Southbank Dodge Chrysler LTD

2015 Jeep Wrangler After attempting to purchase a jeep at two other dealerships that wanted to barely give my anything for my trade. I decided to go to Southbank after a After attempting to purchase a jeep at two other dealerships that wanted to barely give my anything for my trade. I decided to go to Southbank after a friend told me about their great jeep buying experience. I want in, stayed pretty firm on my price and they worked with me and got me a great deal. Much better deal than the other dealerships that I wasted my time with. They were good and patient even with my low ball offers More

Second Time Just as Good as The First Time I recently purchased my second vehicle in a row from the Southbank team and on both occasions I went in thinking I wasn't buying, just looking, and de I recently purchased my second vehicle in a row from the Southbank team and on both occasions I went in thinking I wasn't buying, just looking, and demonstrates just how dedicated they are to getting you the best possible deal for their fantastic quality and selection of Chrysler/Dodge vehicles. While on the first occasion I was intent on purchasing one of the new generation Dodge Grand Caravans thus making the sale more likely, this second time around I was convinced I was just shopping as I was in a market for an SUV. I spent considerable time doing my research and came to understand that pretty much every manufacturer offers a SUV and for the most part, the differences between them boil down to a driver's personal preference on the look and feel. So I planned to spend the solid part of my weekend test driving pretty much each of them. I had arrived at Southbank after visiting Kia and Mazda. Plans were to take a test drive of the Dodge Journey, then head on to Ford, Subaru, and Nissan. Those plans fell apart after spending a significant part of the day under the care of Gustavo, who offered us a warm welcome and ready smile as we entered the showroom floor. We did indeed start our test drive with the Journey and it was a great ride, but didn't really wow me. It mostly felt like a smaller and modernized version of the Caravan. I should note the Caravan has been a fantastic family vehicle and still in the driveway for a while longer anyway as its usefulness is not yet exhausted. So the Journey was a nice drive in that it felt comfortably familiar, but also not what I was looking for in my pursuit for a new taste sensation in vehicles. When we got back to Southbank, I relayed this assessment to Gustavo and he then recommended I take a look at the Jeep Cherokee North. I had discounted the Jeep in my research phase for two key reasons: 1) the new 9-speed transmission had a lot of recorded problems in the 2014 model, and 2) it was a little outside of what I thought I wanted to spend to also get all the other comparable options being offered by the Journey, Outback, Forrester, and others of comparable lines. Kindly Gustavo has a bit of undeniable charm so with his urging and absolute assurances the early problems were software based and been permanently fixed, took one out for a test drive. To say I fell instantly in love would be an understatement - naturally tried to play it down after getting back to the showroom but damn I was instantly enamored with its responsiveness, power (V6 version), and the North options of heated seats, mirrors, steering wheel, and yes, I am a fan of the new look contrary to many Jeep purists! But this is not a site meant to rate the vehicle (get one!) but the dealership so back to the matter at hand. Even after the amazing test drive, I was still determined I wanted to try the other contenders. And with it now approaching noon, honestly informed them I had to leave to pick up my daughter from biathlon practice at Camp Fortune. Gotta hand it to Gustavo - he knows how to sell as he told me to keep the Jeep to go pick up my daughter. Which is what I did and this in essence sealed my love for this amazing vehicle and my determination that if I got the right deal I'd bite. Anyone who has driven the road through Chelsea to Camp Fortune knows how rough it can be but the Jeep ate it for breakfast! I truly laughed out loud a couple of times over the joy of its handling as I had after all just drove it this morning in my aging Caravan and the comparison was striking. So arrived back to the dealership and time for Kevin Spears to join Gustavo in helping arrive at a possible deal. I think I did pretty good at hiding my lust for the jeep and still put up some protests that I really should try out at least the Subaru options (which I did have very high and reasonable hopes I would find them to be a very worthwhile vehicle). It was clear they didn't want me doing that and so the back and forth began. Yes, the price I ended up paying was a bit higher than I likely would have paid for most of the other models in this class (well, there aren't really any in its class given this baby is fully loaded and V6) but we did arrive at a very fair price (0% financing - can't beat that - thanks Clayton!) and they threw in the winter tires on rims and a hitch (combined approx $2500 value parts/labour). I have to say it's very likely that I'll be getting my next vehicle at Southbank - that Caravan will have to be replaced sooner or later - and when it comes time to consider replacing the Jeep with perhaps another one, I hope they forget this review and how much I love this vehicle or I might not have any leverage for price at all... but you know what? I think they'll still do all they can to make sure I walk out with the confidence I've gotten a great vehicle at a great deal anyway! That's just simply how good they are! Thanks for the great buying experience - again! Kevin Wennekes More

Smooth transaction. When we walked in to the dealership, we were greeted by Alan Bell, who became our sales person. He was friendly, knowledgeable and pleasant to deal wi When we walked in to the dealership, we were greeted by Alan Bell, who became our sales person. He was friendly, knowledgeable and pleasant to deal with. Once the deal was made, the vehicle was ready to be picked up the next day. Allan stayed longer than his shift to make sure the vehicle was delivered to us and everything was in order. All in all, it was a great, hassle free experience and I have recommended family members to them. The deal was flawless and pressure free. More

Polite, Quick helpful The staff was helpful and friendly. There was flexibility on terms to fit my budget. A good experience ... quick and easy. A reasonable interest rate The staff was helpful and friendly. There was flexibility on terms to fit my budget. A good experience ... quick and easy. A reasonable interest rate was achieved. The terms and conditions were clearly explained. More

Buying a 2016 Ram1500 Sport I had looked all over the city of Ottawa for a new truck and after walking into South Bank and meeting with Tyler Campbell I knew my search was over. I had looked all over the city of Ottawa for a new truck and after walking into South Bank and meeting with Tyler Campbell I knew my search was over. Tyler had shown me a beautiful 2016 Ram 1500 Sport that I fell in love with. Tyler knew what dollar amount I had to be for my payments and he made that happen. After going over the truck and showing me all the features and warranty programs that they had to offer I signed on the dotted line and was able to pick the truck up that weekend. I couldn't of asked for a better sales person to walk me through the process of buying a brand new truck. I would recommend SouthBank to anyone who is looking for a beautiful car with great service. More

It was a good experience The process was quick, sales were professionals... salesman.. I would by another car from Mario. The price was good on the new vehicle and the tr The process was quick, sales were professionals... salesman.. I would by another car from Mario. The price was good on the new vehicle and the trade... not bad for wholesale pricing. More

Very professional and helpful As soon as I got in i felt at home even though my english is not always flowing. The salesman i dealt with helped me find the vehicle i wanted while s As soon as I got in i felt at home even though my english is not always flowing. The salesman i dealt with helped me find the vehicle i wanted while staying right in my budget. I am very pleased with my purchase and was well treated all the way to the end of the transaction. I definitely recommend this dealership to everyone. More

Positive Purchase My husband and I received excellent and professional sales service at this dealership and, after some negotiation, drove away with a new Jeep Wrangler My husband and I received excellent and professional sales service at this dealership and, after some negotiation, drove away with a new Jeep Wrangler. The sales staff and management were responsive to questions and able to provide the information we needed. We felt welcome when we arrived. More

No pressure, best experience in buying a car! We felt like we were part of the family. Everyone was patient, agreeable and kind with us. They were really professional at all level. We never f We felt like we were part of the family. Everyone was patient, agreeable and kind with us. They were really professional at all level. We never felt rushed and they made sure our every needs were taken into consideration and answered. Buying a car is never easy; but this time, our experience was not painful at all....It was even gratifying. We even got an amazing deal! Thank you Guys, Ben & Pascale More

Very reasonable The salesman we dealt with was very reasonable and worked well with our budget, we are very pleased with our purchase and would recommend southbank do The salesman we dealt with was very reasonable and worked well with our budget, we are very pleased with our purchase and would recommend southbank dodge! More