Southbank Dodge Chrysler LTD

Purchase of Jeep Renegade Just purchased my new Jeep Renegade from Southbank and I was very impressed with the excellent service I received. Must give special consideration to Just purchased my new Jeep Renegade from Southbank and I was very impressed with the excellent service I received. Must give special consideration to Rami Alzabri our sale rep who answered all my questions and made this purchase so enjoyable. More

Excellent service J'ai été reçue avec des gens qui semblent bien dans leur milieu de travail . Ils étaient tous souriants et aimables. J'ai négocié un bon prix pour ma J'ai été reçue avec des gens qui semblent bien dans leur milieu de travail . Ils étaient tous souriants et aimables. J'ai négocié un bon prix pour ma nouvelle voiture et aussi pour la voiture que je vendais en échange. Le service a été rapide, j'ai pu partir avec la voiture neuve la journée même de ma visite! Ils sont très ouverts à la négociation, j'ai apprécié énormément mon expérience. J'y retournerai pour mon prochain véhicule sans faute! Marie-Claude More

Well organized, professional, knowledgeble and courteous. I started with an email to the Southbank dealership and my preliminary questions were well answered via their enquiry desk. With this first step e-enq I started with an email to the Southbank dealership and my preliminary questions were well answered via their enquiry desk. With this first step e-enquiry, Southbank offered a $1000 discount coupon. I requested an appointment for the next day and an opportunity to discuss, test drive and price compare 2015 and 2016 Cherokee models. At our meeting, the sales agent Rami was ready and well prepared and knowledgeable on all aspects of the Jeep vehicles. Vehicles were ready with keys at hand to be test driven and price compared. Other models were available for test driving and comparison shopping. My wife and I were very impressed with the Cherokee North and all of its electronic features and powerful engine. They honoured my black book trade in value and we negotiated the options features and monthly payments to a very reasonable offer. I am thrilled with the performance, style & features of this Cherokee North. Thank you Rami and the Southbank team. More

Great van but draining experience I'm happy to have another van, this was our 3rd purchase from Southbank and our 4th Chrysler vehicle. Stan was very pleasant but we did have a bit of I'm happy to have another van, this was our 3rd purchase from Southbank and our 4th Chrysler vehicle. Stan was very pleasant but we did have a bit of a communication issue regarding the 0% financing which turned out not to be available on our purchase. We only found out that our van didn't qualify at the end of the deal which was a total shocker however the dealership gave us a car starter and we agreed to continue with the deal. The car starter did make me feel a bit better but I really wanted 0% . Overall I found buying a car to be very draining and it left us wondering if we got a good deal as everyone there said we did. Remember this is our 4th new Chrysler. Stan was very pleasant even though he was probably as frustrated and tired as we were. That being said we like our van, love the stow n go and will love the car starter in the winter. We bought the extended warrenty too and I was surprised how much that cost, did we get any Dodge bucks off the price? Ok I hope you don't mind my candour. More

OUtstanding Customer Service Have just purchased a 2015 Dodge Journey from Southbank. Started my search on Southbank's website and was contacted by Joey Elmakdah before I had sign Have just purchased a 2015 Dodge Journey from Southbank. Started my search on Southbank's website and was contacted by Joey Elmakdah before I had signed off. Met him on Monday morning for a test drive and we concluded the deal. Joey was helpful and courteous without being in any way pushy. My Finance contact was Al Alqasem who was very thorough in explaining the various packages to me and, like Joey, was pleasant and courteous without being aggressive, very much appreciated. Finally, Prince Hijazi delivered the vehicle to me and again, a very pleasant and positive experience. Highest marks to Joey, Al, Prince (and Bill who appraised my trade-in) for excellent customer care and service. Thanks, Rosemary. More

Awesome Experience My girlfriend and I just purchased a 2014 Ram. We were looking at new vehicles but couldn't decide on a 2 x 4 or 4 x 4. Rami and Kevin looked at our My girlfriend and I just purchased a 2014 Ram. We were looking at new vehicles but couldn't decide on a 2 x 4 or 4 x 4. Rami and Kevin looked at our financial options and came up with a great purchase of a 2014 for us. We really like the truck but unfortunately the payment was a little out of our range. Kevin suggest that we go talk with Sharon to find a better interest rate... which we did. The team at South bank Dodge worked diligently and now we are picking up our 2014 Ram on Thursday. Thanks again: Rami, Kevin and Sharon Steve More

Curteous helpful staff Sales staff were both very pleasant and helpful. We were able to get the exact car we wanted after negotiating a reasonable .deal. Parts were also ver Sales staff were both very pleasant and helpful. We were able to get the exact car we wanted after negotiating a reasonable .deal. Parts were also very helpful with after sale add on items. More

Great Experience buying my new Grand Caravsan I needed to purchase a new vehicle that would meet our family needs as well as our finances. Tyler Campbell, Sales Professional, met with me, listened I needed to purchase a new vehicle that would meet our family needs as well as our finances. Tyler Campbell, Sales Professional, met with me, listened to my needs and frustrations and offered me two great options. Once I made my decision on the vehicle I wanted Tyler introduced me to his Sales Manager, Kevin Spears, and together we made a deal that met both of our needs. Then I sat down with Clayton Chenier, Director of Finance to take care of business including the extended warranty and undercoating to protect my families new investment a 2016 Dodge Grand Caravan. This is my fourth purchase from the South Bank Dodge family and I must say I appreciate all the staff from Sales to Service how they go out of their way to listen to my needs and concerns, provide options and follow through with delivery and after sales service. I would recommend the South Bank Team to anyone wishing to purchase a vehicle and in particular Tyler, Kevin and Clayton. Thanks guys. More