Southbank Dodge Chrysler LTD

Great Experience!!!! I went in knowing what I wanted!!! I did not feel overwhelmed by the Staff at Southbank. They were very helpful in finding the exact vehicle/colour re I went in knowing what I wanted!!! I did not feel overwhelmed by the Staff at Southbank. They were very helpful in finding the exact vehicle/colour requested. Stan was very personable and made this experience a positive one for me!!!! Rachelle More

Most terrible experience shopping there I would like to warn any customers from going to that Chrysler Dodge on South bank... We had the most terrible experience over there. We were pressur I would like to warn any customers from going to that Chrysler Dodge on South bank... We had the most terrible experience over there. We were pressured to put a deposit so that they can hold the deal for us. The same night after puting the deposit, we realized that we were pressured into this and we wanted our money back. It was a big mistake that we left a deposit in the first place..lesson learned, never leave a deposit at a dealership when pressured to do so even if they tell you we can only hold a deal if you put a deposit. We talked to them the same night (just an hour later) to ask for our deposit back and it was the most terrible experience to get our Money back. The next morning we had to call and talk to 5 or 6 sales managers over the phone to get our money back, we wasted an entire day. The first sales manager I talked to that morning portrayed that he was going to look into it and give me back a call. Well he never did and I had to call 4 or 5 times as he said to me over the phone later that day.. He is one of the most rude, disrespectful, unprofessional sales manager I have ever talked to in my life. I have checked his name below. As much as that experience was terrible, he was by far the worst in that terrible experience (Bruce)...I have never dealt with such an insulting, rude person in my life as much as that Sales Manager mentioned above... He yelled at me and said:'I will continue to yell at you for another 7.5 hours while I am enjoying my cup of coffee'...To legitimize his rudeness and unprofessionalism, he accused me of yelling at him just because I was frustrated and firm and I said 'I want my money back, period'..I also said you have been running me around for an entire day to get my deposit back..Please note that we never signed a lease contract with this dealership, it was just a deposit to hold the deal for us (which was a big mistake on our sideside - never ever leave a deposit under pressure that the deal will be gone if you don't).I finally had to hang up on that Sales Manager (Bruce) because I couldn't take the insult anymore. My husband finally was able to get his deposit back by talking to another Sales Manager (Patrick) who tried to intimidate my husband saying to him: "we will know if you go somewhere else"....I have never seen such unprofessionalism in my life.... it is a customer's right to choose where they want to go...how dare can a Sales employee says that to a customer and infringe on his right to shop wherever he wants. To everyone who thinks or considers going there, we have had the most terrible experience there. I would never recommend that dealership to anyone. More

Treated like Family!!!! This was my first time to this dealership, and with the experience I have had, I will always return to them as long as I live in Ottawa. Shelly, hope This was my first time to this dealership, and with the experience I have had, I will always return to them as long as I live in Ottawa. Shelly, hope I did not get her name wrong, started with us. Rick, helped us throughout the search for my dream vehicle. , Rami and other staff whom I can't recall their names were absolutely great. They were all so Personable, and did not feel pressured in any way. Anytime I am there for an oil change, I will be stopping by the sales office to say hello. More

Best car buying experince so far! The Dodge Caravan is my fifth car buying experience and the best of the lot! No pressure from my Sales rep, Kelsey. She was knowledgeable about the ve The Dodge Caravan is my fifth car buying experience and the best of the lot! No pressure from my Sales rep, Kelsey. She was knowledgeable about the vehicles I was interested in and got me to the proce point I wanted - all with a smile on her face. More

Great experience-shopped around and really got best deal Amanda lCaza was our salesperson - exceptionally professional - no pressure whatsoever and was very patient with us - we compared other vehicles - he Amanda lCaza was our salesperson - exceptionally professional - no pressure whatsoever and was very patient with us - we compared other vehicles - he took his time and really worked with us - I would highly recommend him should you be in need of purchasing a vehicle. This is the second vehicle that we have purchased with Southbank and we are very impressed. Client service was exceptional and everything was clearly explained. Tony started the financial process and was very courteous and Sharon who looked after our finances in the end to get an amazing deal - took her time and really personalized everything for us. More

Not what I was expecting Went into the dealership looking for information on a few of the vehicles on the lineup. The sales woman didn't have a good understanding of the vehic Went into the dealership looking for information on a few of the vehicles on the lineup. The sales woman didn't have a good understanding of the vehicles and stated facts that were untrue. I left the dealership feeling that I knew less about chrysler vehicles then before I had gone in. More

Excellent customer service from Gus I had Mister Gus as the salesperson who greeted me at the door. He took his time and explained step by step the process with a great smile. He is very I had Mister Gus as the salesperson who greeted me at the door. He took his time and explained step by step the process with a great smile. He is very calm and is always ready to help or answer any of my questions. Thank you Mister Gus! More

The salesperson was excellent I am enjoying the car - but certainly not as fuel efficient as my previous car - I also do not agree with the $70 fuel charge - I let the car go until I am enjoying the car - but certainly not as fuel efficient as my previous car - I also do not agree with the $70 fuel charge - I let the car go until I absolutely needed fuel and filled it at 99.5 per litre for $41.00 - I have always purchased new vehicles (6 others) and never once had to pay for the fuel tank to be topped up - that was a money grab that ended up being financed - other than that the sales people and associates were very good and everything was handled quickly I do not understand some charges such as freight amounting to $1795 when this vehicle was a previous daily rental - also the 6.5 touch radio which is inlcuded in the listing of what is included with the vehicle costing $1225.00 and reincluded on our sales invoice - what is the paint charge of 195.00 - is this to repair damage caused by the person who put 5353 kilometers while using it as a rental - why am I paying More

Excellent customer service Because of the excellent customer service from beginning to the end. Amanda lCaza the sales peson and Sharon Reid the financial advisor made the it a Because of the excellent customer service from beginning to the end. Amanda lCaza the sales peson and Sharon Reid the financial advisor made the it a plaisant experience. More

Our first vehicle We got fantastic service from Stan, he was very knowlegable and worked with us to get exactly what we wanted. He worked with our price range and we go We got fantastic service from Stan, he was very knowlegable and worked with us to get exactly what we wanted. He worked with our price range and we got what we were looking for. I would recommend anyone to go see him. Thank you Stan for selling us our first vehicle. We will most definately be back for our next one! More