Signature Mazda
Richmond, BC
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1,945 Reviews of Signature Mazda
We had an excellent experience when we met with Chris to review what cars were available and to work out what options were available at what cost and the give and take to the decision to lease. Our son and review what cars were available and to work out what options were available at what cost and the give and take to the decision to lease. Our son and daughter are customers of Signature Mazda and referred us since they have been happy about the way they have been dealt with. More
All my questions regarding this first service were competently and professionally answered. The service was completed sooner than originally estimated which I really appreciated. competently and professionally answered. The service was completed sooner than originally estimated which I really appreciated. More
Upon arrival for a scheduled appointment, I waited for its completion at the dealership. Service was prompt, pleasant, professional and on time. For the very first text I received indicating who my servic its completion at the dealership. Service was prompt, pleasant, professional and on time. For the very first text I received indicating who my service consultant contact was to when I was advised that the car was ready was done seamlessly and efficiently, as always. More
One star for now I agreed to purchase a 2022 Mazda3 from them on August 1st and agreed to pick up the next day on the 2nd at 3:30pm when I arrived on the 2nd the car wasn’t ready and was told to wait for 3 them on August 1st and agreed to pick up the next day on the 2nd at 3:30pm when I arrived on the 2nd the car wasn’t ready and was told to wait for 3 hours with varying excuses before a finance manger finally came to see me they quickly took my money and had me sign a single piece of paper that did not include the VIP package that was offered to me for free (why offer something and not deliver on it?) then I was rushed over to an offsite insurance agency to get my plates. I was given zero assistance on putting the plates on and no screws or front brakes to secure them. When I went back to the dealership to ask I also noticed the windshield was cracked (was no visible during the test drive due to a window sticker) not a big deal they agreed to pay my deductible but have since ghosted me. The most frustrating part is the sales manager was supposedly too busy to even shake my hand and apologize for my experience. I am shocked considering I choose this dealer because of the positive reviews given to me by my friends and co workers. Now I can understand being busy but I can’t excuse the poor attitude given to me by the sales team and finance manager they made me feel like I was being overbearing even though I showed up on time with a bank draft for the full amount. I will edit this once and if they attempt to resolve my issues More
This Dealer has been where we brought our previous Mazda cars’ to service and now we bought the third Mazda car from. I think it shows that we do have faith in your business. We hope and expect a good ex cars’ to service and now we bought the third Mazda car from. I think it shows that we do have faith in your business. We hope and expect a good experience with you. More