Scarboro Subaru

Best! Simply the best! We got our car based on what we wanted, what we preferred with the best price! The communication was so helpful and we were kept in t Simply the best! We got our car based on what we wanted, what we preferred with the best price! The communication was so helpful and we were kept in the loop in the process. Thanks Billy! More

Smooth Communication Stone was very helpful and friendly. He was also patient to answer all my concerns thoroughly. Smooth communication and walk me through the Forester 2 Stone was very helpful and friendly. He was also patient to answer all my concerns thoroughly. Smooth communication and walk me through the Forester 2019. Definitely will recommend to my friends. More

Quick and easy process! Stone was very helpful and answered my questions appropriately. We were first introduced over web chat at Subaru.ca and he helped me in a very timely Stone was very helpful and answered my questions appropriately. We were first introduced over web chat at Subaru.ca and he helped me in a very timely manner for the purchase of my new Crosstrek Sport in my favorite color. Looking forward to working with him again in the future, he is very knowledgable about Subaru overall and can accommodate even minor requests. Thanks! More

Bad sales team and unsatisfied booking I had ever made I walked in for a leasing option to trade in my old vehicle and get a new Subaru Ascent, initially I got a great response from Mr. Nic Zheng and I had I walked in for a leasing option to trade in my old vehicle and get a new Subaru Ascent, initially I got a great response from Mr. Nic Zheng and I had booked my new vehicle with him. He gave a fantastic explanation about the car. But he had not responded to my queries later! I tried contacting him regarding the deals he had promised me. But he had made the promises to do. But he started to avoid me spending time for the deal which he promised about! He just said “if you want just cancel the agreement and get your money back and walk away”. I had never seen any customer treated like this in my entire life. Even I was working into sales! Let me say about Mr. John Mains, the so called business manager. He just addressed me when I booked the car initially. After 5 weeks I came to ask about my car and deals nothing they said and he never spent asking why do you want to cancel it! He asked to wait and let me bring the credit card machine to refund my money! I haven’t seen any manager would do this! As a basic sales manager he should have asked or listened to my query! I really don’t want to book future cars with Scarborough subaru! I will never recommend any of my friends or relatives to book in this dealership hope the management improves their sales team and humanity to listen about the customer says or expects. Sales team is really playing xxxxxxxx around all the customers! I just saw a old couple came for booking a outback but they told me “ they are being waiting for such a long time for some sales person to address” I feel pity about it! “ Scarborough Subaru dealership - try to educate the sales team and make sure manager should have few responsibilities towards customer and value each and every customer” Thanks San More

Excellent service leads to satisfaction with my lease. Stone Hu was the salesperson who helped me in my recent lease of my new Crosstrek Limited. He facilitated my purchase and was willing to answer all q Stone Hu was the salesperson who helped me in my recent lease of my new Crosstrek Limited. He facilitated my purchase and was willing to answer all questions and review the financial details. He made sure there would be no surprises when I took delivery and that I was comfortable with my decision. I discovered Scarboro Subaru when I moved to Toronto and could no longer travel to my former dealership for service. The service at Scarboro Subaru has been the most honest and efficient I have ever experienced. While a shuttle service is always offered I generally prefer to enjoy some downtime while there. It was my total satisfaction that led me to choose this dealership. I am delighted with my new Crosstrek, the new features and the even more comfortable and easy to adjust seats, and the lights to tell me when someone is in my blind spot. Love my car; love the dealership. More

Excellent experience We just got our Subaru Forester and no wonder why it was sold out, it is an excellent car for our needs. We had an excellent experience as well with J We just got our Subaru Forester and no wonder why it was sold out, it is an excellent car for our needs. We had an excellent experience as well with Jose. We went to 2 car dealerships prior to Subaru and no sales rep even bother to entertain us. We just walk in with no plan to finalize a deal but Jose was patient and very detailed explaining everything and without pressuring us to buy. I would recommend this dealership to my friends and family. More

Courteous and Honest From the moment we stepped in to Subaru Scarboro, we felt comfortable. Our sales agent Bo Ma helped make our purchase an informed one. He helped us ev From the moment we stepped in to Subaru Scarboro, we felt comfortable. Our sales agent Bo Ma helped make our purchase an informed one. He helped us every step of the way without pressuring us for things we didn't need to fit our lifestyle. He arranged two test drives for us and spoke to us honestly about each vehicle's advantages. He was easily reachable by email or text, and always pleasant to talk to. He explained everything without being too complicated, but also in depth enough that we had an understanding of the vehicle and all the functions. We also met with Guy, one of the owners, who was very courteous as well. We appreciated the honest service and comfortable atmosphere at Scarboro Subaru, as we have felt sales pressure from other dealerships before. They really helped make our purchase a smooth and anxiety free experience. We would recommend! More

Smooth Sales - Some Problems - Fast Resolution Edit: Sales went smooth. Bo Ma was very professional, helpful and informative. Had some hiccups in the process after delivery but resolved by now. Had Edit: Sales went smooth. Bo Ma was very professional, helpful and informative. Had some hiccups in the process after delivery but resolved by now. Had an awful incident with one of the employees, but Guy was pretty fast in corrective actions and his response sounded genuine. More

great sales help from Stone. Thanks so much to Stone, the sales rep who was such a great help with my new Subaru. This is my fourth Subaru and he made the process so easy. He's t Thanks so much to Stone, the sales rep who was such a great help with my new Subaru. This is my fourth Subaru and he made the process so easy. He's the best! LM. More

Good Professional Service Alex was the gentleman who helped us select the correct Crosstrek to match our budget. No pressure or intimidation, Alex was courteous and accommod Alex was the gentleman who helped us select the correct Crosstrek to match our budget. No pressure or intimidation, Alex was courteous and accommodating, and when the vehicle was delivered, he spent a good deal of time getting us acquainted with all the nuances this vehicle offered. I would highly recommend him. More