Scarboro Subaru

Poor Customer Service I ordered a Subaru Crosstrek on February 28th. Salesman John Manis told me I would have to wait till probably mid-April. I explained I was moving ou I ordered a Subaru Crosstrek on February 28th. Salesman John Manis told me I would have to wait till probably mid-April. I explained I was moving out of the city on April 1st and I could rent for a couple of weeks. Never heard from him again. I emailed to remind him I was moving and provided my new contact information. Each time I called to inquire about the delivery of my car John would tell me it was delayed. April, May, June, July. If he had told me I would have to wait till July 16 for delivery of a car I ordered on February 28th, I would have gone to another dealership and bought any other Subaru, new or used, on the lot. I paid thousands in rental fees. I wrote to the owner of the dealership and asked him if they would cover any part of the rental fees I had incurred. He said no, that I was lucky to have my car at all, because 35 other people are still waiting for their vehicles. I'm a member of APA. If they treat me like this, I wonder how other buyers are treated. I'd never use that dealership again. The only employee I dealt with at the dealership who was great was a salesman named Alex, the day I picked the vehicle up. More

New car purchased I just picked up my new Subaru Crosstrek , Billy He helped me all the way thru. He is very informative and helpful. Love the new car. Will surely rec I just picked up my new Subaru Crosstrek , Billy He helped me all the way thru. He is very informative and helpful. Love the new car. Will surely recommend it. Mildred More

Pleasant Bo Ma was polite and informative. He helped us choose the model that was right for us. In the end the whole experience was stress free. Bo Ma was polite and informative. He helped us choose the model that was right for us. In the end the whole experience was stress free. More

Great service from Stone This is my 3rd Subaru from this dealership. Stone was excellent in helping out and gave detailed info about the Forester. Overall it was a great exper This is my 3rd Subaru from this dealership. Stone was excellent in helping out and gave detailed info about the Forester. Overall it was a great experience with no pressure from everyone at the dealership. Highly recommended! More

Great second experience Last year we bought a Forester and unfortunately we lost the vehicle due to an accident. As all occupants were safe we decided we wanted another Subar Last year we bought a Forester and unfortunately we lost the vehicle due to an accident. As all occupants were safe we decided we wanted another Subaru and went back to the dealership where we bought the first one. Billy He helped us decide on getting a 2019 Outback because the Forester would take longer to order due to its popularity. The negotiations were hassle free and we got a good deal on the car. Delivery was swift and the whole process was pleasant from start to finish as it had been when we purchased the Forester. Great experience again. More

Straight forward, friendly, and professional I got my Subaru outback with Stone. To be honest, I did not know what is the best for me, Stone gave very detailed information and comparison between I got my Subaru outback with Stone. To be honest, I did not know what is the best for me, Stone gave very detailed information and comparison between different models, would recommend. More

Best and fastest experience ever The sales manager Bo Ma was dealing on my case, it was a fastest experience ever. I came to the dealership in the morning and asked for financing a Fo The sales manager Bo Ma was dealing on my case, it was a fastest experience ever. I came to the dealership in the morning and asked for financing a Forster, and afternoon Bo told me “all set”. 5 star for sure! More

Excellent customer service from Stone This is our first Subaru car. Stone provided very detailed information and suggestions to help us choose the right car within our budget. Having driv This is our first Subaru car. Stone provided very detailed information and suggestions to help us choose the right car within our budget. Having driven the new Subaru Outback for one week, both me and my wife like this car. Thanks Stone! More

Straight Forward, Great Attitude and Price I got my Subaru WRX with David. He’s great at helping you out picking the best options and giving you the best price. Car took a little longer than ex I got my Subaru WRX with David. He’s great at helping you out picking the best options and giving you the best price. Car took a little longer than expected to arrive, but not surprise when i had specific options. Overall, great experience. More

Good customer service Our second Subaru. The salesperson was helpful and provided all the options. Offered a good rate and included some extras with the deal. Overall, t Our second Subaru. The salesperson was helpful and provided all the options. Offered a good rate and included some extras with the deal. Overall, the dealership values its customers and we will continue to do business. More