Shaw GMC Chevrolet Buick

We were initially informed it would take until the following week to begin diagnosing our work truck. We are an HVAC mechanical firm requiring our working vehicles for attending to our customers. Ou following week to begin diagnosing our work truck. We are an HVAC mechanical firm requiring our working vehicles for attending to our customers. Our three dozen technicians have a personally selected collection of many tools in their vehicle to perform their trade. For any HVAC technician to move all their tools into a temporary replacement vehicle during a repair or for them to be hampered by working with a small subset of their tool set would be a hardship, they need all their tools to be acceptably productive in most situations. When I contacted Paul MacGowan and explained our situation, Paul repaired the vehicle the very same day and had me called by Lisa Smith when it was ready. I was very impressed and grateful for the professional and responsive service to keep one of our fleet vehicles servicing customers and generating revenue. Marc Rachiele, General Manager A.K. Brown Refrigeration & Air Conditioning Ltd. (Plumbing, Heating, Ventilation, AC, & Controls) 3640 – 15A Street S.E., Calgary, Alberta, T2G 3N6 Direct tel. (403) 234-3259 More

My experience and observations of the service team at Shaw GMC Chevrolet Buick is they care about the customer and put the needs and requirements of the customer first. Don in the rental dept went above Shaw GMC Chevrolet Buick is they care about the customer and put the needs and requirements of the customer first. Don in the rental dept went above and beyond to help my family and I, and I'm very appreciative of his efforts - thank you Don. Stephanie was very helpful and communicated often and effectively - thank you Stephanie! As a customer I recomend the service department at Shaw. Thank you all. More

I had an unusual electrical problem with my 2008 GMC Duramax and although I had a number of questions I felt that Jay was quite patient with me - taking his time to explain the situation and he was upfr Duramax and although I had a number of questions I felt that Jay was quite patient with me - taking his time to explain the situation and he was upfront and honest about what had transpired during the investigation of this problem. More

I decided on Friday afternoon before a long weekend that I should see what the service department had to say about the noise my vehicle was making. I have a small child and only one vehicle that I can put t I should see what the service department had to say about the noise my vehicle was making. I have a small child and only one vehicle that I can put the car seat into. Leaving my vehicle was not an option. I arrived and everyone in the assessment bay was looking at me... you could tell by the sound of my car it wasn't good. Lisa was amazing, She put up with my tears and helped me by providing a rental for a vehicle for the weekend. It was so convenient to have people help me move the car seat and even groceries from my vehicle to the rental. After leaving my vehicle Lisa was also very quick to provide updates, she returns calls even when I just had seemingly stupid questions. I haven't ever had someone take care of me like that and it meant the world to me! More

I booked my vehicle for a service appointment last week and I took it to Shaw on Wednesday November 6 at 9:00 AM. I needed the stabilitrack to be serviced (and possibly replaced) and requested a phone call and I took it to Shaw on Wednesday November 6 at 9:00 AM. I needed the stabilitrack to be serviced (and possibly replaced) and requested a phone call after the diagnostics were complete to let me know what needed to be done and at what cost. By 3:00 PM, I had not heard from Shaw and telephoned the service representative, Stephanie Murray. She informed that my vehicle had not yet been looked at but was next in line to go into the shop. Needless to say, I was not pleased as there was no way any repairs were going to be completed that day. I went to Shaw at 4:00 PM to pick up my vehicle and was seriously considering going to another dealership to have this service work completed. When I arrived, the diagnostics had been completed and Stephanie called the service technician, Joe Newton, to walk me through the results. Joe was very thorough in his explanation and gave me an estimate for the work required. Leaving my vehicle for another day was not an option as I needed the vehicle on Thursday for business meetings scheduled that day. Stephanie suggested that she would arrange for a loaner vehicle at no charge for Thursday and Joe confirmed he would be the technician doing the work and it was his priority to commence work on my vehicle first thing on Thursday morning. I made the decision to bring the vehicle back to Shaw at 8:00 AM Thursday. On arrival, Stephanie phoned the Shaw rental department and let them know I would be there shortly and Joe reviewed the work that would be done. I picked my vehicle up on Thursday afternoon (Shaw had even done an exterior wash) and the service and attitudes displayed by Stephanie and Joe were excellent and a credit to the Shaw organization! More

My service experience has always been great at Shaw GMC. The staff is a caring group that take care of the customer whether they are directly involved or not. The work was done correctly and on time. The staff is a caring group that take care of the customer whether they are directly involved or not. The work was done correctly and on time. More

The service was well explained, promptly completed as requested and on time. The courtesy ride service is very beneficial and flexible. Staff are friendly and knowledgeable. requested and on time. The courtesy ride service is very beneficial and flexible. Staff are friendly and knowledgeable. More

They got me in quickly and out right away. I knew I needed a new key fob and had talked with the parts department when I booked the appointment. They accommodated my schedule and were able to get me in needed a new key fob and had talked with the parts department when I booked the appointment. They accommodated my schedule and were able to get me in and out quickly. More

The service department at Shaw GMC is top notch. Friendly staff, quick service and quality work. They really care about you as a customer not as a dollar sign. I drive all the way from the NE end of the city staff, quick service and quality work. They really care about you as a customer not as a dollar sign. I drive all the way from the NE end of the city to get service done on my vehicle at Shaw GMC. Why? Because I trust them. More