Southbank Dodge Chrysler LTD

Great Service Team Hi Peter, Firstly, I would like to thank you for taking time yesterday to review my service record and field some of my concerns. The extra minute Hi Peter, Firstly, I would like to thank you for taking time yesterday to review my service record and field some of my concerns. The extra minutes taken do make a difference and helped to work towards a positive solution. I drove the vehicle on the both city and highway conditions yesterday and I am pleased to relay that the issues have been resolved. This includes both the steering vibrations and the rear shock noises experienced. Jessica was in the van with me and we agreed that the van is driving as it should. Great news! Without comment of the sequence of events, I would like to express my gratitude to the service that Richard provides each time that I visit Southbank for service. He consistently provides timely responses and has worked hard to accommodate my family through each of my visits (we have three young girls, hence the van!). This is my 2nd new vehicle with Southbank and I look forward to continuing a good relationship with your service team for any needs that arise. Please feel free to share my comments with the team. Thank you again and I will be back into service for my next scheduled visit. More

Recent Service visit The highlight of my service visit was the cheerful and engaging personality of .Chantal, the Shuttle Operator. Dan too, was friendly and helpful and l The highlight of my service visit was the cheerful and engaging personality of .Chantal, the Shuttle Operator. Dan too, was friendly and helpful and looked after a small problem quickly. More

Never quits trying I went into see Dan to get refiancing for the car I owned. I had a thought of what I wanted and Dan worked hard for 2 weeks to get me a new car at bet I went into see Dan to get refiancing for the car I owned. I had a thought of what I wanted and Dan worked hard for 2 weeks to get me a new car at better rates and keep my payments close to the same. He fought for me every step of the way. He got me an amazing deal and kept my payments at what I was comfortable with. Thank you sooo much Dan! I love my 200 More

Trading in truck Hands down the easiest dealership to work with. I bought my first Ram from Southbank and it was great, so when I decided to trade I stayed with Southb Hands down the easiest dealership to work with. I bought my first Ram from Southbank and it was great, so when I decided to trade I stayed with Southbank and I'm glad I did. Greg Lamourie was amazing with helping me find the truck I wanted, and was very patient with how picky I can be. Richard Gagnon is also one of the best employees there, he works in service and does an amazing job. He's the only person I'll talk to when I'm bringing my truck in for service. Bruce Cameron assisted with the trade as well. Him and Greg both worked incredibly hard to ensure the trade was exactly what I wanted. After I picked a truck, Chris Desjardins did a wonderful job helping with the financial section ensuring that everything was good to go! I highly recommend this dealership if you want a smooth purchasing process. More

Dodge Dart I recently purchased a 2013 Dart for my daughter to use while attending university and just wanted to say that I've always liked dealing with Southban I recently purchased a 2013 Dart for my daughter to use while attending university and just wanted to say that I've always liked dealing with Southbank. This is my third vehicle from them I six years and they all work hard to make it all happen! Special thanks to Gustavo (Gus!) and Bruce- always a pleasure! More

Best service team I have ever dealt with. Thanks Dan!!! Always a pleasure!!! Have never had a bad experience. Dan always makes the visit enjoyable! Would recommend them to anyone in the city looking for g Always a pleasure!!! Have never had a bad experience. Dan always makes the visit enjoyable! Would recommend them to anyone in the city looking for good service at a fair price! More

Always excellent and friendly service! Be it for an oil change or warranty work, I always feel well taken care of each and every time I'm in for service. I've had several vehicles serviced Be it for an oil change or warranty work, I always feel well taken care of each and every time I'm in for service. I've had several vehicles serviced over the years with Southbank and they've never let me down. In fact I enjoy my visits! Dan and Madeleine - you guys are awesome. Thanks! More

Car buying experience I did an application online to apply for a car and honestly didnt think it would go through, as ive been to other dealers and they say no!!! On the 20 I did an application online to apply for a car and honestly didnt think it would go through, as ive been to other dealers and they say no!!! On the 20th of january i went in and met with Dan Boyd, i did an application on the internet not knowing if it would go through or not and sure enough it did. However i did want the white dodge journey they had in their yard but sadly was goibg for a test ride. So instead he showed me a red journey that had more to it then the white one. Yes okay it did have a dent in it but dan worked with me and lowered the price by $500!! Deal was made as he kept to his word!! Thank you southbank!! More

The Best Service Person in Ottawa is Dan O'Neil If you've been driving for as long as I have (40 years) you can appreciate a Service Advisor who is honest, hardworkinking and most of all doesn't xxx If you've been driving for as long as I have (40 years) you can appreciate a Service Advisor who is honest, hardworkinking and most of all doesn't xxxxxxxx you about your service. Dan O'Neil is that Service Advisor. He is someone you can trust to give you the straight goods from the moment you drive into the Service Department until the the time you leave. All with a friendly smile. He is someone who goes out of his way to make your Service experience a most enjoyable one. I won't bring my Jeep anywhere else but Southbank. Sincerely, Enrico Patafie More

Service with a smile. Went in for and oil change, dropped by on a Monday afternoon. Had in in and done in no time and an inspection as well. I mentioned that I was missin Went in for and oil change, dropped by on a Monday afternoon. Had in in and done in no time and an inspection as well. I mentioned that I was missing a screw on one of my mud flaps and Dan O'Neil went out and took a look, came back in found the required screw and went out and installed it himself. Top Notch!! Was thinking about upgrading, briefly spoke with finance, will discuss again at a later date. More