Signature Mazda

Bad customer service in Service Department .Did not take responsibility after making mistakes After car wash in service department, my car was scratched, They denied the mistake and turned ar .Did not take responsibility after making mistakes After car wash in service department, my car was scratched, They denied the mistake and turned around said that the scratches was pre-exists. More

New Mazda 3 Hi there, Just wanted to say how pleased I am with my new 2018 Mazda 3 purchase. Everything was top notch, from a very helpful and knowledgeable sales Hi there, Just wanted to say how pleased I am with my new 2018 Mazda 3 purchase. Everything was top notch, from a very helpful and knowledgeable salesperson (Justin Kim) and very efficient support staff. I have bought a few new cars in my time and this was the best by far. Highly recommended. More

A very pleasant morning at signature Mazda My service appointment ran smoothly yesterday morning. I arrived at 9am. I was home by 1pm. I new it was going to be a longer service, but from the My service appointment ran smoothly yesterday morning. I arrived at 9am. I was home by 1pm. I new it was going to be a longer service, but from the moment I entered the door until I left Sean the service representative kept me up to date on the progress of my vehicle. The vehicle was returned in a timely fashion. It was vacuumed and washed. What more can you ask for. Thank you Signature Mazda. More

Awesome experience! I was so impressed with the efficiency, organisation and friendliness of the service person who helped me. The waiting room is very comfortable, there I was so impressed with the efficiency, organisation and friendliness of the service person who helped me. The waiting room is very comfortable, there's free coffee and Wi-Fi! I couldn't imagine a better experience. More

Overall very nice and friendly staffs. I brought in my Collector's car 93' Mazda RX7. The service team showed appreciation of my car and understand the need and care for my regular mainten I brought in my Collector's car 93' Mazda RX7. The service team showed appreciation of my car and understand the need and care for my regular maintenance. The entire staff showed interest and I had a good conversation with the staffs throughout my time there. The work was done promptly with no issues. More

Excellent visit It was an excellent visit without the push. Also knowledgeable and easy to get a hold of regarding any questions. Got the car I want ! It was an excellent visit without the push. Also knowledgeable and easy to get a hold of regarding any questions. Got the car I want ! More

NO HELP> NO DEAL! I recently took a day off to look for a new vehicle for my family and after visiting other dealerships at the Richmond auto mall i stopped into the si I recently took a day off to look for a new vehicle for my family and after visiting other dealerships at the Richmond auto mall i stopped into the signature mazda dealership. I was so surprised that upon entering the dealership, there seemed to be plenty of sales personal, yet for the entire time that I was looking around, no one came to ask if they could help or assist me. Anyhow, despite being very interested I found myself going from, seriously considering purchasing a mazda for my own, to not even considering it an option. I felt so neglected and unwelcome there. They basically ignored me the entire time I was there even AFTER I REQUESTED ASSISTANCE!!!! (NO ONE CAME TO HELP ME) Fortunately, being at the automall, I was able to go to the next dealership where I felt valued and respected. I was able to purchase a vehicle that day, Just NOT A MAZDA. MAZDA PLEASE LEARN TO VALUE ALL CUSTOMERS>> More

Good Salesperson Jeffrey was an excellent salesperson who answered all of my questions. He followed up with concerns and was not pushy like other sales people at diff Jeffrey was an excellent salesperson who answered all of my questions. He followed up with concerns and was not pushy like other sales people at different dealerships. More

I left feeling disappointed I had a horrible experience , I got no resolution to my concerns. I will never go back to this Signature Mazda again. This dealership appears not to c I had a horrible experience , I got no resolution to my concerns. I will never go back to this Signature Mazda again. This dealership appears not to care about customer service. More

Twelve month service I was informed when I arrived that my service appointment was not until the next day. Thankfully Sean was helpful and said he would manage to fit me I was informed when I arrived that my service appointment was not until the next day. Thankfully Sean was helpful and said he would manage to fit me in and provide the courtesy car I had arranged. When speaking to the person who made my 12 month service appointment I confirmed with her the day and date that I wanted the appointment. Mistakes happen and I assume she made an error when inputting the date. My car was in service for 5 hours, 2 hours longer than expected, however, I appreciated that Sean stayed in communication with me about the delay and the reason for it. I was surprised when William, who, assisted us when we took possession of the car 11 months ago came up to the desk when I was paying to say hello and ask how I liked the vehicle. A nice touch. More