Sherwood Park Hyundai

Hi, on Thursday morning Jan 13th I left a $500 deposit on a vehicle listed on your website, a salesperson got in contact with me pretty quickly after and said he would look after the details. I didn’t hear m a vehicle listed on your website, a salesperson got in contact with me pretty quickly after and said he would look after the details. I didn’t hear much back except for the exchanging of my trade in details. On friday the 14th I left a couple of website correspondences, I left the sales person 2 emails and I left a message on his voicemail. After receiving no replies I came in after work that evening. I was informed that the car is in great demand and not available. (This means that a deposit should not be able to be left on a vehicle listed on your website just FYI). The salesperson told me that he would have finance look at getting me the money on Saturday but that it would take 2 business days to get it back to me due to banking. I’m unsure how this is still a thing as you can take my money in seconds in this land of electronic money transfers, but it’ll take 2-3 business days to return so I went with that. It is now Thursday, it has been 6 days since I have requested my MY money back and 4 business days. Im unsure what the hold up is. As an addendum, I also saw a new vehicle listed on your website Saturday the 15th, inquired about it, received a phone call the next day as to its availability saying pretty much that you aren’t sure. And that I would receive a phone call later that day or on Monday, I later had to call late into Monday to find out that it wasn’t available. Every other dealership that I have dealt with has been prompt with service, very prompt actually. You guys seem to be in a bit of chaos. If I could leave any advice, don’t list vehicles on your website that aren’t available and definitely don’t accept deposits on them as you seem unable to return the customers money. More

give a zero if I could. You guys have done nothing but screw my sister around to fix her BRAND new car since July. Second time now she's been booked for the repairs and oh shock shock surprise surprise yo screw my sister around to fix her BRAND new car since July. Second time now she's been booked for the repairs and oh shock shock surprise surprise you can't fix it yet again. Oh but while popping out a dent you break her light and glue it back together for now because oh look you can't fix that properly now either. Twice you people have left her stranded without a vehicle and her three freaking kids. Wasting her gas going back and forth. You guys are the biggest joke of a dealership I have ever seen. I'll be making sure not to refer you to anyone and everyone I know will know the xx you all pull. Such a bloody joke! More

Great service, Well knowledgeable staff helped pick the right vehicle for me. Went over all my options and helped my get good financing. Would highly recommend them if you are in the market for a new vehi right vehicle for me. Went over all my options and helped my get good financing. Would highly recommend them if you are in the market for a new vehicle. Shout out to Blake F. thanks for showing my all the neat things about my new ride! More

Obviously top-driven attitude of total disrespect for health and safety of employees and customers. I was at this dealer for emergency service. What I saw while I waited was totally disgusting: - No si health and safety of employees and customers. I was at this dealer for emergency service. What I saw while I waited was totally disgusting: - No signs at entrances to the show room requiring face coverings. - Staff not wearing masks in work areas, walking through public areas, and sitting at desks - Staff not wearing masks properly (not covering nose or below chin) - Sales staff meeting in show room with no masks, some staff have masks pulled below chins, most, including leader, do not have any mask at all - No corrective action by workers or leaders, indicating top-to-bottom culture of non-compliance, I sensed a culture that actually discouraged compliance - When I challenged one employee his response was "Oh, I just left it at my desk". Didn't do anything until I continued to engage, then finally asked the receptionist if she had a mask. - I felt unsafe here, and so instead of waiting I called my wife to come pick me up. In a blizzard. - If this is the way you deal with a public health emergency, with clear rules in place for workplace behaviour, how can you be trusted to properly service a vehicle? Obviously don't care about public, it appears things haven't changed very much since we stopped dealing with this location in 2010. We were considering changing where we do our service and we're in the market for a new vehicle to replace our Sante Fe - this dealership will not be in the conversation. More

Staff is friendly and the availability of a shuttle is a definite perk. Always feel like my vehicle is being well looked after. definite perk. Always feel like my vehicle is being well looked after. More

They kept on time for my appointment and finished the jobs in a timely manner. Colton was helpful with my issue and taking down all details. Like the free car wash and the scuttle driver’s chat. jobs in a timely manner. Colton was helpful with my issue and taking down all details. Like the free car wash and the scuttle driver’s chat. More

I went in with an extremely difficult problem to solve and they were able to come up with a perfectly reasonable explanation that matched the timeframe I had described. Fantastic service and they were able to come up with a perfectly reasonable explanation that matched the timeframe I had described. Fantastic service More

Your service department is awefull please feel free to call me why not happy with the service AT ALL call me why not happy with the service AT ALL More

Brought my Santa Fe in for its regularly scheduled service appointment. I was greeted immediately upon arrival and the staff were all friendly and helpful. My vehicle was ready within the timeframe th service appointment. I was greeted immediately upon arrival and the staff were all friendly and helpful. My vehicle was ready within the timeframe that was communicated to me so overall a great experience. More