Southbank Dodge Chrysler LTD
Ottawa, ON
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2,047 Reviews of Southbank Dodge Chrysler LTD
Justice was excellent and super easy to deal with. Even Justice was excellent and super easy to deal with. Even after changing my mind on my initial sale he came thru and got me in the vehicle I really re Justice was excellent and super easy to deal with. Even after changing my mind on my initial sale he came thru and got me in the vehicle I really really wanted. ☺️ More
I have been a loyal customer to this dealership where I bought my eco diesel ram 1500 7 years ago. just recently I scheduled an appointment to have my block heater cable replaced (second time this has happ bought my eco diesel ram 1500 7 years ago. just recently I scheduled an appointment to have my block heater cable replaced (second time this has happened), left my vehicle the night before. only to have a service representative call me to say they don't have the part, and can't get it for a month? during the winter my truck can freeze over if not heated on cold nights, they didn't offer any solution, loaner vehicle or conditioned storage while we wait. worst of all this is now the third time I make an appointment and they either didn't have the part confirmed for the work or they couldn't finalize the repair and didn't let me know. so when I arrive to pick up the vehicle its not ready, or I Brough it in for no repair, only to have to schedule for another day. what an inconvenience, as I use my truck for work, and I live an hour away, so each lost schedule represents at minimum 2 hours lost time for me. Needless to say I will not be going back to this dealership ever. More
Great service as always. Got my winter tires installed and an alignment. All handled quickly and I was impressed with the COVID measures being taken in the service dept. and waiting area. and an alignment. All handled quickly and I was impressed with the COVID measures being taken in the service dept. and waiting area. More
Excellent and helpful experience, including the trade-in of my old vehicle. Sales and finance were very helpful. My second vehicle from Southbank and looking forward to dealing with them again. of my old vehicle. Sales and finance were very helpful. My second vehicle from Southbank and looking forward to dealing with them again. More
A great experience from sales to financing to service. Excellent communication with no unknowns. Highly recommend Excellent communication with no unknowns. Highly recommend More
Perfect service ! nothing bad too say . Jai Kakkar and the team was awsome with me. I dont speak english well because im french but that was not a problem with them .they were very kind with em and able t the team was awsome with me. I dont speak english well because im french but that was not a problem with them .they were very kind with em and able to understand my need. they also giv eme the price i want for my exchance and be able to give me the truck of my dream (jeep gladiateur fully loaded ecodiesel).the trade was pretty fast (a week adn everythink was done). big thank you guys for your good work specially for Jai kakkar and husayain from the finance department !!! again thanks you guys for everythink eric periard More
Very dissatisfied with their service. I had a 07:30 AM appointment for service. Drove there on a cold winter day, they told me sorry the part is not in, sent me home with nothing. Then service manager c appointment for service. Drove there on a cold winter day, they told me sorry the part is not in, sent me home with nothing. Then service manager called me to say good news the part is in, so 4 days later I went back again 07:30 AM. They told me AGAIN the part is not in, I went home again with nothing. I am not going back there, I will find another dealer. I would not recommend Southbank Dodge. More