South Pointe Toyota

Liars and Crooks Have been a Toyota customer for 12+ years and can't believe how they lie & steal. Went in to trade a RAV for a corolla to lower my monthly payment the Have been a Toyota customer for 12+ years and can't believe how they lie & steal. Went in to trade a RAV for a corolla to lower my monthly payment then hated the Corolla so wentbin to talk and found out I'm STILL paying the RAV out on my Corolla payment!!! This is information not provided to me at the time I was looking to trade my RAV. Salesman Craig Taylor is especially shifty, a liar and crook who won't tell the truth if it means it makes him a sale. I will never purchase a Toyota again because of my experience here. Buyer beware, ask a lot of questions if you're considering a vehicle from here because they sure won't offer you the truth. More

Worse service ever get from this dealer Booked an appointment for 9 am service , was told will take 2 hours , called back at 12;30, is not ready , called back at 1, told us need another hou Booked an appointment for 9 am service , was told will take 2 hours , called back at 12;30, is not ready , called back at 1, told us need another hour and half to get it done . Basically the car was not even in the shop yet . My husband was furious about it , when he told the service advisor Melissa we need to go a wedding at 3, her respond was “ you never tell me about it “ and no apologize, no sorry , it’s like is our fault that the car didn’t get done in 2 hours . Attitude from the new service advisor sucks . Dealing with this dealer since they open , use to be excellent service , but the last 2 times dealing with Melissa , has nothing good to say about her . She has absolutely no customer service skills . More

Last Minute Paperwork Scam I purchased a 2017 Rav4 and traded in a vehicle on that purchase. The trade-in vehicle had ~$1k of hail damage, which I had estimated through insuran I purchased a 2017 Rav4 and traded in a vehicle on that purchase. The trade-in vehicle had ~$1k of hail damage, which I had estimated through insurance but never claimed/repaired. This was discussed at the time of negotiating the trade-in value. We agreed to a price for the Rav4 and trade-in and signed the deal. When it came time to pick-up the Rav4 and hand in the trade-in vehicle, I completed the paperwork and was about to get the keys when I was asked to sign an additional form. This form was a waiver stating that I was authorizing South Pointe Toyota to repair the vehicle through my insurance and that I would be responsible for the deductible associated with that claim. Obviously, I refused to pay the deductible as this had not been discussed at any time prior. Mike ultimately agreed but this took a lot of back-and-forth. Mike then has the audacity to ask if I'd give them a 10/10 if called by head office. I explained how i was disappointed with the 'surprise' form and tactics. I regret not walking away and going to another dealership with a higher level of integrity. The vehicle has been great - just not the sales experience. More

Awesome Service! Professional, expedient and polite service. Great communication, as well. Treated like a VIP from beginning to end. Melissa Maslak was so helpful, and Professional, expedient and polite service. Great communication, as well. Treated like a VIP from beginning to end. Melissa Maslak was so helpful, and saved me money on my service! More

It’s was a very helpful They explain everything and gave every single option show all the number he make sure that I will understand every single thing,also all the benifits. They explain everything and gave every single option show all the number he make sure that I will understand every single thing,also all the benifits. More

Amazing Service Everyone that I have dealt with at Southpointe has ALWAYS given me the best service that I have ever received at any dealership. This is my first Toyo Everyone that I have dealt with at Southpointe has ALWAYS given me the best service that I have ever received at any dealership. This is my first Toyota product and I will be coming back!!! More

Great service every time I bring in my vehicle from Oliver to the shuttle driver, better service than from the dealer I originally bought it from from Oliver to the shuttle driver, better service than from the dealer I originally bought it from More

Excellent customer centered perspective! From the sales process to service, the process in buying and maintaining a vehicle through South Pointe Toyota has been excellent. I have and will co From the sales process to service, the process in buying and maintaining a vehicle through South Pointe Toyota has been excellent. I have and will continue to recommend them to friends and family. More