Southbank Dodge Chrysler LTD

My husband and I visited this dealership today with our 9 month old daughter, in search of a second vehicle. We worked with Wesley, who was very professional, polite, and personable. Had we only interacted w month old daughter, in search of a second vehicle. We worked with Wesley, who was very professional, polite, and personable. Had we only interacted with Wesley, our rating would have been 5 stars. However, one of the managers, Molly, completely ruined our experience due to her rude, condescending attitude and lack of professionalism. We had already been at the dealership for one hour and had to leave (as our visit was during our lunch break and we had to get back to work, mind you, we also had our baby with us) which Wesley was aware of, and respected. Molly on the other hand flat out told us that she would not be quoting us the vehicle we were interested in unless we went outside to look at it. My husband was already familiar with the car, and was happy making a deal so long as the car was priced out for us. She refused to price out the car for us, because we didn’t have the time to go outside and look at it. Without us looking at it, she would not price it for us. She said “I’ve had a lot of potential clients ask me to do this, and have not made a deal. If you’re serious about the car by looking at it now, then I’ll have it priced out for you.” We were willing to make a deal with Wesley, however, after our interaction with Molly we’d rather take our business elsewhere. More

The experience was great from when I walked in to the final purchase of my replacement vehicle for the one that was recently stolen. final purchase of my replacement vehicle for the one that was recently stolen. More

Excellent customer service, the drive up services were quick and convenient as well, I will definitely recommend quick and convenient as well, I will definitely recommend More

Very pleasant woman. She is good to arranged the relation customer and dealership Also Dan is the wright person to direct work to be done on vehicle and follow the work b She is good to arranged the relation customer and dealership Also Dan is the wright person to direct work to be done on vehicle and follow the work being perform. More

The total experience was great. For Sales to Finance to Service is all exceptional. Definitely a top dealer For Sales to Finance to Service is all exceptional. Definitely a top dealer More

Amazing and fast service. I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in super early. When I arrived I was again greeted by Tyler and Dan and Madeline. All ready to get my Jeep checked in and serviced. Tyler verified my appointment and got me in the system. While my Jeep was get repaired he also gave me some prices on future tires and things I asked about.and new side rails bumpers etc.. and Dan also assisted in suggestions on upgrades to my Jeep and future repairs to make it last longer. Madeline always smiling and making sure I was comfortable and if I needed anything in waiting room. She also checked up on my jeep few times to see how long it would be..and jet me updated. While I’m waiting room Emily also approached me and asked how I was doing and if I needed anything or assistance.. it didn’t take long before my Jeep was ready. Tyler came in and smiled and said “MR pruner your Jeep is ready And explained all that was done. On the way to pay rod and rj passed by me and both greeted me and also asked if I needed assistance. Repairs were done perfect and I’m very impressed with the speed and accuracy and amazing work that your staff and technicians do Tyler Dan RJ Madeline Emily and Rad and Brent and entire staff are amazing. They all are ready to. Assist me when I’m there and it’s very rare to see this amazing service anywhere. Most places you go you are just a number and treated as such. But at southbank the entire staff is more like a family team and it feels great. I drive all the way from brockville just to come to southbank because of the great quality of service. And I refer all friends and family Thank you southbank 👍😀. Adam pruner More

Thank you very much for your service. Your service was very professional and effective. Many thanks Your service was very professional and effective. Many thanks More

Service was amazing Tyler greeted me and took my keys and asked what I was getting done Oil change. And was friendly . Told me to grab a coffee and relax in waiting room. He and rj anlways annswer a and asked what I was getting done Oil change. And was friendly . Told me to grab a coffee and relax in waiting room. He and rj anlways annswer anll my questions And as I was on way there I saw Madeline. She was her cheerful self. Always smiling and happy. She goes out of her way to be polite and kind and . Asked me how I was and what I was in there for. She told me she would keep me updated on my Jeep and asked me if i had any questions etc.and as I was waiting in coffee area Emily also stopped to say hi and smiled and asked me what I was in for and if i had any questioned. She noticed my phone was dead and offered me a charger to use while I waited and that was very nice of her and very kind. I really appreciated that 😀 as I needed my phone. Charged. Great customer service thanks . while waiting rad and rj and dan and mike Thomas walked by and all greeted me and all asked how I was etc. the staff at southbank is absolutely amazing. It’s like a big family there literally. And they make me feel at home. I literally live 1 hour and half away and only deal with southbank for all my maintenance. Thanks Madeline Emily rad rj Dan Tyler and Mike Thomas and Brent. And staff at southbank. Keep up the good work More

They are very professional and caring about their customers. They go the extra mile to make thing right. customers. They go the extra mile to make thing right. More

Très bon service a la vente (Wesley Simard) et service rapide et efficace de la part de Ala alqasem au finance rapide et efficace de la part de Ala alqasem au finance More