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Shaw GMC Chevrolet Buick

Calgary, AB

3.4
428 Reviews

4620 Blackfoot Trail SE

Calgary, AB

T2G 4G2

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428 Reviews of Shaw GMC Chevrolet Buick

July 04, 2016

When will I get my car back? How long does it take to fix a transmission? My car has been at the service centre for 13 days. I had the car towed to Shaw GMC because the part wa More

by Mary-Ann Gaitan
Recommend Dealer
No
Employees Worked With
Madison
Jul 05, 2016 -

Shaw GMC Chevrolet Buick responded

Hello Mary-Ann, Please accept our sincere apologies for the inconvenience you may have experienced at Shaw GMC . We appreciate your feedback and hope that you will give us another chance to prove that this incident was the exception and not how our customers are treated. I would like to investigate further and look into what we may be able to do for you. Please call or email me directly. Sincerely - Michael Tichbourne, Service Manager - (403) 287-5952, mtichbourne@shawgmc.com

Jul 15, 2016 -

Shaw GMC Chevrolet Buick responded

Dear Mary-Ann, On behalf of Shaw GMC, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Deanna Cesario Customer Service Manager

June 29, 2016

Cruising in my Cruze! I admit the Cruze was not high on my list of cars to test drive but it was in my price range. So what the heck I thought. I dropped in unexpectedly on More

by Graypoupon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rady in sales, Ryan Murdoch-Phelps
Jul 05, 2016 -

Shaw GMC Chevrolet Buick responded

Hi Graypoupon, We are so glad that Rady was able to help find just the right vehicle for you. We strive to ensure customer satisfaction, and hope you enjoy your new ride for years to come. Thank you for your review, but most importantly thank you for your business. Sincerely, Gady Firmeza, Used Sales Manager

June 29, 2016

Chris O'Meara - Great to deal with I had the pleasure of dealing with Chris when I was looking for a truck. He provided the service that I was looking for with just the right amount of More

by Gunnar
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Omeara
Jul 05, 2016 -

Shaw GMC Chevrolet Buick responded

Hi Gunnar, Thank you for taking the time to write this review. We're so happy to hear that Chris was able to help you out! We're proud to have him as a part of our team. We hope your new vehicle treats you well. Contact us for anything, anytime. We're here to help!  Sincerely, Curt Folkett, General Sales Manager

Jul 05, 2016 -

Shaw GMC Chevrolet Buick responded

Shaw GMC Chevrolet Buick said on 07-05-2016 02:57 PM "Hi Gunnar, Thank you for taking the time to write this review. We're so happy to hear that Chris was able to help you out! We're proud to have him as a part of our team. We hope your new vehicle treats you well. Contact us for anything, anytime. We're here to help! Sincerely, Curt Folkett, General Sales Manager"

June 24, 2016

great experience i am so happy with the team effort of billy, michelle and roy in getting us the car that fits are needs, especially roy who go out of his way to acco More

by prissie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
roy rodriguez,billy, michelle
Jun 27, 2016 -

Shaw GMC Chevrolet Buick responded

Good afternoon Prissie, Thank you for leaving us such positive feedback. You were a great customer to help with and we are so pleased to hear that you're happy. We will pass along your appreciation to Roy, Billy and Michelle as it will surely make their day to hear from you! Be sure to check our Twitter and Facebook pages for great deal s and incentives! Best, Gady Firmeza, Used Sales Manager

June 22, 2016

Trade in I was very happy with all the effort that Michelle Hui ,Roy, and Billy Tran , put together a fantastic Deal for me on the trade in and used car I More

by Steve1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Hui, Roy, Billy Tran
Jun 23, 2016 -

Shaw GMC Chevrolet Buick responded

Hey Steve1964 , Thank you for taking the time to write this review. We're so happy to hear that they were all able to contribute to such a positive experience! We're proud to have them as as a part of our team. We hope your new vehicle treats you well. Contact us for anything, anytime. We're here to help!  Sincerely, Gady Firmeza, Used Sales Manager

June 20, 2016

Great car, and great opportunity I bought my Acadia recently, great car by the way, and the experience was pretty good. Mark has provided the units to review and engaged his manager t More

by Adrian
Recommend Dealer
Yes
Employees Worked With
Mark Walker
Jun 23, 2016 -

Shaw GMC Chevrolet Buick responded

Hi Adrian, Thanks so much for taking the time to send us this review. We are so glad to hear that Mark was able to find the right vehicle for you. We strive to give the best service experience in the business. Please be sure to follow us on Twitter and Facebook for great deals and incentives! Sincerely, Curt Folkett, General Sales Manager

May 22, 2016

they keep deleting my rating of the so called service. ALL I CAN SAY IS STAY AWAY FROM THIS DEALERSHIP.... THEY GETTING THEIR FRIENDS OR WORKERS TO GIVE GOOD REVIEWS OR SOMETHING CAUSE I CANT SEE HOW THEY More

by H2hummerman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JCROCKER@SHAWGMC.COM..... ASSISSTANT MANAGER, Rob Sikora
May 24, 2016 -

Shaw GMC Chevrolet Buick responded

Hello, Thank you for bringing this to my attention. I encourage you to contact me directly at your earliest convenience so we can discuss your experience in further detail. Piotr Kulaga, General Manager - (403) 287-5969, pkulaga@shawgmc.com

May 21, 2016

Couldn't have asked for a better car buying experience I first saw my GMC sierra online and instantly fell in love. Michelle Hui called me within minutes of me submitting my credit check and from that mome More

by e.britton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Hui
May 24, 2016 -

Shaw GMC Chevrolet Buick responded

Hello, Thank you for leaving us such positive feedback. You were a great customer to help and we are so pleased to hear that you're happy. We will pass along your appreciation to Michelle as it will surely make her day to hear from you! Best, Gady Firmeza, Used Sales Manager

April 29, 2016

Helpful Tried to give a 5 star but failed. Jason was very helpful to me as I needed knowledge on the Escape and no manual to go by. He was also there to help More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan P, Jason Sprague
May 02, 2016 -

Shaw GMC Chevrolet Buick responded

Hello Mike, Thank you for taking the time to share your comments and feelings about Jason. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! Sincerely, Gady Firmeza, Used Sales Manager

April 13, 2016

i love how this keeps getting deleted Worst service experience ever with a dealership, they actually broke parts on my truck, stuff was missing and the work done was shotty at best... i wi More

by GMC2500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
CLINTON CARPENTER
Apr 15, 2016 -

Shaw GMC Chevrolet Buick responded

Morning Clinton/Robert. Again, we are sorry for the experience you had with our Service department. Our goal is to work with you. We have asked you to contact us, at your convenience, to discuss how we can resolve the concerns you have brought forward. We are patiently awaiting your call. Michael Tichbourne, Service Manager - (403) 287-5952, mtichbourne@shawgmc.com

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