Shaw GMC Chevrolet Buick

I decided on Friday afternoon before a long weekend that I should see what the service department had to say about the noise my vehicle was making. I have a small child and only one vehicle that I can put t I should see what the service department had to say about the noise my vehicle was making. I have a small child and only one vehicle that I can put the car seat into. Leaving my vehicle was not an option. I arrived and everyone in the assessment bay was looking at me... you could tell by the sound of my car it wasn't good. Lisa was amazing, She put up with my tears and helped me by providing a rental for a vehicle for the weekend. It was so convenient to have people help me move the car seat and even groceries from my vehicle to the rental. After leaving my vehicle Lisa was also very quick to provide updates, she returns calls even when I just had seemingly stupid questions. I haven't ever had someone take care of me like that and it meant the world to me! More

I booked my vehicle for a service appointment last week and I took it to Shaw on Wednesday November 6 at 9:00 AM. I needed the stabilitrack to be serviced (and possibly replaced) and requested a phone call and I took it to Shaw on Wednesday November 6 at 9:00 AM. I needed the stabilitrack to be serviced (and possibly replaced) and requested a phone call after the diagnostics were complete to let me know what needed to be done and at what cost. By 3:00 PM, I had not heard from Shaw and telephoned the service representative, Stephanie Murray. She informed that my vehicle had not yet been looked at but was next in line to go into the shop. Needless to say, I was not pleased as there was no way any repairs were going to be completed that day. I went to Shaw at 4:00 PM to pick up my vehicle and was seriously considering going to another dealership to have this service work completed. When I arrived, the diagnostics had been completed and Stephanie called the service technician, Joe Newton, to walk me through the results. Joe was very thorough in his explanation and gave me an estimate for the work required. Leaving my vehicle for another day was not an option as I needed the vehicle on Thursday for business meetings scheduled that day. Stephanie suggested that she would arrange for a loaner vehicle at no charge for Thursday and Joe confirmed he would be the technician doing the work and it was his priority to commence work on my vehicle first thing on Thursday morning. I made the decision to bring the vehicle back to Shaw at 8:00 AM Thursday. On arrival, Stephanie phoned the Shaw rental department and let them know I would be there shortly and Joe reviewed the work that would be done. I picked my vehicle up on Thursday afternoon (Shaw had even done an exterior wash) and the service and attitudes displayed by Stephanie and Joe were excellent and a credit to the Shaw organization! More

My service experience has always been great at Shaw GMC. The staff is a caring group that take care of the customer whether they are directly involved or not. The work was done correctly and on time. The staff is a caring group that take care of the customer whether they are directly involved or not. The work was done correctly and on time. More

The service was well explained, promptly completed as requested and on time. The courtesy ride service is very beneficial and flexible. Staff are friendly and knowledgeable. requested and on time. The courtesy ride service is very beneficial and flexible. Staff are friendly and knowledgeable. More

They got me in quickly and out right away. I knew I needed a new key fob and had talked with the parts department when I booked the appointment. They accommodated my schedule and were able to get me in needed a new key fob and had talked with the parts department when I booked the appointment. They accommodated my schedule and were able to get me in and out quickly. More

The service department at Shaw GMC is top notch. Friendly staff, quick service and quality work. They really care about you as a customer not as a dollar sign. I drive all the way from the NE end of the city staff, quick service and quality work. They really care about you as a customer not as a dollar sign. I drive all the way from the NE end of the city to get service done on my vehicle at Shaw GMC. Why? Because I trust them. More

Jay made sure that I received the deal on my tires that I was promised. As well he made sure my car was one of the first to be finished. He called me through out the day to let me know how things were going. was promised. As well he made sure my car was one of the first to be finished. He called me through out the day to let me know how things were going. More

Great place to do business with, Stephanie really looks like she enjoys her job and it show's in the way in which deals with her customers. like she enjoys her job and it show's in the way in which deals with her customers. More

We are so fortunate to have Della LaValley as our vehicle sales consultant! I have been a client of hers when she was working back at MacKay Pontiac Buick GMC off of Macleod Trail. For me, finding a dealersh sales consultant! I have been a client of hers when she was working back at MacKay Pontiac Buick GMC off of Macleod Trail. For me, finding a dealership and a sales consultant is extremely important to me. It is a relationship built on trust and honesty so whether you are buying your first vehicle or on your fifth, it really matters! Della has been an amazing service consultant and we will continue to give her our business when it comes time to purchase a new vehicle! When asked, she referred us to an amazing service representative which again is just as important to us as when we are purchasing a new vehicle. We are extremely happy and proud to be a part of the Shaw GMC Chevrolet Buick family. Thank you Della for your continued, amazing and outstanding service! More