River City Ford

Hapoy with end results! Car was in for body work and some front end work.Very friendly staff! A little miscommunication at first about waiting for parts, a bit of delay...aft Car was in for body work and some front end work.Very friendly staff! A little miscommunication at first about waiting for parts, a bit of delay...after talking to manager (Grant) things were rectified quickly...was very happy with end results... Car looks great, drives great! Thank you! More

Paint and bodywork Grant and crew at River City Collision were awesome! Can't say enough about the time that they spent with us over the course of this project. Highly Grant and crew at River City Collision were awesome! Can't say enough about the time that they spent with us over the course of this project. Highly recommend their services! More

Electrical Issues On Jan. 28, I brought my F-150 to Quick Lane for an oil change and to check why my radio stopped working and why the battery keeps being drained. Quic On Jan. 28, I brought my F-150 to Quick Lane for an oil change and to check why my radio stopped working and why the battery keeps being drained. Quick Lane diagnosed the electrical issue (battery and charging system were found to be ok). They advised I needed to have it further looked at in the regular Service Depart. next door and made an appointment for me for Jan. 31. When I took my F-150 to the Service Dept today, they said I didn’t have an appointment. Fortunately they did take my truck but couldn’t promise they would have time to deal with my electrical issues today as I didn’t have an appointment. Disappointing. More

wasted my time Called ahead asked for sales and spoke with Ben gave the stock # of the vehicle we wanted to see and made an appointment. Got there and was told Ben i Called ahead asked for sales and spoke with Ben gave the stock # of the vehicle we wanted to see and made an appointment. Got there and was told Ben is at a call center in Regina (Strike 1) Told the vehicle was sold but no one knew when it sold. Currently is still on the website so was it bait and switch?(Strike 2) They were not prepared for us and scrambled to get the stories straight. Logic would say at least have a vehicle of this same level prepared as alternate. But nothing was prepped.(Strike 3) after much discussion a test drive was made available and while inside was clean as it was new the outside and the windows were dirty which tells me there is no fore thought or attention to detail.Sales rep assigned to us had really no say and deferred to the sales manager I wont even get into the attitude of the sales manager, suffice it to say car sales persons have a poor reputation for a reason. I would not recommend this dealer to anyone More

BUYER BEWARE! Go anywhere else but River City Ford I bought a brand new 2018 XLT (302A) Supercrew for $52,500 and had nothing but problems with it. I currently only have 2000kms on it and I have been b I bought a brand new 2018 XLT (302A) Supercrew for $52,500 and had nothing but problems with it. I currently only have 2000kms on it and I have been back to the shop 5 times with concerns. They installed my mud flaps incorrectly which resulted in the brackets grinding into my frame, they installed my tonneau incorrectly so one side sticks in the air over an inch, they installed a warped bug deflector that also had to be changed, my back up sensor has been going off for days straight anytime I wash my truck, my navigation went blank and would not work, and the most recent stop had my vehicle in the shop for 8 weeks due to a knocking sound coming from the rear-end that they can’t fix. They told me “It is what it is” and to come pick up the truck. They told me too bad, I have to live with the noise! Tried working with multiple members of the River City Ford team to come up with a solution and they were unwilling to work with me on a reasonable solution. Their solution in the end was that we part ways relieving them of all responsibility of this situation. (Esteban was the only exception, and was great to work with as my sales rep). BUYER BEWARE!! Trust me, go ANYWHERE else to buy your Ford, you will be glad you did. More

Super helpful and efficient The collision front desk man was very helpful. I appreciated he made everything so easy! I don’t recall his name. I don’t think anyone had name tags o The collision front desk man was very helpful. I appreciated he made everything so easy! I don’t recall his name. I don’t think anyone had name tags on. More

Good service Very helpful and friendly in service,on time in schedule on my appointment.exept the quick lane service sometimes there not on time in schedule but th Very helpful and friendly in service,on time in schedule on my appointment.exept the quick lane service sometimes there not on time in schedule but that's understandable theres a time that lots of customers. More

Terrible Bad experience with the body shop. They took more than a week for a simple repair and tried to return with damage. Would not recommend getting your ca Bad experience with the body shop. They took more than a week for a simple repair and tried to return with damage. Would not recommend getting your car fixed at River City Ford. More

repaird Found that Kelly went over and above in handling my vehicle repair situation. Having a collision repair centre facility is really a bonus over other F Found that Kelly went over and above in handling my vehicle repair situation. Having a collision repair centre facility is really a bonus over other Ford Dealerships. More

Quick and easy My biggest complaint is the distance i have to travel to get here! The extended warranty I purchased requires me to use this authorized garage. But My biggest complaint is the distance i have to travel to get here! The extended warranty I purchased requires me to use this authorized garage. But at least their quick service is excellent. Biggest complaint is actual warranty work, they never seem to have on file that I have the extended warranty, once they told me I wasn’t covered because the Part was missing.... Odd because the car had been there twice already without them finding the issue, which told me they never did what I asked them to do! They found a host of other problems on the OPPOSITE side of the car that were covered. Then I complained and told them they were the last and ONLY shop to EVER have worked on my car, and they had done work on that wheel they covered the expenses. Still, the work I had to go through to get them to realize the mistake was theirs shoulda have been questioned. More