Sherwood Honda

Bought my Vehicle I had been trying to sell my car privately. Bryan McIsaac who is the Acquisition Manager at Sherwood Honda reached out to me, and after a brief conver I had been trying to sell my car privately. Bryan McIsaac who is the Acquisition Manager at Sherwood Honda reached out to me, and after a brief conversation, we arrived at an acceptable sale price for the vehicle. I brought the vehicle to the dealership, they had a quick look to confirm the vehicle was as I had represented, which it was, and they handed me my payment. Fast, friendly and very convenient. I would deal with Bryan again without hesitation More

HORRIBLE EXPERIENCE. I had been working with Cody all HORRIBLE EXPERIENCE. I had been working with Cody all week to purchase a vehicle, we had just about closed on one and I was about to send the depo HORRIBLE EXPERIENCE. I had been working with Cody all week to purchase a vehicle, we had just about closed on one and I was about to send the deposit. One of the other salesperson went and sold it on us. We had then found another vehicle, a Honda HRV, I put a deposit on it, under the impression that the vehicle was in "fantastic shape" the day I closed on the vehicle and nade the deposit, Cody wasnt there and I was talking with a supervisor named Michael who also gave me the impression that the vehicle was in great shape. Knowing I was making a 10 hour trip to purchase a vehicle, I got to the dealership to find that the vehicle was not in the shape they had told me it was in. The first thing we noticed was that the button for the hatch was not working, then we noticed there were scratches all over the hatch below the window. Upon getting in the vehicle, we find a large hole in the floor of the passenger side. The roof of the vehicle was also extremely stained and muddy. Upon test driving it, we found the navigation was glitchy and not properly working as well as the sport mode would not allow us to shift gears. We came back to the dealership to ask about these concerns and Cody played innocent acting like he hadnt seen these problems before. Pretty hard to miss a large hole and stained roof. We went into the office and sat at a desk and told them I wasnt going to pay that much for a vehicle after driving for so long to find it not in the shape I was told it was in. Cody went and got his manager Merv who came over and belittled us. He acted in a rude and unprofessional way telling us he thought Michael was crazy for giving me the car for the price we agreed on. He told me "I dont understand why you would come all this way and decline the car for a few cosmetic issues" for 1 not all the issues were cosmetic and 2 I made a 10 hour trip to find a trashed vehicle. It was supposed to have auto start installrd and have been detailed so I was able to take it home that day. Neither of those were done and had I bought the vehicle they wouldn't have been done. While I was getting my deposit back, Merv stopped the person I was with outside saying that they had no problems not selling me the vehicle because they were going to sell it so quickly. They were all very unprofessional and incredibly rude. More

Service was Good people good We were happy with everything except dealing with a rental company for a courtacy car. They tried to push extra insurance and ended up with a piece of We were happy with everything except dealing with a rental company for a courtacy car. They tried to push extra insurance and ended up with a piece of crap Dodge Minnie van sorry not up to par. More

Stumbled on this store and glad I did We went to sooo many stores and couldn't find what we were looking for and felt the treatment was aggressive and really unfair. Sherwood Honda had lot We went to sooo many stores and couldn't find what we were looking for and felt the treatment was aggressive and really unfair. Sherwood Honda had lots of choices and weren't aggressive at all. Let us make up our mind and gave us a great deal More

Love the car and the experience We were so happy with our experience at Sherwood Honda! We felt they took our concerns seriously and found the right car for us. They also took the a We were so happy with our experience at Sherwood Honda! We felt they took our concerns seriously and found the right car for us. They also took the appropriate COVID19 measures as well which was very appreciated by us! More

Great Service ! Had a great experience with service specially at this times - COVID - 19. They picked up my vehicle from work to get it serviced as I was busy at work Had a great experience with service specially at this times - COVID - 19. They picked up my vehicle from work to get it serviced as I was busy at work and dropped off once done - Most importantly they offered me complimentary wash of the vehicle and interior was Sanitized - Definitely they went above and beyond specially at this tough time for everyone. I'd definitely recommend :) More

Oil Change/Mirror Part I have purchased three new vehicles at this dealership over the past number of years. The latest being a 2019 Honda Ridgeline. I was making an appo I have purchased three new vehicles at this dealership over the past number of years. The latest being a 2019 Honda Ridgeline. I was making an appointment for an oil change, at the same I wanted a replacement for the drivers side mirror. The fellow in Service that I was dealing with was too check with the parts dept. to see how long it would take to bring the part in, he said he would call right back, I am still waiting. I called his manager Carolyn, and left a message, she called back the following day, said she would check with parts and get back to me, still waiting to hear from her. I then sent an email to the General Manager, no response. It seems like they don't have a problem selling you a vehicle, but when it comes to the Service Department, they are totally lacking. More

Terrible experience - disrespect and blatant lies I went in and test drove a vehicle I really liked. I told them I was interested in purchasing and paid a deposit. There was a 4x4 error showing on the I went in and test drove a vehicle I really liked. I told them I was interested in purchasing and paid a deposit. There was a 4x4 error showing on the vehicle and I wanted that looked at before I completed the purchase. I waited Friday to Tuesday and contacted the salesperson to find out what was happening. He told me that the 4x4 error was just a result of my bf touching something in the vehicle and that he was embarrassed when the mechanic told him that that's what the problem was. He assured me that he test drove it and that the error message was no longer there. Fast forward to my pick up date, Thursday. I go in and decide to give it a quick test drive before signing off on it. I am about 60 seconds out of the parking lot and the 4x4 error comes on again as well as the ABS sensor light and the warning light. The vehicle won't shift out of 2WD. I go back to the dealership and let them know that the issue wasn't fixed like I had been told. The salesperson assures me that it was up on the hoist until 3:00pm on Thursday. Interesting considering he had told me on TUESDAY that it had been inspected and was deemed fine. Also, if he had've taken the time to test drive it like he said, he would've seen the error light on. But instead, he chose to waste my time. He told me that I would be taken care of and that they would find me something. He just needed to talk to a manager. He couldn't get a hold of a manager and had a bunch of excuses. I told him that I wanted a refund of my deposit. He told me that he could not authorize that because the vehicle was considered sold. I hadn't signed any financing paperwork or a completed bill of sale. I demanded that he get me my refund and he gave me the run around. I went and spoke to a manager that I saw in the building who was also completely unhelpful. I got frustrated and left. On the way out I turned around and saw the manager smiling at the finance manager that had just been dealing with us. I never received an apology from management. Very, very unprofessional. I posted about my experience on my personal page and had others comment about their similar experiences with this dealership. I also want to make mention that I was buying this vehicle for myself. My boyfriend came in with me and he was always the first to be acknowledged and asked about his day. The salesperson almost always directed the conversations towards my boyfriend. Its unfortunate that I was treated secondary to my boyfriend. My advice: STAY AWAY More

Artem and the rest of the crew were amazing to our family! Both of our vans broke down within a couple of months and we were in a bind. Everyone was so supportive and worked wonders getting us in to n family! Both of our vans broke down within a couple of months and we were in a bind. Everyone was so supportive and worked wonders getting us in to new vehicles. They listened to exactly what we needed and managed to find exactly that! Artem was extremely patient with all of our questions, got all of the answers we needed and managed to find us the perfect vehicle twice! Shibani from finance managed to keep within our very limited budget and to our surprise we were able to walk out of there with a vehicle much sooner than we had anticipated. Thank you for setting us up with such beautiful and safe vehicles for our growing family. More

Service communication very poor I dropped my vehicle off for service - was there at 7:30 a.m. I phoned several times throughout the day as I had not received any communication from I dropped my vehicle off for service - was there at 7:30 a.m. I phoned several times throughout the day as I had not received any communication from the Service Department. After phoning again and at my request, I got picked up by the shuttle service (very nice driver) and finally left the Service Department just before 5:00 pm. Very disappointed that no one called me or texted me to tell me the progress on my vehicle. My question is: if I drop my vehicle off at 7:30 a.m., why does it take an entire day to service the vehicle? I had asked to have my vehicle back in my hands "as soon as they could". An entire day of waiting with no communicate being received from you is extremely poor service. More