Southbank Dodge Chrysler LTD

Very pleased with how as a returning customer I was treated. Staff was willing to work with me to get what I was looking for and made huge efforts to make those l with how as a returning customer I was treated. Staff was willing to work with me to get what I was looking for and made huge efforts to make those little extras happen. More

Greg is not trustworthy The people I met at Southbank Dodge were very friendly. They offered water and popcorn to my family, and even found a lighter for my father to use. I The people I met at Southbank Dodge were very friendly. They offered water and popcorn to my family, and even found a lighter for my father to use. I did feel that Greg oversold the car during the test drive when saying our car (2015 Chevrolet Volt) could get up to 300km purely on electric; Jesse told us after we had bought our car that in reality it can drive around 100-200km on just electric. A certain amount of selling is expected, but I thought saying it could go 900km on a single tank&charge was stretching the truth. I would have preferred to know how long a charge will last with regular driving as well. Greg was reachable the day after our appointment. I had a question about one of the expenses, and he was helpful in answering it. When I voiced my concerns that the price was high for the market value and mileage of the used car I was buying, Chris lowered the price a bit and increased the value of our trade-in to accommodate. A couple days after signing an agreement on the car, I received a call from Troy Ellis saying he had good news. Thinking it had to do with our car, I called back a few times (having missed him the first couple times) only to find out that the good news was really a sale or promotion for new cars. There must have been some kind of communication error because he did not know that I had just gotten a car. Before we were about to leave after paying and picking up our car, we noticed a small chip in the cover of the left side mirror cover. We brought this to the attention to the dealership, expecting them fix it. However, the sales manager instead asked whether I had looked around the car, implying that I should have known about the chip before. He also said that it was a used car so the chip is to be expected and reflected in the price, but I find this hard to believe since the finance person, whom we negotiated with, seemed to be unaware of the chip when we showed him. I understand that it's the dealership's job to make money and that it might make it harder to sell cars, but I would have had a much more positive experience if I was told about the chip before I bought the car. I like my car, so something minor like this wouldn't affect me buying the car. Yes, maybe I would negotiated the price for a bit less but I would have been more trusting of the people I dealt with at the dealership. As a result, I would be more likely to be a returning customer and refer others (such as my future father-in-law who is looking for a new car) to the dealership, creating more business. Maybe the sales team was unaware of this chip beforehand since my appointment was originally with Armando and I don't expect Greg to know every detail of our car offhand. Moreover, Bruce agreed to split the cost of the repair. However, I do feel as though good customer service would have either been more upfront beforehand or admitted to the miscommunication and offered to fix the cover free of charge. If the sales team had told me that it would cost approximately $X to repair and that's why they've priced the car at $YYY, then I would have felt that they were being more fair and trustworthy. After talking to the general manager, they agreed to cover the repair and I am happy with that. Unfortunately, my interactions with Greg completely soured my experience. He insisted that he gave the plates to me when we picked up the car (which was impossible since we dealt with Jesse), so I asked him to speak with Jesse who might have an idea where they are. He then lied to me about asking Jesse about the plates. I found his curt reply suspicious, so I called and talked to Jesse who confirmed he was lying and suggested they might be at the MTO. Then, I received a call from Greg saying that he sent the plates to the MTO. When I asked him about his change in story, he said he remembered it wrong and he can't possibly remember every situation perfectly. When I asked him when he remembered it differently because I would have appreciated being contacted, he told me he told me three days ago. Not only did I not speak to him about the plates until the evening before, but when I did, he was under the impression that I would find them if I looked at home. Even if his lie was unintentional, he continued to lie to avoid responsibility. I gave Greg the benefit of the doubt since I know I have been a more difficult customer to deal with, so I looked for the plates at home and confirmed with my family members to make sure we didn't have the plates. It's disappointing that he did not do the same for me and continued to lie after being faced with logical inconsistencies. I think what is the most disappointing is that nobody apologized to me or admitted to the mistakes, even after I presented clear evidence that Greg lied to me. I can understand that mistakes happen, but being accountable for your mistakes is important. Maybe if I would return as a customer if I didn't have to deal with Greg, but a great deal of trust is lost if even his superiors aren't admitting to his mistakes. More

Excellent costumer service Their sales staff took the time to listen to our families unique transportation needs and matched the right vehicle. They found me a nice 2017 dogde Their sales staff took the time to listen to our families unique transportation needs and matched the right vehicle. They found me a nice 2017 dogde ram 1500 quad cab express edition. I feel in love with it right. Truck comes all in black. Right there i told myself where i sign this truck. They worked on the financing right away. They got me an awesome deal. I picked my truck a week later. Once again thanks for all the help and excellent costumer service. My family loves our new truck. More