Sherwood Park Hyundai

A very helpful staff. Chance was especlky helpful. I have a lot on my late at the moment so super service was very much appreciated. Chance was especlky helpful. I have a lot on my late at the moment so super service was very much appreciated. More

Service on this occasion was good but after the visit before about 2yrs ago, I think, I was treated very poorly by service. After that I vowed never to buy another Hyundia. I needed a new wire harness pu before about 2yrs ago, I think, I was treated very poorly by service. After that I vowed never to buy another Hyundia. I needed a new wire harness put in which should have been done under warranty but they refused saying it wasn't covered. I have the platinum insurance program and it says in there it is covered. You may check on my past service to see what it was. He also claimed my warranty was run out but I didn't have my contract we me to prove him wrong. Until this has been corrected I am being very verbal to people who ask about my Santa fe, never to buy one from your dealership. To check my work orders, look under 7806622623 if you really want to know. More

Friendly and efficient dealership and staff. Always the only place I take my car for service Always the only place I take my car for service More

amazing staff and very quick and convenient- always on time and honest- will recommend to all my friends and family - i have purchased and serviced 3 cars here time and honest- will recommend to all my friends and family - i have purchased and serviced 3 cars here More

Seamus, Chance, Michelle are amazing. They are welcoming and give great service every time I come in for service. They got me in and out fast and I was able to make it to work on time. Th They are welcoming and give great service every time I come in for service. They got me in and out fast and I was able to make it to work on time. Thanks guys. More

So I went there for my flat tire issue. They fixed it 2 years ago and did both completed the repair. I have to spend 3 hours today just because it was not done properly at the very first pl They fixed it 2 years ago and did both completed the repair. I have to spend 3 hours today just because it was not done properly at the very first place. Kept my car in for 3 hours and then they say they cant do anything coz tire are not on rims. I paid 1500 for my tire warranty for this kind of service??? Worst customer service. Never ever in my life i will go for hyundai again. They just talk to you sweetly when they want to sell but when it comes to providing customer service they are worst. I was sitting there in cold and fever for 3 hours so that i can get the mess clear that was created by them. More

Great service. Polite staff. They are always ready to take me when I arrive and go through what’s been done when I go to pick up the car Polite staff. They are always ready to take me when I arrive and go through what’s been done when I go to pick up the car More

I scheduled an oil change for 11 a. m., but didn’t receive my car back until 4 p.m.—a five-hour wait for a basic service. When I asked for an update three hours in, I was told they were m., but didn’t receive my car back until 4 p.m.—a five-hour wait for a basic service. When I asked for an update three hours in, I was told they were “just getting to it.” Communication was poor throughout, and getting a simple status update felt like pulling teeth. When I raised my concerns with the service manager, he was dismissive and responded with, “Well, we are here now,” showing little accountability or concern. Overall, the customer service experience was extremely disappointing. More

Don’t believe a word they tell you especially at Sherwood Hyundai make sure you have everything in writing they don’t honour what’s promised and there manufacturer warranty is xxxx when they say only thing t Hyundai make sure you have everything in writing they don’t honour what’s promised and there manufacturer warranty is xxxx when they say only thing that isn’t covered is brakes bunch of snakes and smug xxxxxxxx I would never buy another one or recommend to anyone More

I originally came to Sherwood Park Hyundai for a simple oil change, which turned into a five-hour ordeal despite being scheduled for 11 a.m. I didn’t receive my car until 4 p.m., and had to repeatedly ask oil change, which turned into a five-hour ordeal despite being scheduled for 11 a.m. I didn’t receive my car until 4 p.m., and had to repeatedly ask for updates. When I finally brought it up to the service manager in person, his attitude was dismissive and unapologetic. He told me, “Well, we are here now,” showing no real accountability or concern. After sharing my honest experience in a review, the same service manager emailed me saying the dealership would rescind a previously offered free detail and oil change if I didn’t take the review down. I found this incredibly inappropriate—it felt like an attempt to silence me for speaking honestly. When I expressed how uncomfortable this made me, he doubled down, saying he saw “no benefit” in providing services to an “unhappy customer.” While I was told I could still use the oil changes I prepaid for at the time of purchase, I now feel bullied and completely uncomfortable returning to the dealership. I should not have to choose between my voice and my money. This experience has made it clear that honest feedback is not welcomed here—only silence in exchange for service. That’s not how customer service should work. More