Scarboro Subaru

Looking for 2011 Outback, Had done homework and checked price from US. The price from Scarborough Subaru was extremely competitive once everything was taken into account. Remember that Warranty on price from US. The price from Scarborough Subaru was extremely competitive once everything was taken into account. Remember that Warranty on US Subaru is on basis you pay dealer in Can and get reimbursed from Subaru USA at US rate . Takes 6-8 weeks. You may not get the full anount you paid due to diff procedures. No issues with deal.all done over phone ,no surprises. More

The most important thing to keep in mind is relationships. They are built over time, and they are built on trust. When I needed a used car for my wife, there was no where else I even thought of relationships. They are built over time, and they are built on trust. When I needed a used car for my wife, there was no where else I even thought of going. The Scarboro Subaru team can be counted on for one thing above all else; honesty. They're frank and straightforward, and I always know that after all these years, they're really looking out for my best interests. Reading some of these posts makes me laugh. Many people have only themsleves to blame, yet try so hard to lay the blame on others. Read the reviews carefully; just because one person had one negative experience (their opinion, not proven) is nothing companred to those who have made purchases from the same business for years, with dozens of accumulated good experiences resulting in one thing; a good relationship. More

MY COMPLAINT IS THAT THE DEALER SHIP ALMOST DOUBLED THE ESTIMATE TO REPAIR MY CAR AFTER THEY CHARGED ME JUST TO INSPECT IT TO PROVIDE A QUOTE. THE REPAIR WAS RELATIVELY STAIGHT FORWARD AND IT WAS ON A NEW ESTIMATE TO REPAIR MY CAR AFTER THEY CHARGED ME JUST TO INSPECT IT TO PROVIDE A QUOTE. THE REPAIR WAS RELATIVELY STAIGHT FORWARD AND IT WAS ON A NEW 2012 OUTBACK-SHOULD HAVE BEEN NO HIDDEN ISSUES. THEY TOOK THE CAR APART AND THEN CALL ME SAYING THE WORK WOULD TAKE LONGER THAN THEY had ESTIMATED-MORE THAN 150% longer, KNOWING I NEED THE CAR SOON! TO ME, THAT IS UNPROFFESSIONAL, INCOMPETANT AT BEST, AND FRAUD AT WORST. THE REASON I WENT THEIR WAS BECAUSE SOME OTHER REVIEW SITES HAD A LOT OF GOOD THINGS TO SAY ABOUT THEM...NOT SO SURE NOW IF THEY WERE LEGITIMATE REVIEWs. I HOPE THIS REVIEW WILL HELP SOMEONE ELSE. More

Friendliness - rating 2. It was our first of a few Subaru dealerships we visited in November 2011 looking for a new car, before we bought it at another dealer - Richmond Hill Subaru. On the night of a possib dealerships we visited in November 2011 looking for a new car, before we bought it at another dealer - Richmond Hill Subaru. On the night of a possible deal, Jose questioned every my word, every reason, every point, which made the negotiations very difficult. After four hours of negotiations we reached a deal with difficulty, and I prepaid $1000 for a pre-allocated Forester 2011 model of our choice. Pre-accolated car happened to be a myth, i.e. didn't exist. Which is fine, but for $1000 I expected at least a polite call back. Not only I didn't receive a call, it took me a few days of my follow-ups to find from other dealership clerks, that the car could not be allocated. When I came to the dealership to claim my $1000 back I received plain rudeness from Jose and manager. This is absolutely unacceptable, I wouldn't recommend this dealership to anyone. Price - rated 2, since Jose was unfriendly and failed to negotiate reasonably (e.g. didn't provide reasons for his arguments, and declined my arguments). Overall experience - rated 2, customers should feel they should fight; also, I always come with respect and the expectation to have an intelligent dialog, and expect to see the same on the other party. With Jose, I didn't see that. More

Dealing with this dealer and especially w/ Jose, was something that, we did not expect from a sales person , Polite and must of all he was the only honest from the bunch, and we went to many dealers something that, we did not expect from a sales person , Polite and must of all he was the only honest from the bunch, and we went to many dealers including GM and Toyota. Tks for the help and honesty. More