Sherwood Park Dodge Chrysler Jeep Ltd

Service - NOT I took our vehicle in for servicing in June of this year. I told them the check engine light kept coming on and the vehicle had a shudder and vibrati I took our vehicle in for servicing in June of this year. I told them the check engine light kept coming on and the vehicle had a shudder and vibration when driving and made a lot of noise. Sherwood Dodge said they hooked the vehicle up to the computer and no errors were found. They charged $144 to “REPROGRAM PCM WITH LATEST SOFTWARE. (CHECK ENGINE LIGHT IS ON)”. A total of $2,550 worth of work was done, $862 of which was covered by warranty. Shortly after getting the vehicle back, the check engine light was coming on again, and the shudder, vibration and noise were still there and kept getting worse. We bought a vehicle code reader and, sure enough, an error code came up – the symptoms of which are very similar to the symptoms we were experiencing with the vehicle. I took it back to Sherwood Dodge this week. We had to pay again ($270) to have the diagnostics done again. They came up with an additional $1,340 worth of work to be done. Really? None of this was discovered in June but now suddenly it is? And, of course, the warranty is now expired (over the KM). When I advised it should still be covered by warranty as the problem was brought to their attention before the warranty expired I was told the problem wasn’t there when they had the vehicle in June. I responded “of course the problem was there, that’s why we brought the vehicle in. It’s not my fault you couldn’t find the problem.” One of the “cautions” on the recommended work this week is “Replace left rear axle seal (Found rear differential seep)”. Nothing to be done at this point but to keep an eye on it. What? In June Sherwood Dodge did “Replace both rear axle seals (Found both rear axle seals to be leaking)” and now they are warning us one of them is “seeping”? I advised them not to do any of the work as we would take the vehicle elsewhere as I have lost all confidence in Sherwood Dodge. I took the vehicle elsewhere to have it serviced where I was told I was the second customer today to come in complaining after being at Sherwood Dodge. More

Very helpful I stopped by Sherwood dodge and was greeted by their friendly staff who was very helpful and made this proceas very easy for a single working mother I I stopped by Sherwood dodge and was greeted by their friendly staff who was very helpful and made this proceas very easy for a single working mother I would highly recommend Sherwood dodge to any of my friends! More

Bud Massey I find Bud very pleasant and helpful to deal with... very honest and informative. Upon arrival I was meet with a pleasant handshake and pleasant smi I find Bud very pleasant and helpful to deal with... very honest and informative. Upon arrival I was meet with a pleasant handshake and pleasant smile. I will recommend him to my friends. More

Mr Bud Massey Hard working and very informative man. Pleasure to deal with. I will recommend Bud to all my friends . Worth the trip to this dealership You won' Hard working and very informative man. Pleasure to deal with. I will recommend Bud to all my friends . Worth the trip to this dealership You won't be disappointed More

Bud Massey Great guy to work with. I highly recommend Bud Massey to anyone who is looking for a new vehicle. Happy and easy to get along with. Thanks Bud :-). Great guy to work with. I highly recommend Bud Massey to anyone who is looking for a new vehicle. Happy and easy to get along with. Thanks Bud :-). More

Great person I purchased several used vehicles from Bud in the past. Will see him at Sherwood Dodge in the near future. Great person to deal with. Honest and true. I purchased several used vehicles from Bud in the past. Will see him at Sherwood Dodge in the near future. Great person to deal with. Honest and true. More

Exceptional experience I've been working with Adam Pollock in sales for the past month and a half to factory order my 2018 Challenger. He has been awesome to work with from I've been working with Adam Pollock in sales for the past month and a half to factory order my 2018 Challenger. He has been awesome to work with from the first time we sat down together. Adam listened to my wants and needs in the vehicle to help me order my dream car. He was very prepared for each meeting, and arranged to have me pre-approved and my car appraised ahead of time so when the car arrived 6-8 weeks later, the deal would be smooth and quick. 6 weeks later, I got a call from Adam that my car had arrived. In those 6 weeks, he continued to keep in touch with me and keep me updated on the progress. When my car arrived, Adam was quick to get me in to get me in my new car. Unfortunately, it was in that meeting that I found out my original appraisal had been incorrect - to a tune of a couple thousand dollars. I wasn't very happy - but Adam sent me home in my new car for the night while he worked with finance and his manager to make it right. I went back 2 days later (as I wasn't able to the day in between), and Adam greeted me enthusiastically and told me I would be sitting down with his manager, Curtis Nykyforuk, to see what they could do. Curtis was very professional, and quick to build rapport and make me at ease. He was very understanding of the situation, and very willing to make things right. I walked in there pretty upset still, but after talking to Curtis and Adam, and after the concessions they provided, I had a grin from ear to ear knowing we could make this work. From there, I moved into Rob Shaw's office in finance. Again, he was very eager to make me happy and to ensure I understood all the possible options available to me. I've never seen a car deal been financed so fast and easily. He made the whole process very simple. Thank you Adam, Curtis, Rob, and the rest of the staff at Sherwood Park Dodge for making what could've been a very bad situation one of the best experiences I've had! More

Bud Massey Purchased my Dodge Journey in Whitecourt in May. I had no idea that Bud would be joining your sales team. My next purchase will be from Sherwood Dod Purchased my Dodge Journey in Whitecourt in May. I had no idea that Bud would be joining your sales team. My next purchase will be from Sherwood Dodge and Bud Massey my trusted friend for over 30 years. More

Exceptional Customer Service Looking for a replacement vehicle is stressful and time consuming. I live in another community so having a salesperson like Bud Massey provide assist Looking for a replacement vehicle is stressful and time consuming. I live in another community so having a salesperson like Bud Massey provide assistance long-distance is saving me valuable time as I look for a newer model. He is handling the "leg-work" providing me with options that suit my budget. Thanks Bud for your professional assistance - best customer service I have seen in a long time. Would recommend the dealership and Bud to anyone looking to make the investment in a new or used vehicle. Donna More

Very Good Service, Friendly Helpful Salesman (Bud Massey) Although my RAM 3500 was purchased in Saskatchewan, I live in Sherwood Park and have it serviced at SP Dodge regularly. They have great service staff Although my RAM 3500 was purchased in Saskatchewan, I live in Sherwood Park and have it serviced at SP Dodge regularly. They have great service staff and are prompt with the service delivery always within the timeframe they quote. While waiting for an oil change to be completed, I was approached by Bud Massey for a chat to see if I was happy with Sherwood Park Dodge and if he could be of service. We spoke about the possibility of trading in my current vehicle for a newer model. I told him that I was musing on the idea, but was not committed. Bud was very giving of his time knowing that I had no commitment to trade up. He was very congenial in answering all my many questions, and provided the information I needed on the newer model, and provided the opportunity to evaluate my current vehicle as a trade in. After consideration, I decided to keep my current vehicle. Bud was very understanding. If you are looking for a friendly guy to discuss the possibility of a new (or used I imagine) vehicle, I recommend you chat with Bud. More