Southbank Dodge Chrysler LTD

Engine light I brought my 2010 Journey into Southbank on Saturday Feb. 27th (without an appointment) as the engine light came on mid morning. I dealt with Servic I brought my 2010 Journey into Southbank on Saturday Feb. 27th (without an appointment) as the engine light came on mid morning. I dealt with Service Advisor Richard Gagnon. He was courteous, friendly, efficient and a great sense of humour. I was in and out within 30 minutes problem solved. Thanks again Richard much appreciated for the great service. Regards John More

Great Best experience with a dealership. Brandon was so helpful and got us what we wanted at the price we wanted. Definitely recommend him! We will be back Best experience with a dealership. Brandon was so helpful and got us what we wanted at the price we wanted. Definitely recommend him! We will be back in the future! More

Mike Neville was a pleasure to deal with. Mike Neville was our only reason for going to Southbank Dodge. We found him to be pleasant & honest. We felt he did not try to hide fees etc as has be Mike Neville was our only reason for going to Southbank Dodge. We found him to be pleasant & honest. We felt he did not try to hide fees etc as has been our experience in the past when buying a vehicle, but he tried tell us what the added expenses might be. He worked hard to find us a car with in our price range without pressuring us to go higher. That in itself was refreshing!!! He was quite pleasant to work with! More

Hassel Free I recently was in the market for new ProMaster City work vehicle. I of course tried a local dealer and was insulted by the way I was treated, so I wen I recently was in the market for new ProMaster City work vehicle. I of course tried a local dealer and was insulted by the way I was treated, so I went on line and found a vehicle that caught my eye. It was located at Southbank Dodge. I took a chance and drove the 2 hours. Immediately I was greeted by a professional (Mike). He showed me the vehicle I was searching for and within a few minutes I was talking with the finance guy (Bassem). I was treated with the upmost respect, Bassem worked out all the details, I was extremely comfortable with the finical arrangments. Defiantly worth the drive. Thanks Dale from Petawawa More

Very helpful and friendly staff My family and I were searching for a new Grand Caravan, and didn't know what model would best suit our needs. We tried other dealers, but found them e My family and I were searching for a new Grand Caravan, and didn't know what model would best suit our needs. We tried other dealers, but found them excessively sales focused, and less helpful with providing us the information we needed to make a choice. Southbank was exactly the opposite- very helpful, and they took the time to provide us all the details we needed to select the best car for us. They were very responsive, and a pleasure to deal with. More

Great guy, he when above and beyond!!!! I write this review specifically about my great experience with Tyler Campbell and Paul Curry. They both went above and beyond to help my wife and I p I write this review specifically about my great experience with Tyler Campbell and Paul Curry. They both went above and beyond to help my wife and I purchase two new vehicles. They gave me top dollar on my trade ins. Would sent anyone I know to see Tyler and Paul. Thanks guys. More

great My wife and I were treated with the upmost respect . The service we got was outstanding .The staff were so helpful made us feel important we would de My wife and I were treated with the upmost respect . The service we got was outstanding .The staff were so helpful made us feel important we would deal with them again More

Great service! Patient and not pushy I recently bought a Dodge Grand Caravan and loved the service I received at SouthBank. I knew I wanted a Grand Caravan but wasn't sure which model I recently bought a Dodge Grand Caravan and loved the service I received at SouthBank. I knew I wanted a Grand Caravan but wasn't sure which model and wanted somebody to explain the different features the different models came with as well as possible add-ons and a break down of added cost for them. I originally went to another dealership closer to home and was not impressed with the service - I told them what information I wanted and that I wanted to look at the actual vehicles to compare but rather than take me to see the vehicles I was brought to a desk where a few of my questions were answered but mostly the current sale was being pushed. I was also waiting for my mortgage renewal/refinancing to close later that week and wanted to wait until that was done before committing to a vehicle purchase and told the sales rep that. He actually bailed on me. With only half my questions my answered and still having not seen an actual vehicle he told me he would be right back and when he came back he had brought the sales manager with him, introduced him to me, and left. I then had to go through the same sales push with the manager, only ever got to see one vehicle, and left completely dissatisfied. Later that week I decided to try Southbank. It was a further drive so I called ahead to see if I would be able to actually see the different models that I was trying to compare. The rep I spoke to assured me that I would and I decided to book an appointment with him. When I got there he asked me what I was looking to compare in the models and what add-ons I was interested in getting more information on. He explained the differences between the different models and showed me the one that was inside. When I was done checking it out he pulled the other model up so that I could check out the different features that it had. He was extremely patient while I tested features and tried to figure out what I wanted. When I finally decided which model I wanted we sat back down and he found a few vehicles with various add-ons and broke down the pricing for me so that I could decide which add-ons I was willing to pay for. Throughout all of this he was very patient, he wasn't at all pushy, and he took the time to answer all of my questions and explain the things I didn't understand. I am very happy with my final choice and even happier that I was able to work with somebody that let me take the time I needed to make sure I was getting exactly what I wanted without pushing me in to it or getting impatient with me. I was also very happy with the finance rep that I worked with. He was also very patient and took the time to explain my options to me. He wasn't pushy either. After he explained options to me if I chose not to go with one he didn't try to talk me in to it, and when I asked about pricing for the options I was interested in he took the time to explain the different breakdowns of them. All in all I felt very informed (I should mention that this was my first time buying a new vehicle so this was all new to me) and was happy with the decisions I made. More

Great Service! I recently bought a Jeep Cherokee North Edition, this is my third vehicle I am buying at this dealership. Love the service I receive each time from B I recently bought a Jeep Cherokee North Edition, this is my third vehicle I am buying at this dealership. Love the service I receive each time from Bassem Alsabbagh. He is very good in his job and very knowledgeable. He takes the time to listen to you and he does not put any pressure. Our salesmen was Rami Alzabri and we found that he was very professional and very knowledgeable as well in the different vehicles he showed us. Thank you for the great service! :) More

Great Customer Service - Honesty We went in and gave our requirements and we were provided with an option that met all of them and more. We felt like we were being listened too and n We went in and gave our requirements and we were provided with an option that met all of them and more. We felt like we were being listened too and not directed to what they wanted us to purchase. We were very happy with the service we received from everyone that we dealt with. I would recommend dealing with them if you are in the market for a new vehicle. More