Service Staff
December 03, 2015
My experience buying a new SUV I got great service from a bunch of real friendly salesmen Felt no pressure to buy a SUV .It was a pleasure to deal with them I would recommend th I got great service from a bunch of real friendly salesmen Felt no pressure to buy a SUV .It was a pleasure to deal with them I would recommend them to anyone buying a car More
by evjoed
Employees Worked With
Mike Lowton, Raman Randhawa, Brandon Robertson
December 02, 2015
Wonderful Service I had great service the minute I walked in the door. I felt no pressure to purchase the SUV and I felt comfortable being there. I like that I was not I had great service the minute I walked in the door. I felt no pressure to purchase the SUV and I felt comfortable being there. I like that I was not asked to sit around and wait well they helped other customers. More
by Danielle_lk
Employees Worked With
Kevin Kennedy, Raman Randhawa, Aaron Glena
December 02, 2015
Fast and eficient I went for an oil change. Service was done quickly with no delays on having it done or paper work. Excellent work so far Team! I went for an oil change. Service was done quickly with no delays on having it done or paper work. Excellent work so far Team! More
by VITALIY-11
Employees Worked With
Shafeel
December 01, 2015
Great and accommodating Service department I had brought in my vehicle into the Service department at this dealership due to a recall. I had dropped it off on a Thursday. Unfortunately, there w I had brought in my vehicle into the Service department at this dealership due to a recall. I had dropped it off on a Thursday. Unfortunately, there was a mishap which resulted in the possibility of my vehicle staying over the weekend. The Service department had asked their tech guy to come in on Saturday, his day off, and they were able to get the work done that day by noon. I also had an oil change done at the same time and they agreed to throw it in for free as well. Overall, they were very accommodating and made it their effort to get my vehicle back to be asap. I greatly appreciate their work. More
by KD123
Employees Worked With
Nikki
December 01, 2015
Good Customer Service Aaron Glena is always a pleasure dealing with purchasing or asking any questions on any vehicles. He is the only one I deal with in store. Aaron Glena is always a pleasure dealing with purchasing or asking any questions on any vehicles. He is the only one I deal with in store. More
by OWN.AGE
Employees Worked With
Aaron Glena
November 28, 2015
good service Sales person was new but he did fine, will be a good sales person in the near future good job.Too my suprise they installed a winter tire package on Sales person was new but he did fine, will be a good sales person in the near future good job.Too my suprise they installed a winter tire package on my vehicle, on our first snow fall of the season I was very impressed,The car handles great thank you More
by Trevor
Employees Worked With
Raman Randhawa, Brandon Robertson
