Sherwood Park Hyundai

Starting off calling: calling to schedule a service was a nightmare. Huge language barrier and it was very frustrating trying to book a service in Alberta and they were trying to send me to Ontario. Second nightmare. Huge language barrier and it was very frustrating trying to book a service in Alberta and they were trying to send me to Ontario. Secondly I called financing for my payout amount as I was looking at options and the finance lady was awful. She did not want to give me my payout, she was rude. I finally got the payout when I agreed to speak to a sales person in the dealership. Within 30 mins the sales department was calling me and continued consistently to call me that day. Get to service and the guy was super nice. He listened to some items we would like looked at in the vehicle for us. The car is a 2022 with 28k KM’s on it. So in other words hardly driven. Things like the 360 degree cameras were not working, cruise control had a mind of its own and lastly the the touch screen did not work AT all. We get the service report back that all was checked, fixed and running well and my warranty was good into 2026. Drive it for 10 mins and the screen isn’t working again. We take it back and now they want to charge us for to fix it. We are now waiting to hear from Hyundai Canada to see if it is covered. Not sure how a “luxury “ model car with 28,000KM can have this type of issue. Not to mention they recommend new tires because mine were starting to “fringe”. Would not recommend the dealership or the vehicle ( Palisade ) purchased other than it looks nice. Our service guy was very nice but sending us home with a service report that all was good and looked after to find out it’s not is not okay! Totally feel lied to and that things were over looked. More

They diagnosed and repaired (thru warranty) an issue that another dealership could not or refused to give it any concern. I was happy they took the steps to identify the issue and eventually repair it. Commu another dealership could not or refused to give it any concern. I was happy they took the steps to identify the issue and eventually repair it. Communication was pretty good also. More

Thanks Tony for the service you gave us regarding the purchase of the 2017 Lexus. We are happy with the service you gave us.Thank you! Neil and Mavis purchase of the 2017 Lexus. We are happy with the service you gave us.Thank you! Neil and Mavis More

Annie was amazing and very kind! The services I needed went very quickly and having Uber as a service was a nice addition. The services I needed went very quickly and having Uber as a service was a nice addition. More

Annie was amazing, kind and helpful. She even helped me with my heavy car seats. The only con I found during my time here, was I really had to question the complimentary car wash. If it She even helped me with my heavy car seats. The only con I found during my time here, was I really had to question the complimentary car wash. If it wasn't for the lines indicating the spray had happened, I would have called and asked what happened about that. There are still bug guts, bird poop, and grime all over. Not really complimentary if it wasnt truly washed well and I still have to go and get it through a different car wash to clean off the bug guts and bird poop; this was disappointing to experience after feeling exited that I can knock off car wash from my To-Do list. Now, I still have to get my car washed. More

The service work was completed without issue and in the timeframe provided. The staff is friendly and professional. timeframe provided. The staff is friendly and professional. More

They always do a fantastic job with our car in the service department. The booking of the appointment is the only thing that stops it from being a 5 star. service department. The booking of the appointment is the only thing that stops it from being a 5 star. More

Prompt friendly service with the required work being completed on a timely basis. Very good service. completed on a timely basis. Very good service. More

AWESOME SERIViCE Chance is the best friendly people, not a lot of questions asked gets work done right away a lot of questions asked gets work done right away More

I appreciated the extra time spent on each step of service! Thank you to the team for your help finding the right car for us service! Thank you to the team for your help finding the right car for us More