Scarboro Subaru

Bad sales team and unsatisfied booking I had ever made I walked in for a leasing option to trade in my old vehicle and get a new Subaru Ascent, initially I got a great response from Mr. Nic Zheng and I had I walked in for a leasing option to trade in my old vehicle and get a new Subaru Ascent, initially I got a great response from Mr. Nic Zheng and I had booked my new vehicle with him. He gave a fantastic explanation about the car. But he had not responded to my queries later! I tried contacting him regarding the deals he had promised me. But he had made the promises to do. But he started to avoid me spending time for the deal which he promised about! He just said “if you want just cancel the agreement and get your money back and walk away”. I had never seen any customer treated like this in my entire life. Even I was working into sales! Let me say about Mr. John Mains, the so called business manager. He just addressed me when I booked the car initially. After 5 weeks I came to ask about my car and deals nothing they said and he never spent asking why do you want to cancel it! He asked to wait and let me bring the credit card machine to refund my money! I haven’t seen any manager would do this! As a basic sales manager he should have asked or listened to my query! I really don’t want to book future cars with Scarborough subaru! I will never recommend any of my friends or relatives to book in this dealership hope the management improves their sales team and humanity to listen about the customer says or expects. Sales team is really playing xxxxxxxx around all the customers! I just saw a old couple came for booking a outback but they told me “ they are being waiting for such a long time for some sales person to address” I feel pity about it! “ Scarborough Subaru dealership - try to educate the sales team and make sure manager should have few responsibilities towards customer and value each and every customer” Thanks San More

Excellent service leads to satisfaction with my lease. Stone Hu was the salesperson who helped me in my recent lease of my new Crosstrek Limited. He facilitated my purchase and was willing to answer all q Stone Hu was the salesperson who helped me in my recent lease of my new Crosstrek Limited. He facilitated my purchase and was willing to answer all questions and review the financial details. He made sure there would be no surprises when I took delivery and that I was comfortable with my decision. I discovered Scarboro Subaru when I moved to Toronto and could no longer travel to my former dealership for service. The service at Scarboro Subaru has been the most honest and efficient I have ever experienced. While a shuttle service is always offered I generally prefer to enjoy some downtime while there. It was my total satisfaction that led me to choose this dealership. I am delighted with my new Crosstrek, the new features and the even more comfortable and easy to adjust seats, and the lights to tell me when someone is in my blind spot. Love my car; love the dealership. More

Excellent experience We just got our Subaru Forester and no wonder why it was sold out, it is an excellent car for our needs. We had an excellent experience as well with J We just got our Subaru Forester and no wonder why it was sold out, it is an excellent car for our needs. We had an excellent experience as well with Jose. We went to 2 car dealerships prior to Subaru and no sales rep even bother to entertain us. We just walk in with no plan to finalize a deal but Jose was patient and very detailed explaining everything and without pressuring us to buy. I would recommend this dealership to my friends and family. More

Courteous and Honest From the moment we stepped in to Subaru Scarboro, we felt comfortable. Our sales agent Bo Ma helped make our purchase an informed one. He helped us ev From the moment we stepped in to Subaru Scarboro, we felt comfortable. Our sales agent Bo Ma helped make our purchase an informed one. He helped us every step of the way without pressuring us for things we didn't need to fit our lifestyle. He arranged two test drives for us and spoke to us honestly about each vehicle's advantages. He was easily reachable by email or text, and always pleasant to talk to. He explained everything without being too complicated, but also in depth enough that we had an understanding of the vehicle and all the functions. We also met with Guy, one of the owners, who was very courteous as well. We appreciated the honest service and comfortable atmosphere at Scarboro Subaru, as we have felt sales pressure from other dealerships before. They really helped make our purchase a smooth and anxiety free experience. We would recommend! More

Smooth Sales - Some Problems - Fast Resolution Edit: Sales went smooth. Bo Ma was very professional, helpful and informative. Had some hiccups in the process after delivery but resolved by now. Had Edit: Sales went smooth. Bo Ma was very professional, helpful and informative. Had some hiccups in the process after delivery but resolved by now. Had an awful incident with one of the employees, but Guy was pretty fast in corrective actions and his response sounded genuine. More

great sales help from Stone. Thanks so much to Stone, the sales rep who was such a great help with my new Subaru. This is my fourth Subaru and he made the process so easy. He's t Thanks so much to Stone, the sales rep who was such a great help with my new Subaru. This is my fourth Subaru and he made the process so easy. He's the best! LM. More

Good Professional Service Alex was the gentleman who helped us select the correct Crosstrek to match our budget. No pressure or intimidation, Alex was courteous and accommod Alex was the gentleman who helped us select the correct Crosstrek to match our budget. No pressure or intimidation, Alex was courteous and accommodating, and when the vehicle was delivered, he spent a good deal of time getting us acquainted with all the nuances this vehicle offered. I would highly recommend him. More

Poor Customer Service I ordered a Subaru Crosstrek on February 28th. Salesman John Manis told me I would have to wait till probably mid-April. I explained I was moving ou I ordered a Subaru Crosstrek on February 28th. Salesman John Manis told me I would have to wait till probably mid-April. I explained I was moving out of the city on April 1st and I could rent for a couple of weeks. Never heard from him again. I emailed to remind him I was moving and provided my new contact information. Each time I called to inquire about the delivery of my car John would tell me it was delayed. April, May, June, July. If he had told me I would have to wait till July 16 for delivery of a car I ordered on February 28th, I would have gone to another dealership and bought any other Subaru, new or used, on the lot. I paid thousands in rental fees. I wrote to the owner of the dealership and asked him if they would cover any part of the rental fees I had incurred. He said no, that I was lucky to have my car at all, because 35 other people are still waiting for their vehicles. I'm a member of APA. If they treat me like this, I wonder how other buyers are treated. I'd never use that dealership again. The only employee I dealt with at the dealership who was great was a salesman named Alex, the day I picked the vehicle up. More

New car purchased I just picked up my new Subaru Crosstrek , Billy He helped me all the way thru. He is very informative and helpful. Love the new car. Will surely rec I just picked up my new Subaru Crosstrek , Billy He helped me all the way thru. He is very informative and helpful. Love the new car. Will surely recommend it. Mildred More

Pleasant Bo Ma was polite and informative. He helped us choose the model that was right for us. In the end the whole experience was stress free. Bo Ma was polite and informative. He helped us choose the model that was right for us. In the end the whole experience was stress free. More