Southbank Dodge Chrysler LTD

STAN NOBLE IS GREAT This is the 2nd truck I bought from Southbank. STAN NOBLE our salesman is friendly, caring, nice and very professional. Thanks again Stan. David La This is the 2nd truck I bought from Southbank. STAN NOBLE our salesman is friendly, caring, nice and very professional. Thanks again Stan. David Lalande More

Sales and Service - Excellence in both We bought a Jeep from Gus some years ago. Great rapport. When we noticed a small chip in the windshield one week later, the GM told us to bring it i We bought a Jeep from Gus some years ago. Great rapport. When we noticed a small chip in the windshield one week later, the GM told us to bring it in and not only would they fix it, but guarantee it as well! We are having another Jeep serviced at SB. Having issues with our Jeep left us feeling very confused and vulnerable. Dennis and the service crew have been great. They honoured are warranty (hassel-free) and suggested we replace the locking nuts since we didn't have the key that came with them (so I wouldn't be stranded on a road some night). Great service and suggestions with our best interests in mind. Not only will I have my Jeeps serviced here again - I'll be buying the next one here as well. When a company proves themselves as honourable and reliable - they deserve our business. Thank you guys for all your help! DB More

Pleasure to deal with From start to finish the effort and attention to detail made my buying experience a pleasurable one. I felt that the money I spent was justified by no From start to finish the effort and attention to detail made my buying experience a pleasurable one. I felt that the money I spent was justified by not only the reputation that the jeep wrangler has but also by the staff that assisted me. Hopefully this type of service that was provided does not go by the waste side in the future.... It would be a shame. More

highly recommended Cam is a 100% car guy,,,he knows his cars,,,, over the years I have dealt with sales persons who knew little about the car I was interested in,,I ofte Cam is a 100% car guy,,,he knows his cars,,,, over the years I have dealt with sales persons who knew little about the car I was interested in,,I often knew more and they asked me for info on the car I was buying,,, not Cam,,, straightforward and informative I would highly recommend More

Solid RAM Dealerhip Recently after several months of identifying a truck I felt met my needs, I visited 2 dealerships who had almost identical machines. The contrast and Recently after several months of identifying a truck I felt met my needs, I visited 2 dealerships who had almost identical machines. The contrast and styles of the two adjacent dealers was remarkably different. The first dealership wasted about 2 days of my time and could not arrive at a deal since I had a trade-in, and they did everything to discredit its value. No one there could make a decision and the staff were uneducated in the vehicle they were selling. Next week, I perused the net and found an identical machine existing at Southbank Dodge. I examined the machine at my leisure and when I found it was exactly as ADVERTTISED I was greeted by Cam who knew the truck intimately in terms of its options and details, and even mentioned a shortcoming. We had a test drive where again he knew every feature of the machine I was not completely familiar with. The experience became even more professional at Southbank. Without pressure he asked me if I was interested. I indicated this machine met my expectations. Pat Butler then gave me an appraisal on my machine without any hesitation he had a value and this guy knows his stuff. We negotiated a reduced price on their RAM and within 30 minutes had consummated a contract with very fair value to both parties. There was to and fro and fairy tales on expectations. Just a solid business frame work and then I made a nominal deposit with Ala who did a remarkable job of explaining all the intricate details of this transactions and obtained financing at the best rate possible. Being fastidious on my maintenance I later asked for a synthetic oil change as I do not use mineral oil and the complied and provided plates free of charge whereas they could have easily asked for this cost. I could go on and on, and being an engineer most of our types are very inquisitive on details, quality and performance. Without a doubt, this is the premier Dodge and RAM dealership in Ottawa with Metro a close second. The rest (including my experience a week before) are not up to par, and I would recommend this dealership, and cadre of professional to anyone searching for a quality vehicle with management that can make a decision and not consume your precious time on gamesmanship and beurocratise. More

Outstanding Customer Service South Bank Dodge/Chrysler’s extensive vehicle inventory is what initially attracted me to the dealership but ultimately it was the sales team’s excell South Bank Dodge/Chrysler’s extensive vehicle inventory is what initially attracted me to the dealership but ultimately it was the sales team’s excellent customer service, professionalism, teamwork, unbeatable pricing, and low-pressure sales approach that made my recent purchase of a 2015 Challenger the most enjoyable new car purchase – ever! For example, if my sales representative was busy with another customer, other sales reps were eager to answer questions and ensure I was taken care of. Kudos to the management team for fostering teamwork in the workplace. Their customer service transparency certainly impressed me. When I was just about to close the deal, I discovered a small dent in the passenger door. The sales manager skillfully averted the potential deal breaker by reassuring me that it would be fixed 110%. And sure enough, they exceeded my highest expectations. I have to admit, it took a lot of trust to gamble with the appearance of my dream car. But when I took delivery of the vehicle, the door was flawless. In short, I will confidently buy another car from South Bank Dodge/Chrysler and highly recommend them. Ask for Rami, Kevin, and Clayton. You won’t be disappointed. Ed G. More

2nd purchase here - still great! My husband and I were looking to replace our 2004 Jeep with a newer model, but used. We saw what we were looking for in Southbank's inventory, and ca My husband and I were looking to replace our 2004 Jeep with a newer model, but used. We saw what we were looking for in Southbank's inventory, and called to arrange a test drive. We had bought our 2004 Jeep with Brandon's help, and he was there again to give us the test drive, and research our questions about what we required on the vehicle. We quickly struck a deal - painlessly! We were very pleased that our second transaction here was as pleasant and uncomplicated as the first. More

Made Life Easy!! I was recently in a car accident and needed to replace my vehicle which was a write off. Brandon had sold us the previous vehicle so I called him up a I was recently in a car accident and needed to replace my vehicle which was a write off. Brandon had sold us the previous vehicle so I called him up and he took care of us right away. He found us a vehicle that suited our needs to a tee. He set us up with Clayton who took care of all the paper work as we were dealing with insurance companies etc. He made the transition into the new vehicle as seamless as possible. I cant thank them enough for taking care of us and in such a timely manner. From the day of the accident and having to deal with all the insurance issues we had out new vehicle in 12 days!!! Thank You!!! More

First time experience at southbank dodge was excellent! Cam Keenleyside took the time to go through the truck that I was interested in. He was very thou rough and professional, and very friendly. I never f Cam Keenleyside took the time to go through the truck that I was interested in. He was very thou rough and professional, and very friendly. I never felt rushed and was able to talk to him easily. More

best price in town Walking in to SouthBank Dodge I was greeted by a salesman that i do not recall the name of who helped me for about 5 minutes (10 but he was always lea Walking in to SouthBank Dodge I was greeted by a salesman that i do not recall the name of who helped me for about 5 minutes (10 but he was always leaving me to see other employees for some reason) who later passed me on to a salesmen named Tyler. This new sales guy was Very knowledgeable about the vehicles and helped me get the information i needed.I test drove a Ram 1500 5.7 Hemi and fell in love with it. After test driving over 5 vehicles from other dealerships and having to deal with sleazy pressure tactic sales reps, all i can say is Tyler was able to up-sell me a vehicle $5K over my initial budget by staying friendly and professional. I was really happy with my Truck and because of the excellent service and attention that Tyler showed to me in what i was looking for in a vehicle, I was going to recommend all my friends and family to go to South Bank for there next purchase. we did have one small hiccup with logistics but Kevin rectified the situation promptly. I would like to thank the Southbank team for there help. Satisfied customer Sebastian. More