Sherwood Park Hyundai

Amazing service!! Would and have recommended Josh. We were looking at other dealers. We chose Hyundai because of Josh. Excellent Service!! We really felt comfortable wi Would and have recommended Josh. We were looking at other dealers. We chose Hyundai because of Josh. Excellent Service!! We really felt comfortable with Josh. He even came on his day off. More

Lack of openness I was contacted last week with an offer of a $5000 prepaid Visa card if I traded in my 2014 Santa Fe. I was totally honest & said I thought I owed t I was contacted last week with an offer of a $5000 prepaid Visa card if I traded in my 2014 Santa Fe. I was totally honest & said I thought I owed too much. Made an appointment for Saturday at 10 am. If Josh had of told me upfront that they were going to use the $5000 rebate toward the vehicle instead of giving it to me as a prepaid card it would have gone no further. I had no intention of trading until I got the offer for the prepaid card. Brian & Brad in finance were great explaining everything but before everything was finalized I was informed that the rebate was used on the vehicle & I would not get the $5000 prepaid card. Brian went over the sales agreement & nowhere did it show that there was a credit of $5000. I felt Doug was almost nasty when told that due to the fact that I was not getting the $5000 prepaid card I would not be going through with the sale. The prepaid Visa card was the main reason why I had considered trading my Santa Fe as there is only 18,500 km on her. I was told I had wasted everyone's time with no consideration of the 4 hours I had wasted there. Doug even brought up the fact that my husband & I had won $5000 at that dealership August of 2013. Have no idea why, this was brought up unless he thought I did not deserve the rebate. I was asked to leave & will not be back. If Josh had of said to me right from the start, Bev there is a $5,000 rebate & we are going to apply it to the cost of the vehicle instead of giving it to you the whole situation would have ended there as I would not have even considered going through with the deal. If you are going to be purchasing from this dealership you had better dot your I's and cross your t's. More

I would Highly Recomend this Dealer and Shelly the sales Rep They were very easy to deal with accommodating and patient. Finance was informative and thorough .Very happy with the deal I received on my new car. They were very easy to deal with accommodating and patient. Finance was informative and thorough .Very happy with the deal I received on my new car. More

Excellent customer service We purchased a Hyundai Santa Fe from a different dealership however decided to use Sherwood Park Hyundai as our "home" dealership as its very close to We purchased a Hyundai Santa Fe from a different dealership however decided to use Sherwood Park Hyundai as our "home" dealership as its very close to where we live. We've had to have a few warranty things done to it (unfortunately), I dealt with John Vaage for both warranty issues and both times he went above and beyond what a normal Service guy would do. More specifically, we had an issue with our tires (all 4 tires were defective from the factory) and we had to deal with Kuhmo Tires. Dealing with Kuhmo tires was a pain in the xxx as they mostly deflected the issue. Over time, John was able to sort of THEIR issues and get them to get us four new tires. Unfortunately Kuhmo only wanted to pay a certain amount even though Hyundai was able to prove the tires were defected from factory. I was told by Hyundai that I was on the hook for about $300 for labour, cost of the new tires, etc.. which is absurd as the tires were simply defective from factory. John was able to get me into the shop within a day of sorting this issue out with Kuhmo and had the new tires on within hours. Upon picking up the Santa Fe, I voiced my displeasure with having to pay $300 for an issue that was clearly Kuhmo Tire's issue. John spoke with his manager Dave Brooks and I was out the door without having to pay the approximate $300. Both Dave Brooks and John Vaage were very professional, answered emails quickly and dealt with the issues. This dealership is clearly committed to customer service and ensuring their Hyundai customers leave the door with a smile on their face, which is what I had when I left. Thanks again to both, I'll definitely be dealing with John and Dave again if I have to return. More

GUTCHECK to head Check. I took my Elantra in for the regular maintenance early in the morning. Later that afternoon I got the link to the Vehicle report. As I am not much of I took my Elantra in for the regular maintenance early in the morning. Later that afternoon I got the link to the Vehicle report. As I am not much of a car guy, the amount of work / Money that was needed on my vehicle floored me. Needless to say my mood was incredibly sour when I went to reclaim my car. I met with John (The Service Advisor). He explained to me their Good/Better/Best policy and made it way easier to understand the system they use. Leaving the dealership I felt a whole lot better. Thanks John! More

2014 Santa Fe limited Very good service provided by both Josh and Doug. Josh treated us very well and was very accommodating when we needed to use a vehicle while ours was Very good service provided by both Josh and Doug. Josh treated us very well and was very accommodating when we needed to use a vehicle while ours was being repaired. They even delivered our vehicle to camrose! Very happy with my experience at sherwood park Hyundai! More