Signature Mazda

as follows Our sales agent is very enthusiastic, knowledgeable and quite straight forward with the sales. He took us for a test drive and explained different fe Our sales agent is very enthusiastic, knowledgeable and quite straight forward with the sales. He took us for a test drive and explained different features of different cars for us to compare in a none-hurried manner. He even suggest for us to compare to other makes of cars before making our sales. More

Overall good kept well informed of work needing to be done. There was a mix up on the booking (booked as minor service, when needed major service). This was handl kept well informed of work needing to be done. There was a mix up on the booking (booked as minor service, when needed major service). This was handled professionally and a loaner vehicle was provided to compensate for the extra time needed. More

A Long overdue service call for my Mazda speed 3 Hello , my name is Frank Modenese and just recently brought my baby in for a long overdue servicing . Right from the get up and go , the representativ Hello , my name is Frank Modenese and just recently brought my baby in for a long overdue servicing . Right from the get up and go , the representatives from the service bay were extremely courteous and made me feel very welcome.i.I explained what I wanted done and what to check for so we proceeded with some paperwork and boom it was done . My car is a 2012 Mazda speed 3 , a fairly rare car so it was in my best interest to have it looked after by the professionals. For the work that had to get done ,the car couldn't of ended up in a better place, sure it may have cost a bit more but the end result is knowing that the right people worked on my car . When I got car back it was like driving it for the first time , I literally had to educate myself on how to drive the car 'Wow!. I also called the service manager to tell him thank you for looking after me the way they did and to let the technical mechanic know how much I appreciate the job well done . In closing , all the people at Signature Mazda at the auto mall in Richmond BC are fantastic ,and yes absolutely I'll go back , so if you're thinking about doing business with this dealership , I would say go and enjoy the experience. Thanks Again Signature Mazda More

Annual Service CX-5 Took 1 hour less than promised including car wash!All checks were made and recorded so I could easily see all areas of the car were in good shape Took 1 hour less than promised including car wash!All checks were made and recorded so I could easily see all areas of the car were in good shape More

Professional, friendly & thorough This was my first time visiting Signature Mazda and I was very impressed with the clear & concise communication. I found the staff attentive and frie This was my first time visiting Signature Mazda and I was very impressed with the clear & concise communication. I found the staff attentive and friendly. I will be back. More

Friendly and informative Explained the work to be done. Why it had to be done. How long it would take and a cost estimate! Couldn't get any better than that. Oh yeah the coffe Explained the work to be done. Why it had to be done. How long it would take and a cost estimate! Couldn't get any better than that. Oh yeah the coffee wasn't bad either! More

Kelly Lam Fantastic and Amazing Service provided by Alice Lee and the team. I am completely satisfied with her service. Definite will refer friends and relative Fantastic and Amazing Service provided by Alice Lee and the team. I am completely satisfied with her service. Definite will refer friends and relative to Alice Lee. More

Always very responsive to questions I went to dealership on a very busy time at the end of a month , yet all staff were very attentive to greeting me , and arranging a test drive (CX-5) I went to dealership on a very busy time at the end of a month , yet all staff were very attentive to greeting me , and arranging a test drive (CX-5) More

Very professional From the time I stepped into the showroom I felt "welcome" by the entire staff. Sales person (Justin Kim) made sure all of my expectations were met From the time I stepped into the showroom I felt "welcome" by the entire staff. Sales person (Justin Kim) made sure all of my expectations were met and the level of professionalism was exceptional. Was really impressed my new car was delivered same day and Justin spent the time to go through countless technology features. Throughout the deal I never felt pressured or rushed and I left feeling extremely happy and satisfied. More

Well served when there The people here are super friendly and treat you very well. They do always seem to be busy so if you need to rebook for another appointment, it seems The people here are super friendly and treat you very well. They do always seem to be busy so if you need to rebook for another appointment, it seems you will consistently need to call them to see if your parts have arrived. I was told that they will call me asap when the parts arrived but didn't receive any calls for 2 full weeks. I called the beginning of the 3rd week and was told it has arrived. I booked for service at the on the day at the very end of the 3rd week and when I got there I was told that it might be the incorrect part since they weren't the ones that called me to say that the parts have arrived.... In the end, yes, the parts were correct so my car did repaired promptly and quicker than the estimate time so that was great. However, this just makes me come back to the original question again on why no one called when the parts were already there. It probably is a timing thing and not really blaming anything on anyone but it just turns out that this was my experience there. More