River City Ford

Amazing! I bought a 2014 Ford escape from Justin Craine at River City Ford and I love it! I wasn't sure what I wanted at first but Justin was so friendly and h I bought a 2014 Ford escape from Justin Craine at River City Ford and I love it! I wasn't sure what I wanted at first but Justin was so friendly and helpful. He found me the perfect vehicle at an awesome price! I would 100% recommend to anyone looking to get a new vehicle. More

Our Stress-Free New Car Purchase. Our experience with River City Ford was incredible,our salesperson found us a vehicle exactly what we were looking for. His follow-up was amazing he w Our experience with River City Ford was incredible,our salesperson found us a vehicle exactly what we were looking for. His follow-up was amazing he wanted to make sure that we were completely satisfied with our purchase as far as saying if we had any questions at a later date don't hesitate to give him a call. Overall our experience was amazing. More

2016 Escape I have been to many dealerships and I find that River City is like a family Sayed Dost has sold me my last two vehicles and we could not be more pleas I have been to many dealerships and I find that River City is like a family Sayed Dost has sold me my last two vehicles and we could not be more pleased, he made sure we where happy with our purchase and went over everything in detail, I have been back for little things like resetting my phone and he is always happy to see me as are all of the employees. I would recommend River City to all my friends and Family More

Awesomeness to the max!!! I visited the dealership only to look for the difference of FORD EXPLORER and HONDA PILOT ( though i already reserved and deposited at honda regent). I visited the dealership only to look for the difference of FORD EXPLORER and HONDA PILOT ( though i already reserved and deposited at honda regent). I was welcomed by NAZIR, he was very accommodating, respectful, friendly, and made me feel a very important customer during my visit. he was so nice enough to present every details of the Ford Explorer, I had the chance to test drive and explore the features and it was a great experienced. on the other hand, I was waiting for a call from HONDA REGENT to inform me about the honda pilot but they did not call me back for four days, then I decided to cancel the deal with them because i was disappointed. I called NAZIR again, booked an appointment and as usual he welcome and accommodated me. I was so happy for the result and very fast processing of papers. thank you so much NAZIR and to RIVERCITY FORD for the wonderful DRIVING CHANGE experienced. More

Very helpful I came to river city not looking to buy a truck but see what kind of deal I could get and Sayed gave me a offer that was hard to turn down. He was goo I came to river city not looking to buy a truck but see what kind of deal I could get and Sayed gave me a offer that was hard to turn down. He was good at going over everything in the vehicle and has been helpful in making sure I get what I wanted done to this new truck. My whole experience has been great and would recommend river city Ford to anyone. More

Tom Iliopoulos is the man to see This is the second vehicle I we have purchased a truck in the last year and the second time I went to river city ford as I was so impressed with the This is the second vehicle I we have purchased a truck in the last year and the second time I went to river city ford as I was so impressed with the river city ford team I was given the royal treatment and a great deal who would have guessed god old Tom Iliopoulos was the driving force to ensure we were totally satisfied and went out of his way to ensure the escape was delivered to my front door wow what a great dealership and the ford vehicles are truly unstoppable .. I sure will be sending my friend to River City I score a 10 out of 10 in buyer satisfaction Both my Fords look great in black the very way good old Henry ford himself intended...lol More

Great experience with River City Ford I was helped by Sayed recently in the purchase of a vehicle from River City. He was very accommodating and was willing to stick around and with work w I was helped by Sayed recently in the purchase of a vehicle from River City. He was very accommodating and was willing to stick around and with work with me until we found the right vehicle. Even if he had to stay late, he was willing. Very friendly and great to work with. He listened to me and my requests and didn't pressure me into something I didn't want. I also worked with Jennifer in finance. She was great, very friendly. More

Sayed Dost made purchasing a car a great experience! I purchased a Ford Fusion from Sayed Dost. He was very knowledgeable about all of the Ford vehicles that we were originally looking at and really hel I purchased a Ford Fusion from Sayed Dost. He was very knowledgeable about all of the Ford vehicles that we were originally looking at and really helped me make the right decision. He was always very flexible and accommodating with regards to meeting times and test drives. On a whole, the staff at River City Ford were always very friendly and positive. More

estaban was very helpful he explained everything to a tee when delivering the vehicle. very pleasant and friendly to deal with. I would highly recommend him to any of my frien he explained everything to a tee when delivering the vehicle. very pleasant and friendly to deal with. I would highly recommend him to any of my friends More

Worst Overall Experience I purchased a pre-owned 2012 Ford Escape in February 2015. Three months later, I was asked to come in to see if they could refinance me. They suggeste I purchased a pre-owned 2012 Ford Escape in February 2015. Three months later, I was asked to come in to see if they could refinance me. They suggested that the only way they could get me a lower interest rate was if I traded in my old vehicle with $18,500 value for a newer pre-owned vehicle worth $35,000. At this time, I wasn't familiar with how negative equity worked, nor did they bother to educate me. By the end of the 2 hour-long negotiations, I was so lost, pressured and confused by all of the numbers that I decided to take the deal at an additional $206/month payments over what they knew I could afford. A few months later, I was in a bad accident that ended up writing the vehicle off. When MPI looked at the Canadian Black Book value ($16,000) vs. the Bill of Sale price of the vehicle ($35,000), there was a huge discrepancy that no one at River City would take responsibility for, placing the blame on MPI. They would not provide me with a True Bill of Sale showing the breakdown of the numbers that made up the $35,000 sale price. There were lies upon lies, attempts to pass the buck, and the most the Finance Manager could offer was that if I came in to purchase a new vehicle, she would help me complete the paperwork to "get back maybe a couple hundred dollars" from life insurance I was already eligible for, but only if I spent another $30,000 on another vehicle. I found out later how easy it was to open an insurance claim and get back over $600! After numerous voicemails and even a complaint to Ford Canada, Ryan, the General Manager, finally returned my call. With an arrogant attitude, he stated that "if we can make a three grand profit off someone, then great for us. We're in this to make money." As I calmly said, "I won't even tell you how that makes me feel..." he hung up on me. Not even a call back. I decided to settle with MPI and take an $8,000 loss as opposed to speaking to River City again. MPI was willing to give me well over what I was eligible for, and paid out the price of the vehicle -as if- I had purchased it brand new. (They're really not as bad as everyone makes them out to be!) Afterwards, I went to Birchwood to get financing for one of their vehicles, and they came back with a problem: River City had reported to the Credit Bureau that my 2012 trade-in was repossessed, which meant no finance company would accept me. The Finance Manager at River City, Elliot, was at least helpful in providing me with a letter stating that this was in error. Meanwhile, one of the Sales Managers was trying to retain my loyalty by offering me a "deal" by "allowing" me to purchase a new 2016 vehicle worth $40,000 and add on $10,000 to that loan amount (all taxable, of course), of which they would give me as cash back to pay off the rest of my old financing... Then, shortly after I received a letter in the mail asking me to bring my Escape in to trade-in for a newer model. Adding insult to injury! I also just got my Credit Bureau Report in the mail, and the bureau code still hasn't been updated as promised, so I may have to wait 6 years for this to fall of off my credit, while explaining to creditors what happened. I learned later from Birchwood, and MPI confirmed that this is the first time they have ever seen this NOT happen, but when there is a write-off and the customer is out money due to a discrepancy between the sale value and actual value, the dealership will always make up for some, or all, of the deficit by issuing a cheque to retain the customer. Other than trying to make more money off of me, River City didn't try to compromise even a tiny bit and left me feeling like another number. TL;DR: Don't, just...don't. If you're looking for integrity, go to Birchwood Group instead. More